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Old 08-12-2024, 09:13 AM   #1
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Jayco Jay Feather 27 BHS - Converter malfunction - Warranty

We have had our BRAND NEW Jayco Jay Feather 27 BHS for less than a year. We were recently on a camping trip and when plugged in, our lights (which are all LED) were flickering and our fridge and air conditioning was not working. We had the campground maintenance come out to check the power supply and it checked out fine. We have RVComplete and had someone come out and it was determined that it was a battery issue and the converter was bad. We got the trailer back to our dealership to make a warranty claim. We just found out that Jayco is refusing to cover our converter and battery under warranty because they are claiming "dirty power". Has anyone had a similar issue with Jayco? How can they assume "dirty power"? Any help or advice would be beneficial.
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Old 08-12-2024, 09:37 AM   #2
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I have not heard of Jayco denying a warranty claim for such.

Personally I would contact Jayco and ask them for deals. Have your Vin number. It maybe how the dealer wrote up the claim. I suspect dealers make more $$ on non warranty items.
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Old 08-12-2024, 09:44 AM   #3
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Quote:
Originally Posted by ccfree View Post
We have had our BRAND NEW Jayco Jay Feather 27 BHS for less than a year. We were recently on a camping trip and when plugged in, our lights (which are all LED) were flickering and our fridge and air conditioning was not working. We had the campground maintenance come out to check the power supply and it checked out fine. We have RVComplete and had someone come out and it was determined that it was a battery issue and the converter was bad. We got the trailer back to our dealership to make a warranty claim. We just found out that Jayco is refusing to cover our converter and battery under warranty because they are claiming "dirty power". Has anyone had a similar issue with Jayco? How can they assume "dirty power"? Any help or advice would be beneficial.
Claims are all dependent on what the dealer tells them so you need to see what they submitted.
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Old 08-12-2024, 10:45 AM   #4
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"Dirty Power" is an easy claim to make, because you have no practical way to go back and verify that the power at the post was clean. You may need to contact that RV park and have them verify that they checked the power and there were no problems...but even that may be fruitless, because the park owner has a vested interest in not assuming responsibility for the "damage."

All that said, you may do well, as others suggested, to take on the claim yourself...directly with Jayco. Get the repairs done and plan on seeking reimbursement.

Now the advice. You need a good RV surge protector that has built in power diagnostics. Illustrations. You want something that verifies the integrity of the power supply at the campground, tells you if there's a problem, and will shut down the power delivery if things arent right. It's good insurance.

Now the hard part. If you can go back to that RV park, go and plug in your new toy and verify the integrity of their power system at your old site. This may be awkward and a bit time consuming. But you just need the surge protector...it will analyze the shore power and tell you if the RV park's power is OK or not. That may or may not be practical, but if you verify good power at the site, you will have a much stronger case with Jayco. And the park owner, while annoyed, has no legit reason to deny you the test considering what's at stake for you. Stage it that you need evidence of good power at your site so you can pursue the warranty coverage.

Good luck.
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Old 08-12-2024, 10:55 AM   #5
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Thank you for this! We actually had a surge protector on the plug so that’s a good point to make to them. We also had the park check the power when we were there and everything tested out normal on their end. We will make sure to reiterate this with Jayco when we call today!
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Old 08-12-2024, 01:00 PM   #6
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Thank you for this! We actually had a surge protector on the plug so that’s a good point to make to them. We also had the park check the power when we were there and everything tested out normal on their end. We will make sure to reiterate this with Jayco when we call today!
Best of luck to you.
In a somewhat comparable situation, I had a main leaf on one of my springs break at an obvious flaw in the metal. I wrangled with Dexter for more than 6 months before getting coverage...and I had to ship the broken spring back to them on my dime. But, considering the cost of replacement entailed a mobile RV repair, a matched pair of new springs, and two visits by the mobile tech, the bill was well over $500, so it was worth my effort to pursue it. In the meantime, I fixed the problem and went on camping...pursuing the warranty coverage after the fact. I had to be very persistent, and eventually get a bit nasty by threatening to go over the warranty dude's head, but they sent a check. The warranty dude's stance was that I had overloaded the rig and caused the break...meanwhile the flaw in the steel was, at minimum, 25% of the cross section of the spring leaf...and it broke right at the point where a smaller leaf ended...just snapped right off.

P.S. During assembly of the chassis, one of the spring bolts was overtightened. Mobile repair guys rely on battery powered impact wrenches. One nut would not come off. As luck would have it, I have a serious compressor, so I ran down to the hardware store and dropped $90 on a store brand air impact wrench...which spun the nut of like nothing. But as Roseanne Rosanna Danna says,
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SW Colorado - 4-Corners Area
2020 Jayco X213 Rear Slide
2006 RAM 1500 with Firestone Airbags No WDH
400 watts of solar on the roof & 200 watt of suitcase 2 x GC2 batteries
Starlink Gen-3 running from a 500 watt pure sinewave inverter
Boondock almost exclusively on the shores of Lake Vallecito
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