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Old 12-10-2011, 04:05 PM   #11
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Wow, sorry to see the carnage. I will estimate $3650.
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Old 12-10-2011, 04:55 PM   #12
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Ouch....yeah that sure looks like a tire failure but I am no expert.....

On a happy note - how was did you like Mammoth Cave? We stated at Nolin Lake last year and visited the cave over several days - really nice up there.
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Old 12-10-2011, 06:17 PM   #13
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The cave was great - stayed at the KOA with the waterslide - the kids loved it! Very nice running trails in Mammoth cave.
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Old 01-06-2012, 10:28 PM   #14
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Sorry for the delay - the estimate came back at about $2,600 - however there is some good news. Someone passed along the Customer contact info for Goodyear and I sent them some pictures. They asked for a repair quote and made arrangements withthe dealer to ship the tire back. Within a few days of the tire shipping Goodyear contacted me and offered to pay all of the damages and replace the tire. IMO, pretty darn good customer service.
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Old 01-07-2012, 06:52 AM   #15
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WOW Good news. You don't often here of customer service like that.
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Old 01-07-2012, 07:21 AM   #16
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Quote:
Originally Posted by Ranger431 View Post
Sorry for the delay - the estimate came back at about $2,600 - however there is some good news. Someone passed along the Customer contact info for Goodyear and I sent them some pictures. They asked for a repair quote and made arrangements withthe dealer to ship the tire back. Within a few days of the tire shipping Goodyear contacted me and offered to pay all of the damages and replace the tire. IMO, pretty darn good customer service.
Great news. Goodyear is the only one I have experienced that will stand behind their product. There are 2 numbers that were listed on this thread and I have heard that Goodyear has one dept for tire warranty and another for damage claims. If you can, please post the numbers, it may help reduce someone's frustration in the future.
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Old 01-07-2012, 07:40 AM   #17
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Great news about Good Year stepping up to the plate, but I can't help but wonder if it wasn't a road hazard. I have been towing tandem axle trailers for many years and have had numerous flats. Most of these trailers haven been either equipment trailers, boat trailers, etc. I have not had a flat on an RV yet, but each and every flat I have had has been on the right rear tire. This is various trailer types, numerous tire manufacturers, different tire sizes and load ranges, some trailers heavily loaded and some loaded lightly. My theory is that the right side tires are closest to the side of the road where most of the roadway debris is and if the driver lets the trailer get a little closer than we would like, the front tire rolls over something, kicking it up and the back tire gets it. The last time this happened to me it was an ice pick that I never even saw as I went by. With the rear tire now being flat it doesn't take any time until it over heats and starts falling apart. The treat being the first to go and since the tire is evenly hot all the way around all of the tread lets go. After that there is nothing to protect the belts from the roadway and they start to disintegrate.
I have never had a pressure monitoring system, but I'm leaning heavily that way. That way I can stop before a tire that is just flat over heats and falls apart causing the damage. I just don't believe all of these tire problems are bad tires.

I'm sure not trying to throw stones here at anyone, but just throwing another opinion out. YMMV
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Old 01-07-2012, 09:18 AM   #18
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How old was the tire? I have the same ones on my 08 Jayco, they are about 5 years old but have very little mileage on them. I was going to change them in March but now I might do it sooner.
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Old 01-07-2012, 09:09 PM   #19
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Very nice to hear someone stepping up and taking responsibility.
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Old 01-10-2012, 07:30 PM   #20
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I'll try to answer the questions above:

1) The contact info I used for Goodyear were: Product Liability Claims Team 1-800-322-4682 the other number I have, which I didn't need was Customer Assistance Center 1-800-321-2136

2) I don't believe it was a road hazard only because Goodyear had the tire shipped to them for analysis, and then concluded they would pay the damages. Granted, they could have decided to pay just to make the issue "go away", but it's a pretty decent chunk of change. Of course they didn't tell me what was wrong with the tire, nor do I expect them to. But I cannot say with 100% certainty that it couldn't have been.

3) The tire was the one that came on the trailer when I bought it new. I owned the trailer for 2.5 years before the blowout. I do not have the date code of the tires however - it is about 30 minutes away being repaired.

4) I would surely replace tires at the 5 year mark - whether they show age or not. I will likely replace my other 4 tires very soon - they don't show any age or wear issues, but I am not going to take any chances. I inspected the tires before every trip and always checked air pressure as well - there were no visible signs this was going to happen. note - I will admit I didn't crawl under and inspect the "inside of the tires" before this trip. I do that time to time, but generally just look at the "inside" from the opposite side.

5) I too am very pleased with Goodyear customer service - they were great to deal with - very fast and professional. Unfortunately, during my investigation and research I saw way too many issues with their Marathon (trailer tires) since they moved production to China to allow me to buy another set. Were they made in the USA with a better reputation of quality and I would be their biggest fan right now.
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