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Old 09-18-2015, 03:48 PM   #1
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Unhappy Hi All New Here!!

just wanted to say thanks for having me!! We have a deposit on a new30.6' JayFlight..we bought it at Albany RV and I've read some disturbing posts here regarding their service..I'm now a bit dubious about completing this deal...are there any GOOD POSTS on this dealership??? Any advice is appreciated ....
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Old 09-18-2015, 04:19 PM   #2
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Congratulations on your new Jayco and welcome to the forum.

Albany RV is part of the RV One Superstores chain which has locations throughout the country (Albany NY, Buffalo NY, Orlando Fla, Tampa and Des Moines, IA.) I purchased my TT at Buffalo RV. I knew exactly which Jayco product I wanted and unfortunately for me, I had to purchase it at Buffalo RV.

From the sales process (boldface lies), to delivery (got ripped off having them install my weight dist. system as I had to reinstall it properly when I got home), to orientation (clown had no clue on the features of the unit, plus it was dirty), to after the sale service,( no return phone calls, e-mails etc. trying to address a very minor issue of the unit), this company (Buffalo RV) was the absolute worst to deal with.

That being said, you purchased one of the best RV's in the industry as far as quality and construction. If you are somewhat mechanically inclined, you should able to repair minor issues by yourself. If however, you need warranty work, be prepared to make a pest of yourself with the service department in order to get your issues addressed.

Happy Camping!
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Old 09-18-2015, 04:28 PM   #3
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THank you for your reply!! It's reassuring to hear our TT is one of the best....I am mechanically and electrically inclined having owned 4 houses in my lifetime...hopefully I won't have to be too much of a PEST for service but I can and I will if needed. We bought the 27rls..6395 unloaded weight...do you think a F150 with tow options and. V8 is enough truck..I'm thinking 2013 or newer
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Old 09-18-2015, 04:44 PM   #4
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Bowhunter, I have a 27RLS with Elite package, 6633 lbs. unloaded. I tow it with a 2012 Ford F-150 with 5.0 V8 and tow package. It has 7350 lb, GVWR package as well, Even with over 500 pounds of personal items loaded in it, my truck hauls it like a charm! However I always tow it with all the tanks empty.
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Old 09-18-2015, 05:58 PM   #5
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nice!! Great minds!!!...sure draining tanks makes sound sense..@ 8lbs per gallon H2o is HEAVY!! Does your truck have a tow/Haul button? That rear diff. Change option is the Cats meow..
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Old 09-18-2015, 07:09 PM   #6
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Welcome to JOF. Enjoy the rig and keep us posted on the experience. We hear many bad stories about dealerships that do not meet our expectations.

Hope yours is a good experience.
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Old 09-18-2015, 08:07 PM   #7
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Quote:
Originally Posted by Bowhunter View Post
just wanted to say thanks for having me!! We have a deposit on a new30.6' JayFlight..we bought it at Albany RV and I've read some disturbing posts here regarding their service..I'm now a bit dubious about completing this deal...are there any GOOD POSTS on this dealership??? Any advice is appreciated ....
Good Luck with your new trailer ! Our Whitehawk is the second trailer we purchased from Albany RV. The first was a 14 Rockwood pop up, just had one issue, a leaking sink drain hose, we took care of it ourselves. The guy that did our walk through did a nice job and was knowledgeable. We picked up our Whitehawk in April 2015 at their new facility right off the NYS thruway. I had also just picked up a new to us 2009 Suburban 2500. The service guy installed the WDH and asked me to tow the trailer to the garage a few hundred feet away. When I got to the garage we both stared at the receiver and saw that it was slanted downward. It turns out (previous owner) took the 6 bolts out of the frame for whatever reason. Tim the service mgr actually got under the truck and took care of business himself. He found a place for me to pick up the proper bolts. He put the bolts in, no charge for labor though this was not their problem. Everything hooked up fine and we got home safely. I've heard some negative stories about RVOne but havent had to deal with them yet. Ive had some minor issues with the Whitehawk but took care of it myself. Our sales and financing experience with Albany RV went smooth. I havent had to use their Service dept since.
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Old 09-18-2015, 08:48 PM   #8
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Well that's encouraging to hear!!! Thank you for the input, I feel better now giving them a chance.
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Old 09-19-2015, 04:50 AM   #9
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Welcome and congratulations on your purchase. As far as Albany RV goes, we went out there to look at a couple of TT and 5er as they had a huge inventory on the lot. Though we didn't buy from them (they didn't have exactly what we wanted), the experience with the sales team wasn't bad. Didn't deal with service at all, but the shop was extremely busy.

Jayco makes a great TT, so hopefully you don't need the service department anyway.
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Old 09-19-2015, 10:15 AM   #10
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Congrats on the new rig!!!!

The biggest issue with 150/1500 trucks is the available payload. As you are looking at trucks, look in the drivers door jamb for the yellow sticker, "Passengers and cargo not to exceed XXXXlbs". The higher the better! This rating is for all passengers, cargo, wdh (weight distribution hitch), AND the tt tw (travel trailer tongue weight).

With a 725lb "dry tw", you need to add about 160lbs for the battery and 2-30lb propane tanks, even before loading the tt. Once loaded, you could esily have 1k lbs tw, possibly more. So pending on what your family weighs, you may need to watch very close how much cargo you have in the truck/truck bed with ~1k lb tw. It seems on average most 1500/150's have anywhere from 1500-1700lbs payload. IF you are looking at F150's, from what others have posted there are a few different gvwr's based on the individual truck options.

Make sure you have the tow package. Not real familiar with the different gear ratios Ford has, but depending on what motor, you will want at least 3.55 (I think it is), if not the 3.73 gears.

Good luck!
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