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Old 08-19-2015, 06:04 PM   #11
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Originally Posted by Grumpy View Post
The majority of things you hear about are fit and trim issues that you will find with any manufacturer. I can say in our case, all of the new units we have purchased over the last 38 years, have been basically flawless. However we always go to the same dealer who has a reputation of making sure all is right before you even come to pick it up. To me the dealer is the weak link when people have issues.
Very interesting! what dealer do you use? we are in northeast ohio - about 5 hours north of cincinnati. Maybe we should check out the dealer you use - that is an important link! though hopefully not too far of a drive

thanks!
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Old 08-20-2015, 09:48 AM   #12
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I won't say our 2014 28BHBE was perfect right out of the box, but it was pretty close. None of the items we had to fix in the first year required more than a screw driver.

We did have one major issue with the diamond plate on the front. The edge popped loose because it wasn't overlapped correctly. Dealer came to the rescue and fixed it right, along with some other items on my punch list at the time. I did talk to him recently and he mentioned that Jayco, along with other manufacturers are "tightening the belt" so to speak on warranty repair. My warranty is almost up, so I'm not too worried about it at this point.

I will echo the other members in that the dealer makes a BIG difference. I think it's true that most if not all trailers will have some problems. And Jayco seems willing to authorize repairs under warranty (at least so far) but the fact remains that the actual labor performed is on the dealer, and IMHO the dealer is key.

Mine is fairly close, but I will still try to work with him on getting things fixed. I like tinkering on my trailer, so I almost always offer to perform the labor myself. Not only do I save the time and money it takes to get the trailer to the dealership lot, but I get to learn something about how it all works in the process. And perhaps save the dealer a few bucks too. But if it's something I can't handle, I have no qualms with asking his service department to handle it for me.
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Old 08-20-2015, 11:06 AM   #13
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Originally Posted by Camper_bob View Post
I won't say our 2014 28BHBE was perfect right out of the box, but it was pretty close. None of the items we had to fix in the first year required more than a screw driver.

We did have one major issue with the diamond plate on the front. The edge popped loose because it wasn't overlapped correctly. Dealer came to the rescue and fixed it right, along with some other items on my punch list at the time. I did talk to him recently and he mentioned that Jayco, along with other manufacturers are "tightening the belt" so to speak on warranty repair. My warranty is almost up, so I'm not too worried about it at this point.

I will echo the other members in that the dealer makes a BIG difference. I think it's true that most if not all trailers will have some problems. And Jayco seems willing to authorize repairs under warranty (at least so far) but the fact remains that the actual labor performed is on the dealer, and IMHO the dealer is key.

Mine is fairly close, but I will still try to work with him on getting things fixed. I like tinkering on my trailer, so I almost always offer to perform the labor myself. Not only do I save the time and money it takes to get the trailer to the dealership lot, but I get to learn something about how it all works in the process. And perhaps save the dealer a few bucks too. But if it's something I can't handle, I have no qualms with asking his service department to handle it for me.
That's the perfect attitude for owing any RV.
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Old 08-20-2015, 01:45 PM   #14
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We bought the 28bhbe with everything on it including the second a/c new off the dealer's lot here in Phoenix in February.

We had lots of issues with the plywood on the bed breaking and after the 3rd fix by the dealer we installed a beam under the middle (a very easy fix with some scrap lumber I had) and it held up great all summer. This winter we may change out the wimpy plywood used for the bed to something a bit thicker. The dealer has fixed the problem each time, but has said that since this is a warranty item they can't beef up the plywood even with the known issue.

After several weeks on the road this summer our shower door hardware came undone and jumped off the tracks going down a dirt road to a campground outside of Yellowstone. Fortunately the glass doors didn't break.

The 3rd item was really my husband's fault as he tried to put a lock box that had his gun and ammo in his front closet and it was too heavy. The entire bottom of the closet fell straight down. The look on his face was pretty priceless. I would note that I have had shoes, a laptop and other smaller items on my closet floor without any issues. I will probably add a few screws into the bottom this winter (too hot to do much this time of year except when we are out in it, but then things are being used) just to make sure the staples hold. I don't care for certain items being held together with just straight staples.

Our last "big" issue was we were getting way to much sway with the standard weight distributing hitch the dealer put on. We switched to the Equalizer hitch and it has made an AMAZING difference. Almost ZERO sway now.

Our only other big issue is after several weeks on the road this summer our shower door hardware came undone and jumped off the tracks going down a dirt road to a campground outside of Yellowstone. Fortunately the glass doors didn't break.

The front a/c unit is a bit noisy, but traveling through Idaho this summer it was really hot and we did end up using it more than we ever expected (we actually preferred having an operable vent in the front vs the a/c, but this was already on the trailer). When it was hot in the evening we didn't care. We only ran it long enough to get the trailer cold and then just opened up the vent from the main a/c to the bedroom. It wasn't any noisier than other RV air conditioners we have been around.

We have had a few other little warranty items that needed fixing, but that is to be expected and all were done without question from our dealership. Otherwise we have loved our trailer!

I LOVE that the double wide bunks actually accommodate 2 sleeping bags without 1 badly hanging off the end of the bed (we did lots of sleeping bag tests when we were looking - most don't work as a double bunk). We loved having the exterior door to the bathroom, with 4 young kids we had to make some potty stops along the way. We also loved that the "U" dinette actually allows 6 people to sit around the table (and fits 6 plates). Many we looked at did not. We found we had more storage space than we needed (I am sure this will change as our kids get bigger). We loved that we have the huge 80gal fresh water tank and we could easily make it 4 nights (we do conservative showers) in place w/o water hook-ups and still had extra water to spare. We have no regrets about buying this trailer and I would recommend this trailer (just beware of the bed issue). We are looking forward to our 6 weeks trip next summer and all the little trips before then!!!
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Old 08-21-2015, 12:54 PM   #15
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I hate to say it but if quality is your biggest concern I wouldn't be looking at a Jayco. Northwood Manufacturing or Outdoors RV would be my first two choices. I like my '16 JayFlight 23MBH but it's quality is well below satisfactory. I've only owned it 2 months and have had to fix so many things I feel like I own a used trailer again.
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Old 08-21-2015, 01:56 PM   #16
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Regarding the 2nd AC - both units are loud but with the second unit located right above of the queen bed, there's no way I could sleep with the unit on for AC, heat or fan. No joke, it's really loud! I'm actually a bit disappointed we spent the money to add that in; however, it will definitely help keeping the place cool when we aren't worried about sleeping and it's triple digits outside.
.
When watching TV etc run the bedroom A/C, when sleeping run the living area A/C - Whisper quite.
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Old 08-21-2015, 05:35 PM   #17
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Our 2016 had one major problem - a dead short that didn't manifest till a few days after we took delivery; we tested all the electrics at the dealer's and everything was fine, and continued to be fine for a few days, and then wasn't. (It's back at the dealer's now, getting that fixed.)

Everything else has been either us needing to figure it out, or cosmetic. We took a detailed punch list to the dealer, including even the things we could fix ourselves, and they're taking care of everything.

From what we've been able to tell on this forum and the Forest River counterpart (FR being what we traded in for the Jayco), the units are in pretty good condition from the factory; all of them need some little adjustment or other. It's the dealer you have to worry about (as Grumpy and probably others have pointed out). We are fortunate to have a really concientious dealership, with a good staff, so while we note the problems, we don't worry about them.
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Old 08-21-2015, 07:44 PM   #18
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Grumpy hit the nail on the head."The dealer is the weak link" Growing up my parents bought a new Airstream every 2 years and they also had little qurps. Over the past fourty years we have bought 6 RVs new and 1 our White Hawk used (2 months old). All the RVs we bought for the most part never went back for warranty. The small stuff I fixed my self to save time and money. No matter how much you spend or what brand you buy there will be little things.
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Old 08-21-2015, 08:01 PM   #19
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Grumpy hit the nail on the head."The dealer is the weak link" Growing up my parents bought a new Airstream every 2 years and they also had little qurps. Over the past fourty years we have bought 6 RVs new and 1 our White Hawk used (2 months old). All the RVs we bought for the most part never went back for warranty. The small stuff I fixed my self to save time and money. No matter how much you spend or what brand you buy there will be little things.
And out of Warranty! Your the second owner ...... I know
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Old 08-21-2015, 08:32 PM   #20
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OhioRVMom, Colerain RV it the dealer in this part of the state (Cincinnati). They have other locations in Columbus, Dayton and Indianapolis. Their website is colerainrv.com.

Good Luck
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