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Old 09-27-2014, 08:39 AM   #11
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Steve,

Refer to the 'link' I provided in my prior post and it will describe the process I used to R&R the sealer tape.

We have to keep in mind that even though it's just outside the warranty window, Jayco isn't obligated to repair under warranty...., but it's worth a try. If the dealer is unwilling to file a warranty service claim, you then can contact Jayco Customer Service directly. I would send the pics via e-mail to Jayco, then contact them the following day. I wouldn't take a hard stand with Jayco right out of the gate, be open to something like splitting the cost of the repair.

But like you said; "I should have followed my gut instinct when I first noted a problem with this tape early on".

Bob
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Old 09-27-2014, 08:58 AM   #12
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One thing for sure from my standpoint, Jayco is very easy to work with so far on warranty issues. I did not even bother going to the dealer when I was locked out of my unit with the Bauer Keyless entry. I sent emails to both Bauer and Jayco outlining my problem of getting locked in my unit. They both responded very quickly, even both sending me new keyless entry door lock sets immediately. Now I even have an extra one in the box! It would not hurt to send an email with pictures to Jayco letting them know the dealer had earlier tried a patch under warranty but that it is not working. See what response you get.
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Old 09-27-2014, 01:48 PM   #13
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I finally called the Jayco dealership at Camping World this morning after waiting for two days for the service guy previously dealt with to answer my email. Of course, he no longer works for them. Grrrrr....I explained my tale of woe to a new service guy and he said that I'd have to bring it in and let them look at it. He could make no promises that Jayco would be able to stand behind any of this but that they would check. The soonest they could squeeze the trailer in was October 13th. I was not happy about that either but will just have to bide my time and hope something good can come out of all of this. I will try and keep the forum posted on what transpires down the road.

Steve
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Old 10-02-2014, 05:34 AM   #14
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As I mentioned earlier, I did contact the Camping World where we bought the trailer about this problem and have an appointment on October 13th to take it in. I went to the Jayco website later and decided to send them a message relaying all of the issues that I'm having with this problem. A few days later I actually heard back from them and asked me to go ahead and keep the C/W appointment on the 13th and "have the dealer request a goodwill authorization and I will cover this one time as goodwill." I was elated to get the reply quickly and with some hope for coverage from them. Now to be able to convince C/W to bring this trailer back to new and usable condition as it should have been from the factory. I plan on attempting to make contact with their service manager before taking the trailer in and explaining my situation to him. I will keep the forum posted what transpires down the road.

Steve
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Old 10-02-2014, 07:35 AM   #15
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I have found Jayco to be most responsive to issues brought to them. With all the Jayco units on the road and all the emails and phone calls going to their customer service folks, I find that in itself to be extraordinary. All manufactures have issues as is evidenced by other forums on the internet. You can go to any Rv owner's forums and find the same issues across the board. The fact that Jayco warrants their units for two years from date of purchase stands out from all the rest. I am on my 4th Jayco unit since 2001 and my experience has been outstanding. I have not been without problems, but they have all been resolved satisfactorily.

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Old 10-20-2014, 12:38 PM   #16
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Just a follow-up to my previous posts concerning the 3" wide slide tape and the rubber wiper seal on my tt. I took my trailer back to Camping World last Monday as scheduled by them. I took the service advisor out to the trailer and with my own supplied ladder, had him crawl up and take a look at the top of the slide. He agreed with me that the tape and rubber wiper would need to be replaced. I got a call from him a few days later telling me that the trailer was no longer under warranty and that I would have to pay for the repairs myself. I quickly reminded him that I had previously told him that I had been in contact with Jayco customer service and they were going to authorize a "one time goodwill repair of the problem." He relented and two days later he called back confirming that Jayco had said that they would in fact provide repair. He told me that parts would have to be ordered and that I would hear back from them when it was finished. I explicitly told him that when I came to pick the tt up I intended to open and close the slide 10-12 times( or until the batteries are dead) to ensure that the repair would hold and was done properly. If I am not satisfied with the job I will refuse to take it off the lot and will document with more photos etc. and re-contact Jayco customer service. He told me that the C/W would warrant their repair for up to one year. I will keep this forum posted as to what transpires when I get the call from them for pickup.

Steve
PS I spoke with them about using Eternabond instead of the tape and was informed that the tape was the better way to go. We will see!!!!
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Old 10-20-2014, 07:41 PM   #17
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Steve... Jayco has a customer service facility at their factory in Middlebury, In. If you cannot get satisfaction at the dealer you can make an appointment with Jayco to bring your rig directly to them.
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Old 10-30-2014, 04:13 AM   #18
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An update on my Jayco trailer with the white tape and rubber wiper seal problem. I got a call from Camping World yesterday telling me that my trailer was ready for pickup. I drove over and spoke with the service advisor about what was all done. He said that they did have to replace the tape and the rubber wiper seal. The tech used a heat gun and his hand to firmly press down the leading edge of the tape. I asked about why he didn't use some type of roller on the edge and was assured that it wasn't necessary. He told me that he's had to make this repair numerous times and has never had one come back. We will see. I will be extra vigilant from here on out with the in and out movement of the slide. I sent an email to Jayco thanking them for their help in getting this situation resolved to my satisfaction. We have put the trailer away until spring now and I will be anxious to see how things work with it going forward. Thanks to everyone here for their advice and comments. They were all helpful and much appreciated.
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Old 10-30-2014, 06:28 AM   #19
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Did you take your TT to the Camping World in Kingston that use to be Campers Barn?
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Old 10-30-2014, 07:02 AM   #20
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I have my Jayco TT at Camping World for the same issue on the slide. Camping World is waiting to receive a replacement swivel rocker and then will address the tape on the slide. Hope to have a similar good experience as you. Again, so far Jayco is living up to its warranty by replacing the defective chair and am sure the slide will be repaired to my satisfaction. I also am having them install the Equal-i-zer hitch system. Then it goes into winter storage.
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