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Old 05-22-2016, 10:40 PM   #1
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Leaving Jayco

Well my friends, we just purchased a new Forest River Wildwood 27RKSS today. Our used Jayco 19RD was way too small for us. The Jayco dealers in our area didn't have anything in our price range. We'll be in their forum now.
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Old 05-22-2016, 11:31 PM   #2
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Good luck with the new acquisition, and hope you have years of fun with it. Maybe someday, your path will cross with this forum once again. Cheers!
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Old 05-23-2016, 06:16 AM   #3
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Congrats with the new camper and good luck. It stinks when the local dealer can't take care of you. I had the same problem and ended up buying our soon to be new jayco camper almost 6 hrs from home. It was worth it to me though...
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Old 05-23-2016, 06:58 AM   #4
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Good luck and congrats!!!
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Old 05-23-2016, 08:09 AM   #5
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Best of luck with the larger rig. Please come back and post on how the 2 rigs compare just for information to us.

Enjoy the new camper!
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Old 05-23-2016, 08:22 AM   #6
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Good luck and congrats. I started with Forest River myself. Good camper, and the owners forum was always really active too.
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Old 05-23-2016, 08:27 AM   #7
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When you are aligned with a manufacturer, a local dealer all too often assumes you will buy for lack of another choice. Some like this OP change manufacturer but others [me included] get out of Dodge so to speak. The argument for and against buying local has been layed out before on the forum and I won't go there again but before I would switch I would drive. Losing your sale may help the next guy but I doubt it. My experience with local dealers is that many act like they are doing you a favor offering a TT on their lot for you to buy at a much higher price than online. Suspect that is why so many dealers are struggling to survive. In a similar fashion I haven't purchased anything from a major retailer and my activity at Wally W is pretty much down to duct tape and motor oil. The rest I order from Amazon at a better price and a better selection/
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Old 05-23-2016, 08:27 AM   #8
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Best of luck with your new camper. We recently left the Jayco family for "another" brand. For the first time in my life I did not follow my heart but instead made what we thought was a more responsible decision. I think we were wrong. After living with the new unit for a few weeks, the build quality is NOT up to those of Jayco. Price difference was not a consideration, I have made many mistakes in my past and will have to live with this one. I post this only to let all know that complain about Jayco quality that, take it from someone that has spent their money to learn, you could do worse.
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Old 05-23-2016, 10:25 AM   #9
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I think one of the main reasons the big retail RV dealers can't compete with the online sellers such as RV Express or smaller RV dealers outside the area of the larger local dealer could have to do with overhead. I also think entities such as RV Express are still affiliated with the larger retail dealers due to territory contracts. I specify this because when I submitted my deposit to RV Express for the TH listed in my signature section below, the receipt had Richardson's RV out of Southern CA as the receiving entity. I assume RV Express pays a royalty to these territorial contracted RV dealers for the right of these online entities to sell units to people domiciled in their territory. This may be different if one was to physically show up at a dealer outside of their domiciled area with cash.

I bring this topic up for more than what this post's topic is about because many here have experienced trouble from their local dealer regarding warranty repairs or other type of service needed due to these dealers specifying that they only service units purchased through them. Well, I think the fact that I now have evidence that the large local retail RV dealer was indeed involved in the sale of the unit to which I could now provide such evidence to the service manager and hope such will change their tune without taking it any further. This is just food for thought for those who fall into this unfortunate situation and of course, I strongly suggest that these discoveries being presented should be done with the utmost respect, professionalism and calmness. You know, sorta, kinda a honey vs vinegar analogy.
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Old 05-23-2016, 12:19 PM   #10
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Quote:
Originally Posted by House of Harview View Post
I think one of the main reasons the big retail RV dealers can't compete with the online sellers such as RV Express or smaller RV dealers outside the area of the larger local dealer could have to do with overhead. I also think entities such as RV Express are still affiliated with the larger retail dealers due to territory contracts. I specify this because when I submitted my deposit to RV Express for the TH listed in my signature section below, the receipt had Richardson's RV out of Southern CA as the receiving entity. I assume RV Express pays a royalty to these territorial contracted RV dealers for the right of these online entities to sell units to people domiciled in their territory. This may be different if one was to physically show up at a dealer outside of their domiciled area with cash.

I bring this topic up for more than what this post's topic is about because many here have experienced trouble from their local dealer regarding warranty repairs or other type of service needed due to these dealers specifying that they only service units purchased through them. Well, I think the fact that I now have evidence that the large local retail RV dealer was indeed involved in the sale of the unit to which I could now provide such evidence to the service manager and hope such will change their tune without taking it any further. This is just food for thought for those who fall into this unfortunate situation and of course, I strongly suggest that these discoveries being presented should be done with the utmost respect, professionalism and calmness. You know, sorta, kinda a honey vs vinegar analogy.
RV express in Middlebury is indeed owned by the same people that own Richardson's RV in California. In fact you can take delivery at either locations. RV express has a large service and sales showroom in Middlebury, In. We purchased from them last spring and have been very happy with their service. In fact, the owner was in Middlebury and he personally took care of our paperwork and finalizing the deal. This is not a "satellite" office or a drop off point, I bet they had 100 Jaycos on their lot and 4 or 5 service bays. We have not had any warranty issues needed a dealer ( we did get great service from Jayco on the minor issues we had) but we certainly could take it anywhere. We spoke with the local dealer and he has no issue handling warranty work.

We mainly purchased from RV Express because we live in Arizona but were going back to ILL to visit family anyway. We saved about $3,000 just in delivery fees to Arizona. Plus we saved more on the price. If I'm not mistaken I believe Richardsons is the largest Jayco dealer in the country, they have great buying power.

All being said, if I had to have service work I would most likely use an independent RV service company, I saved enough I would handle most all except a major issue, and still be ahead.

Bottom line, I would purchase again from Richardsons or RV express if I was in the market.
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