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Old 06-28-2018, 07:23 PM   #1
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Jayco Hummingbird Quality

I have a new Jayco Hummingbird and am very disappointed with the quality of the build. The first issue was that the license plate holder came loose and after closer inspection, one of the two screws used to attach it to the trailer went into the hole used to pass the license light wire through (See Photo). The second issue is that the screws used to hold a drawer to the drawer slides are so small that they lasted one trip and pulled out of the drawer, I have repaired this with larger screws, so the issue is either poor engineering design or someone used the wrong screws to attach the drawer. The third issue is that they installed a molding near the entry door that was too long and instead of cutting it to the right size, they just nailed and glued it with the end overlapping a higher piece of wood (See Photo). The fourth issue is that there is a piece of molding that has never been properly glued to a cabinet (See Photo). The engineering for the screen door latch is unacceptable, the screws require the use of a square end screw driver (Not everyone has one of those in their tool bag). Even if they did have one, the screws easily strip out the soft material in the door. There are other issues like screws holding the seats in place coming out of the wall (Reinstalled and still come out on the road). My overall impression is that there is little quality control at the factory and it would make a lot of sense to fix these problems at the factory rather than having a dealer do the required fixes. I have attached photos of the issues.[IMG][IMG][IMG][IMG][IMG][/IMG][/IMG][/IMG][/IMG][/IMG]
Attached Thumbnails
License Holder.jpg   Drawer Screws.jpg   Door Moulding.jpg   Counter Moulding.jpg   Screen Door Latch.jpg  

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Old 06-28-2018, 09:34 PM   #2
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I took my Daughter to the Seattle RV show because she was interested in the Bird but she was greatly disappointed. The only one that she would be interested in at this point is one made in BC Canada, it's called the Bigfoot and it's more expensive but the quality is a huge factor to her and she said " now I can justify that price". And now I'm looking at one too just because of the quality.
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Old 06-28-2018, 11:18 PM   #3
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I took my Daughter to the Seattle RV show because she was interested in the Bird but she was greatly disappointed. The only one that she would be interested in at this point is one made in BC Canada, it's called the Bigfoot and it's more expensive but the quality is a huge factor

There is another one up the road from you in BC, Escape Trailers. Great quality and high resale value. Just a couple of hours away from Seattle.
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Old 06-29-2018, 04:00 AM   #4
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There is another one up the road from you in BC, Escape Trailers. Great quality and high resale value. Just a couple of hours away from Seattle.
I'll be sure to tell her and check them out.
Thanks
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Old 07-03-2018, 05:19 AM   #5
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Checked out the Escape, they look great!
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Old 07-03-2018, 05:28 AM   #6
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I'll be sure to tell her and check them out.
Thanks
In addition to BigFoot and Escape, you guys also have dealers for Outdoors RV and Northwoods Manufacturing products. I am watching them along with Oliver for our next unit, but we have a while to go before we will be ready. If I could, I would be looking at all of these makes. We have to wait until our next trip out west; we have no dealers for them in the Deep South. Keep us posted!
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Old 07-03-2018, 05:32 AM   #7
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Originally Posted by sinnott4 View Post
I have a new Jayco Hummingbird and am very disappointed with the quality of the build. The first issue was that the license plate holder came loose and after closer inspection, one of the two screws used to attach it to the trailer went into the hole used to pass the license light wire through (See Photo). The second issue is that the screws used to hold a drawer to the drawer slides are so small that they lasted one trip and pulled out of the drawer, I have repaired this with larger screws, so the issue is either poor engineering design or someone used the wrong screws to attach the drawer. The third issue is that they installed a molding near the entry door that was too long and instead of cutting it to the right size, they just nailed and glued it with the end overlapping a higher piece of wood (See Photo). The fourth issue is that there is a piece of molding that has never been properly glued to a cabinet (See Photo). The engineering for the screen door latch is unacceptable, the screws require the use of a square end screw driver (Not everyone has one of those in their tool bag). Even if they did have one, the screws easily strip out the soft material in the door. There are other issues like screws holding the seats in place coming out of the wall (Reinstalled and still come out on the road). My overall impression is that there is little quality control at the factory and it would make a lot of sense to fix these problems at the factory rather than having a dealer do the required fixes. I have attached photos of the issues.[IMG][IMG][IMG][IMG][IMG][/IMG][/IMG][/IMG][/IMG][/IMG]
I am sorry for this, but you must know that you will discover more as you go. Fix and improve things yourself as best as you can. That is how it works with the slam-bam RV makes, such as Jayco. You can easily purchase a set of square bits for the screws for little expense. I have many different sizes. You can buy a set that has several square and star bits; they will serve you very well. You will likely need to do some reengineering for the screws to seat solidly. RV ownership requires creativity and resourcefulness in the hardware store where fasteners, glues, caulk, and building materials are your quest. You have to do what should have been done the first time by the manufacturer.

I will not purchase another slam-bam unit. I have easily spent more than enough time and money to warrant a more expensive and more carefully made small production unit. Next time.
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Old 07-03-2018, 07:36 AM   #8
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I guess the thing that bugs me about this type of stuff is that we're not talking about a lot of money and time to do them right. The other issue for me is that the customer should never see these things if the dealer is doing what in my mind they are suppose to be doing, a thorough going over of the unit before it gets delivered to the customer.

Now you've got a ticked off customer and given the prevalence of social media a bunch of potential customers that are going to have a low opinion of Jayco because an extra hour or so of labor wasn't invested in fixing these issues ahead of time.
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Old 07-03-2018, 08:02 AM   #9
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Unfortunately Jayco is not alone. Every maker will have something that should have been fixed before it even left the factory. I kind of feel sorry for the dealers who have to fix/repair things they shouldn't have to. QC is minimal in so many things today. The way they mass produce these things is ridiculous.
When we purchased our Hummingbird we went through it tongue jack to bumper, inside and out. It's our 5th camper (downsized from 37' 5er) so we knew what to look for. It was very clean upon first inspection, no sawdust in the cabinets, etc. I later found out every one of their campers goes thru an extensive cleaning before they are shown to potential customers. There were a few minor things like the rear window tilt wand didn't work properly and a couple other very small things. Gave salesperson our list of 'fix it' items and said don't call us until it's all done. He called the next day and said everything was done. Went to do PDI and everything went according to plan.

We have looked at alot of new campers over the years, on lots & at shows, and can't believe the condition some dealers show campers. IMHO it says alot about the dealer. Weather you look at a MH or popup customers should expect better.
Just my 2 cents.
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Old 07-03-2018, 12:49 PM   #10
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I don't feel sorry for the dealers since I think part of their job is to catch and fix the things that either aren't done correctly at the factory or get out of adjustment while in transit from the factory to the dealer. This is especially true with respect to cosmetic things that aren't going to cost a lot of time and money to fix but mean a lot when it comes to the customer's opinion of product quality.
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