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Old 08-10-2016, 02:44 PM   #11
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Here you go:

Jayco, Inc.
Attn: Owner Relations
903 S. Main Street
Middlebury, IN 46540
Phone: 574-825-5861
Fax: 574-825-0679


Or they have an online form you can fill out here:
Contact Customer Service | Jayco, Inc.

It's a good idea to have your Vin number handy before contacting them.
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Old 08-10-2016, 03:30 PM   #12
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Thank you bansai !
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Old 08-10-2016, 03:48 PM   #13
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Quote:
Originally Posted by Domfam6 View Post
Do you have jayco's customer service number ?
Jayco Customer Service Phone: 574-825-5861


When we purchased our 28BHBE, we had them fill the water tank (to flush out the winterization antifreeze) We then (with flashlight in hand) ran all the spigots, held the potty flush valve open a long time and looked for leaks.
We spent 3 hours doing our PDI. Dealer was not happy about it and kept complaining so we said, Do you want us to buy this trailer or not....... No answer from the dealer so we continued the PDI. Found a few minor issues, had then fixed BEFORE we left the lot. have not had any issues and have only been back to the dealer to get the radio straightened and get the state Inspection. Done in 2 hours and back home in another hour.


I HIGHLY recommend taking your time on the PDI. If the sales person/mechanic wants to go do other things, that is fine, But I will not drive off the lot until I have checked everything. I even looked for daylight around the slide seals while it was in all the way.
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Old 08-10-2016, 04:16 PM   #14
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That is great advise that I will take to heart when I do mine tomorrow. I'm also going to try to video a good chunk of it to both document some of the minutia I may forget later as well as to prove any problems upstream of delivery.

I have 2 weeks of back to back camping reserved at different locations starting this weekend, so unless something major pops up tomorrow, they'll just have to fix it when I get back.
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Old 08-10-2016, 04:29 PM   #15
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Originally Posted by bansai View Post
That is great advise that I will take to heart when I do mine tomorrow. I'm also going to try to video a good chunk of it to both document some of the minutia I may forget later as well as to prove any problems upstream of delivery.

I have 2 weeks of back to back camping reserved at different locations starting this weekend, so unless something major pops up tomorrow, they'll just have to fix it when I get back.
Nice thing about the through PDI, is if you have back to back camping trips, at least if you find something and the dealer gives excuses as to why they can not fix it NOW, you can get a service date scheduled BEFORE you leave the dealer. Be warned, the dealer will try to hurry you thru the PDI. Do not let them do that. My dealer allows 1 hour and I took 3. They were not happy about it BUT, like I told them, I am the one buying this trailer.
Please, let us know how it goes.
By the way, at the beginning of my PDI, (my trailer was plugged in) so I turned on the Hot water heater, watched the blue flame ignite for the propane, then turned off the propane and let it heat up using the electric. After about 1 hour it is noticeably hotter.
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Old 08-10-2016, 04:35 PM   #16
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Quote:
Originally Posted by bansai View Post
Here you go:

Jayco, Inc.
Attn: Owner Relations
903 S. Main Street
Middlebury, IN 46540
Phone: 574-825-5861
Fax: 574-825-0679


Or they have an online form you can fill out here:
Contact Customer Service | Jayco, Inc.

It's a good idea to have your Vin number handy before contacting them.
YES.... They need the last 8 digits of the VIN.
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Old 08-10-2016, 09:02 PM   #17
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Have the same model and got it around the same time.

-reversed polarity on 12v plug/Usb in the bedroom, it started smoking
-leaky kitchen sink
-water leaking under shower door
-missing hooks above storage seat
-cabinet doors installed crooked
-Velcro came off dining room cushions
-T in the tank interconnect came loose

Fixed them all myself but what a pain in the ass for a new trailer!
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Old 08-10-2016, 09:45 PM   #18
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New Jayco jayflight 28bhbe

OP, sorry to hear of your issues. We special ordered our 2017 28BHBE this past April. It has been flawless and we have been on four long outings so far. Our dealer did a thorough PDI with water and electric hookups. Did you test the water system during your PDI?

What things are now loose and broke after using it one time? Where those items checked during PDI?

Hope you get it sorted out. We love ours and have three more trips already planned this year.
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Old 08-10-2016, 10:29 PM   #19
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I would have thought buying new would save you from headaches.

Now I'm starting to wonder if buying a 1-3 year old unit after someone had all the bugs worked out and was selling out of disgust is a better route.
My coworker was talking to a non-jayco dealer here and it is apparently common for people to trade in for this reason.
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Old 08-11-2016, 01:03 PM   #20
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Quote:
Originally Posted by bansai View Post
That is great advise that I will take to heart when I do mine tomorrow. I'm also going to try to video a good chunk of it to both document some of the minutia I may forget later as well as to prove any problems upstream of delivery.

I have 2 weeks of back to back camping reserved at different locations starting this weekend, so unless something major pops up tomorrow, they'll just have to fix it when I get back.

Bansai,
How did it go on the PDI today?
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