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Old 09-28-2014, 09:28 AM   #31
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It sounds like you haven't actually ordered the camper with a down payment. Is that right? If that's the case the average salesman, not a real good one, probably isn't too interested.
but management should be. His/her manager should know who he is dealing with and be questioning what is going on.

Shouldn't need a deposit to get the best service.

we had sales meetings every morning to discuss what ups we took the day before and discussed the strategies we would take.

Follow up follow up follow up......keys to riches
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Old 09-28-2014, 09:31 AM   #32
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We put $1000 to have the trailer ordered, but was a refundable deposit. I spent some time looking at reviews and found out that this dealership lost its BBB accreditation last Spring. There are two other dealerships in the area, both of whom have excellent reviews and BBB ratings. I am likely going to cancel the order, which unfortunately means looking at something other than Jayco, such as a Shasta. I am concerned that any warranty work could be a nightmare with the current dealer.
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Old 09-28-2014, 09:35 AM   #33
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Nbhybrid, I fully agree, without follow-up before the sale, what is the level of service after the sale?
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Old 09-28-2014, 09:45 AM   #34
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, which unfortunately means looking at something other than Jayco, such as a Shasta..

cant go wrong with Forest River
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Old 09-28-2014, 09:47 AM   #35
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Good to hear. We hope to purchase something that will hold up for a long time, well after my 12 year old (the last) is out of college.
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Old 09-28-2014, 05:56 PM   #36
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Spoke with my wife, who really wants the Jayco. I'm rather partial to Jayco due to all the research I have done. I'm going to see what happens tomorrow, before tossing in the towel with the dealer. Perhaps the salesman got the message yesterday and we can make it work.

Thank for all the replies.
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Old 09-28-2014, 06:58 PM   #37
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Spoke with my wife, who really wants the Jayco. I'm rather partial to Jayco due to all the research I have done. I'm going to see what happens tomorrow, before tossing in the towel with the dealer. Perhaps the salesman got the message yesterday and we can make it work.

Thank for all the replies.
Maybe you should sent the salesman and the sales manager a link to this thread...
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Old 09-28-2014, 07:00 PM   #38
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I don't think you are asking for too much. At the end of the day, its not the dealers fault there is a delay, but the dealer stands to make a tidy commission off your sale. You would think the dealer would want to keep you as happy as he can at least until you buy...

If you can't get satisfaction from the salesman, I would talk to the manager. If that doesn't make you feel better, talk to the general manager. These guys depend on new sales to make money. If you walk away from this sale, they may have to explain to their supervisors why it happened.
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Old 09-28-2014, 07:04 PM   #39
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Good points. I think I will ensure Jayco is aware of this as well. It isn't the delays that are at issue. Things happen. Hopefully this dealership will get it right.
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Old 09-29-2014, 01:59 PM   #40
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I thought I would provide an update, since y'all took the time to respond. I received a call from the salesman this morning, earlier than promised. This was a good sign. He was able to provide the delivery date, which was later than initially stated and would prevent camping again this year. Again, I would have been OK with that if we were kept informed from the beginning. He did have the same unit in coffee (wife wanted platinum - I just want a fire pit and camping chair). The other unit has some extra features, such as heated underbelly, so we are good with it as the cost isn't changing. The unit should be ready for pickup in a week. Bottom line is that this can work out, although I still will have some concerns if warranty work is necessary in the future.
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