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Old 10-13-2014, 02:10 PM   #11
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I've been reading quite a few recent posts about the (lack of) quality of new trailers. I own a 1986 Jayco Eagle 29' trailer that I bought from a salvage company because the bottom panels had been ripped off. The previous owner(s) obviously took great care of this little gem, but there is not a thing original to the trailer that has been a problem. I sometimes think of upgrading to a newer model, but I would hate to go backwards!
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Old 10-13-2014, 03:07 PM   #12
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Our kids grew up in travel trailers and I can't tell you the number of things I fixed on 3 different trailers while they were growing up. At one point I sort of felt like they could tear up an anvil using nothing more than a corncob. But they grew up fine and I fixed all the things they broke. I would hear doors slam and things pulled to limits, broke up fights at night over sleeping assignments. Always had something to put back together.

They grew up and moved away, not far but away.

My wife and I never break things and with the last two trailers we've had zero issues on either one.

I love to see all the kids at campground and it reminds me of all the bicycle fixing I used to do. Handle bars crooked broke spokes, you name it I fixed it. So today my wife and I ride about 100 miles a week on bicycles and I never fix them, we just ride them and clean the chains, stuff like that.

I am sure I thought camper trailers were junk at one point in time but that's all gone now. After 35 years of buying them I can say they were not built better in the good old days.
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Old 10-13-2014, 03:11 PM   #13
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Thanks for the perspective.
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Old 10-13-2014, 03:19 PM   #14
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For those of you who are really disappointed in the quality of your unit:

Derald Bontrager
President and CEO JAYCO Inc.
903 S. Main St.
Middlebury, IN 46540

Matt Thompson, President
JAYCO Towable Division
903 S. Main St.
Middlebury, IN 46540

Besure to include the Model and Vin#
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Old 10-13-2014, 03:54 PM   #15
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I bought a new White Hawk which was delivered this February. I had multiple issues with non working appliances, doors coming off and fit and finish. Even with all the frustration, we do very much like the camper. I had an opportunity to tour the factory in May. I saw young workers working extremely fast with power tools, used at all angles. I was told by the tour guide that when line section employees meet the days' quota, they can leave. They push each other and I think this is where the quality problems occur. Have a financial bonus for quality and I think this would serve Jayco better. I know the repair of misassembled and damaged brakes on my unit cost them over $900.00 under warranty because I had it done on the road.
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Old 10-13-2014, 04:32 PM   #16
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Funny how with all the recalls we've had in the automotive industry lately it seems that there more design related than poor workmanship usually trying to save a few cents. Maybe that's not the case though with the RV industry.
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Old 10-13-2014, 04:37 PM   #17
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Quote:
Originally Posted by ninjahbob View Post
Jayco's mission remains unchanged Ė to build exemplary RV's and provide customers with extraordinary service after the sale. Itís what separates us from other RV manufacturers. Really!!!
Itís pitiful and it has gotten worse in the past year. Quality has been thrown out the window at Jayco. Quality control starts at the top. They need to hold people accountable and responsible.
Like any company, Jayco makes things that will have trouble. I think it's kind of unfair to suggest that they somehow don't stand behind their mission statement. The OP didn't say whether or not the trailer was taken in for service because of this particular problem so we can't say that Jayco didn't provide "extraordinary service of the sale" if they weren't given the chance to do so. I work for a company that manufactures 80% of the clamps that are used in every vehicle manufactured world wide. The company is still small enough to be privately held but large enough to be in every market throughout the world. We often run into situations where our customers are not happy with something, the issue isn't necessarily whether or not your product is perfect 100% of the time, it's how you deal with the problems when they do arise. Jayco looked after me the few times I had an issue, even out of warranty so I have to say I've never had a problem with how they resolved the problems.
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Old 10-13-2014, 06:00 PM   #18
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I am with you Allen B. Pay an incentive to motivate people not to make the expensive mistakes.
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Old 10-13-2014, 06:49 PM   #19
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Funny how with all the recalls we've had in the automotive industry lately it seems that there more design related than poor workmanship usually trying to save a few cents. Maybe that's not the case though with the RV industry.
Correct. There is far more automation in that industry, and you won't see people running around like gerbils from car to car.

And saving a few cents, I believe, had a lot to do with the success of imports now decades ago. It seemed to me that the suits would knowingly cheapen a part for a few cents/vehicle without regard to the end user, us. I've owned four Expeditions and can point to any number of interior parts that have been cheapened or eliminated. Lord knows what's happened underneath, although I have to say each has performed better than the previous one. I'd be happy to pay another $50 to get back some of the features in our '97 into DW's '13. And I doubt if they cut over ten or $20 costs by screwing around with what worked.
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Old 10-13-2014, 07:05 PM   #20
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And I doubt if they cut over ten or $20 costs by screwing around with what worked.
How many Expy's does Ford sell a year? $20 per car, estimate 100,000 Expeditions is TWO MILLION DOLLARS...

Easy to understand why they cut corners...
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