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Old 09-25-2014, 05:28 PM   #1
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Expectations of your RV dealer

My wife and I have ordered a 2015 Jayco Jayflight 26BH from a local dealership. The sales person was rather helpful in recommending different models based on our requirements; no slide out, bunk beds, a separate bedroom, and within tow limits of our vehicle. They didn't have a unit available locally, but had one listed in Buffalo. Unfortunately they found an issue with it when they were preparing to bring it to the local sales office, and ordered one directly from Jayco instead. All this was great, except we had to call each time to get an update on the trailer. We were ensured the unit would be ready well before Columbus Day weekend. Today I called for an update, again not having heard any status even though the estimated delivery was the end of this month, only to be told it was pushed back to October 27. While I understand things happen, I expect to be kept informed of changes, especially when the place is well aware of our planned Columbus Day outing. This is the first new trailer we have purchased, the previous being a used 2004 Coachmen 248TB from the same dealer. I am getting frustrated with the lack of communication from the dealership. I don't want to be unreasonable when I talk to the dealer again, but I feel something needs to change. Is this typical or have y'all had better sales service when having to order something? Thanks.
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Old 09-25-2014, 05:52 PM   #2
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If this is the kind of treatment your are getting BEFORE you hand them your money (you have not paid yet, I hope) I hate to think how they will treat you AFTER they have it.

Tell them goodbye. Drive a few miles and find a dealer who really wants your business.
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Old 09-25-2014, 05:56 PM   #3
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Thanks, Chuck. There is another dealership about 30 minutes north, but unfortunately this one is the only dealership anywhere close that sells Jayco, and I am set on a Jayco due to their plywood flooring. There is another one about an hour and a half from here. I'll take a look at their inventory.
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Old 09-25-2014, 06:06 PM   #4
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Forest river uses tongue and groove plywood in their trailers. There is no question that is what brand my next trailer will be
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Old 09-25-2014, 06:08 PM   #5
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Great to know. I'll have to see if the dealer north of us has any.
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Old 09-25-2014, 06:27 PM   #6
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We bought a new 2014 Eagle on New Years Eve from a large dealer that we have bought from before. I am totally baffled that we have not heard one word from the salesman or anyone at the dealership since we took delivery which they did the same day. I plan on having the unit for a while, but I may think hard about buying from them again. I guess they don't know that I plan on buying a new 45' Motor Coach when I retire in six years. Maybe that is a good thing. I don't want my phone ringing off the wall.
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Old 09-25-2014, 06:39 PM   #7
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My dealer or salesperson hasn't been in contact with me since I bought either.

Any communication before I picked it up was all initiated by me as well. Typical behaviour though. I have been in the Automotive industry for almost 30 years and it gets bad there as well
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Old 09-25-2014, 06:44 PM   #8
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I don't mind a quiet phone after the sale, but I expect to be informed about changes in the delivery date. They are trying to get one in sooner and will let me know by Saturday. They will have to make additional price concessions if it can't be ready for the Columbus Day weekend. The current camper needs brake work before it goes anywhere other than the dealership for trade in.
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Old 09-25-2014, 07:09 PM   #9
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Thanks, Nbhybrid. I will give them some leeway if this is typical. I did get a reasonable price ($15,599 minus trade in). I don't know why they couldn't just give a call. It would make all the difference.
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Old 09-25-2014, 07:14 PM   #10
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Quote:
Originally Posted by lightcs1776 View Post
Thanks, Nbhybrid. I will give them some leeway if this is typical. I did get a reasonable price ($15,599 minus trade in). I don't know why they couldn't just give a call. It would make all the difference.
I agree...I always called my customers. maybe too much but I didn't care. When their friends would say they were thinking of a new car and who to call, they always thought of me first.
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