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05-27-2015, 01:53 PM
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#1
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Senior Member
Join Date: Oct 2014
Posts: 266
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Jayco steps up
We bought our White Hawk 30 DSRE used even though it had only been used once it was still used and as of last month the new warranty which only follows the first buyer ran out. I emailed the big Jayco and told them my cap like a lot more had faded and ask for any assistance. I was hoping they would say if I brought it back to the big jayco they would paint for $$$. But thats not what happened at all Jayco said if I carried it to the dealer they would paint the front cap "goodwill: for me. This goes to show Jayco is a good company. 
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05-27-2015, 01:55 PM
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#2
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Senior Member
Join Date: Oct 2011
Location: Houston
Posts: 2,526
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It's so refreshing to hear these kind of stories!
__________________
Mike, Sue, Sissy and Little Man
2015 Ford F350 Lariat FX4 6.7 CC DRW
2015 Eagle Premier 351RSTS
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05-27-2015, 02:02 PM
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#3
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Senior Member
Join Date: May 2013
Location: SE Wisconsin
Posts: 3,431
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Very nice!
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Chuck
2013 Jayco Jayfeather X20 E (sold)
2016 Chevy Silverado LTZ 2 Z71 Crew Cab (sold, and dearly missed)
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05-27-2015, 02:06 PM
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#4
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Member
Join Date: Apr 2014
Location: Charlotte, NC
Posts: 66
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Thanks for posting xtruckerbob.
For those of you who have had your front cap repainted, have you been please with the results? I assume the decals were replaced as well. Can anyone share their experience?
__________________
2013 White Hawk 28DSBH
1996 Ram 1500 5.9L
Reese Straight Line WDH
Tekonsha Voyager BC
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05-27-2015, 02:32 PM
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#5
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,096
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My experience has been that is more the "Norm" vs "Exception" unfortunately we usually only hear from the "dis-satisfied" customer.
Glad all worked out for you.
__________________
 DISNEY LOVERS
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05-27-2015, 04:54 PM
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#6
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Senior Member
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 5,063
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Mine was painted while under warranty. The decals are exact duplicates from what I can tell. It's only been a couple of months so I can't address its durability.
Thanks for posting, xtruck!
Way to go Jayco!
__________________
Cheers,
T_
2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
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05-28-2015, 12:58 AM
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#7
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Senior Member
Join Date: Nov 2010
Location: Pahrump
Posts: 4,038
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Jayco stepped up for me on a worn wire problem, letting a local horse trailer shop make the repair.
__________________
'11 Eagle 320RLDS
'02 F350 PSD Dually 4WD
DW's Ride, '13 Expedition
'14 Denali XL
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05-28-2015, 07:00 AM
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#8
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Senior Member
Join Date: Mar 2015
Location: Dickinson
Posts: 481
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Good story, glad it worked out for you.
__________________
2015 Pinnacle 36FBTS w/Anderson Ultimate Hitch
2015 F250 SD Platinum 4x4 - 6.7L PSD
Titan 50 Gal. Fuel Tank
Slotted and Dimpled Brake Rotors
Air Lift LoadLifter 5000 Ultimate Airbags with WirelessAIR Controller
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07-06-2015, 09:10 PM
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#9
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Senior Member
Join Date: Oct 2014
Posts: 266
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The dealer called today to tell us our decals finally came in today. There was a mix up with the dealer and then 1 of the decals was on back order. So we carried our White Hawk to be painted and told we should have it for the weekend. That sounds pretty quick to me. I will let every one know how it goes.
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07-21-2015, 05:56 PM
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#10
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Senior Member
Join Date: Oct 2014
Posts: 266
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We bought our White Hawk 30 DSRE used even though it had only been used once it was still used and as of last month the new warranty which only follows the first buyer ran out. I emailed the big Jayco and told them my cap like a lot more had faded and ask for any assistance. I was hoping they would say if I brought it back to the big jayco they would paint for $$$. But thats not what happened at all Jayco said if I carried it to the dealer they would paint the front cap "goodwill: for me. This goes to show Jayco is a good company.
We picked our White Hawk up today and it looks new again. Jayco had it painted at a local body and frame shop for 18 wheelers. Jayco stepped up and I could not be more pleased with them. Plus it didn't cost me a cent.
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07-21-2015, 06:13 PM
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#11
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Member
Join Date: Jul 2013
Posts: 53
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Had mine repainted under warranty a couple months ago. Could not be more pleased. It's absolutely beautiful. They put allot of extra clear on itso it won't fade for a long long time. We went camping a couple weeks ago and had 3 straight days of rain. No leaks!
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07-21-2015, 09:47 PM
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#12
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Member
Join Date: Jul 2015
Location: Southern Ontario
Posts: 88
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Makes me that much happier putting my money down on a Jayco!
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07-22-2015, 04:25 PM
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#13
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Senior Member
Join Date: Jul 2015
Location: Cumming GA.
Posts: 299
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Love to hear good things about Jayco after buying one for our first TT. I have no complaints three months and four short trips in. More importantly, thank you (and all Vet's) for your service that has made sure we have such a great country to haul it around in!
__________________
Tom & Kat 38 Years strong!
2001 Tundra SR5 I Force V-8
2015 Jay Flight 24FBS
"Gonna buy a home on wheels see
how it feels going mobile"
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07-22-2015, 05:41 PM
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#14
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Senior Member
Join Date: Apr 2015
Location: Elephant Butte, NM
Posts: 1,219
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I have exactly the same issue, second owner of a 2014, and I am waiting to hear back from Jayco. Love the 30.5 BHLT and it's been rolling since we got it
__________________
2015 F350 SRW 6.7 LB 4X4 Crew
2017 Durango G353KRT
2006 F350SD 6.0 LB Crew
2000 F250SD SRW 7.3 LB Extended Cab Air Bags
2002 Western Star 4900EX 500 Detroit 13sp.
2014 Eagle 30.5BHLT (sold)
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07-22-2015, 06:48 PM
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#15
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Senior Member
Join Date: Mar 2015
Location: KENOSHA
Posts: 120
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This is the kind of company response that makes life-long, loyal customers. Good to hear it worked out for you, and kudos to Jayco.
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