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Old 10-15-2011, 02:47 PM   #1
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Unhappy newly installed electric tongue jack won't work!

My husband and I just installed a Barker 3500 electric tongue jack. The light comes on but nothing happens when I hit the switch to go up or down. Not even a motor sound. HELP!
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Old 10-15-2011, 03:01 PM   #2
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Take it back you have a bad one.... Next one bench test it first... to make sure.. they seem to have a problem with quality control
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Old 10-15-2011, 07:10 PM   #3
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I would check the manual and operate it manually up and down just a bit and see if it frees it up. If that does not get it, not much else you can do.
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Old 10-15-2011, 08:38 PM   #4
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There are two screws that hold the cap on. Take the cap off and see if the black connector came loose. The black connector will have two wires attached to it. For some reason that one connection isn't either put on at factory or isn't being securely put on. Hope this helps.

John
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Old 10-16-2011, 07:30 AM   #5
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Thanks for the advice. We manually cranked it down. Still nothing. He looked inside to see if any wires were loose, but no luck. I guess its defective....I'm very dissapointed. Thanks for the advice. I'll try contacting Adventure RV about it.
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Old 10-16-2011, 08:53 AM   #6
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Just to clarify...Bench testing is hooking to power to ensure operation before installing?
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Old 10-16-2011, 08:58 AM   #7
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Yes....bench testing is hooking up before you go out and install. Always a good idea if you can do it. Barker makes a good product and I have had no issues with mine so I would just swap it out for another.
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Old 10-16-2011, 03:43 PM   #8
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Quote:
Originally Posted by NewToMeJF26BHS View Post
There are two screws that hold the cap on. Take the cap off and see if the black connector came loose. The black connector will have two wires attached to it. For some reason that one connection isn't either put on at factory or isn't being securely put on. Hope this helps.

John
There are 2 black wires connected to eachother with a clip. Should this also be connected to something else? I want to try anything else since the return policy includes paying for shipping and a possible 15% restocking fee.
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Old 10-16-2011, 07:15 PM   #9
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There are 2 black wires connected to eachother with a clip. Should this also be connected to something else? I want to try anything else since the return policy includes paying for shipping and a possible 15% restocking fee.
Let me pull mine back off and I'll tell you where, give me some time, maybe I'll have time tonight. But yes, that clip should be connected to the switch also.

John
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Old 10-16-2011, 08:04 PM   #10
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Ok.....you jinked me! I was setting up my camper in my site tonight and it started acting weird. When it got under load I noticed a few sparks around the bolts then it quit. I thought maybe a wire had rubbed, but it looks to me like the ground is via the bolts and they are not making a good connection. I will be taking it off this week in the camp site and working on it....so it leads me to the question --- are you getting a good ground?
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