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Old 05-29-2016, 08:33 AM   #1
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Join Date: Aug 2012
Location: South Jersey
Posts: 521
Kudos to my dealer

During our final trip last year the electric water heater quit working. Switched over to propane and all worked fine. Over the winter I checked everything I could think of with no luck. I'm not the most electrically inclined but know enough to be dangerous.
Early in May I was at the dealer picking up a few items for this season and got talking w/the parts guy. I mentioned the elec water htr and he convinced me to bring the trlr in so a tech could check it. Lucky for me the dlr is only a short trip from home.
In only a matter of minutes they find the problem. A loose wire. Tightened it up and all works well.
So why am I so happy? It works but also because they didn't charge a penny, didn't try to sell me anything and most of all because they were so easy going and HONEST.

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Old 05-29-2016, 08:51 AM   #2
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Location: Charleston, SC
Posts: 12,068
Thanks for posting that. There are positive reports and stories everywhere, we just don't hear about them as often. My dealer is great about fixing things in a timely manner. Now free, not yet!

2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

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Old 05-29-2016, 09:26 AM   #3
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Location: AZ
Posts: 7,078
As far as I know, it is OK to post the names of dealers.

I know I've been VERY pleased with the warranty and other service I've received from the PRESCOTT VALLEY Service Department of Affinity RV (I'm not familiar with their other service locations and was dissatisfied by their, and other companies, sales departments).
Sherm & Terry w/rescues Eydie (min Schnauzer) Steve RIP (std Poodle)
2015 Jay Flight 27RLS (Camped: 102 nights '15, 90 nights '16, 70 nights '17 so far)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.
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Old 05-29-2016, 08:25 PM   #4
Join Date: Jan 2014
Location: Ninilchik, Alaska
Posts: 95
You were dealing with service people not sleazy salesman......" Oh yes that 1/4 ton pickup will pull that 42' 5th.whl. without problem."
2012 JAYCO BUNGALOW Jayflight 40FER
2004.5 Dodge Ram; CTD; 3500 Dually; CC; 4x4; 6 spd. 5600; Smarty Jr.
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Old 05-30-2016, 02:58 PM   #5
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Location: South Jersey
Posts: 521
This is the 2nd TT I've bought from Whitehorse RV. In all honesty I have been very happy with the sales people and service people. They seem committed to safety. Both times I bought a TT one of the 1st questions was what woukd I be using as a TV. Then they used some chart and showed me only the TTs that were deemed suitable.
As far as follow up service I've had nothing but friendly, cooperative and quick service.
And no, I do not work for them.
'13 Ford F 150, FX4 Off Road, Ecoboost
'15 Jayco Jay Feather X213 BH
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