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Old 03-18-2012, 03:38 PM   #21
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That's a good explanation. I can't believe any one would do that with the intent to defraud the customer intentionally. Even though they did get moved. Still a warranty item IMO.
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Old 03-18-2012, 05:38 PM   #22
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Looking at the pictures, and being in the boat business, they look like impact fractures to me, at least for what I can see. Notice how curved the cracks are and how each one is roughly parallel to each other. If you extended the crack line with a pencil at the same radius you would have a series of circles, the center of the circles would be the center of the impact that caused the cracks. I think that something hit the trailer there. It pushed the fiberglass in causing the cracks. The fiberglass then retuned to its original shape. The gelcoat surface is more brittle than the fiberglass laminate behind it.
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Old 03-18-2012, 05:40 PM   #23
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Quote:
Originally Posted by norty1 View Post
..I can't believe any one would do that with the intent to defraud the customer intentionally...
Oh, I certainly can believe it. I'm not saying that is the case here but I did have a car dealer try to deliberately defraud me. I've had other vendors lie to me more than once. It definitely happens.
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Old 03-18-2012, 06:43 PM   #24
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Oh, I certainly can believe it. I'm not saying that is the case here but I did have a car dealer try to deliberately defraud me. I've had other vendors lie to me more than once. It definitely happens.
Well he won't be around long if he is that blatant. Word gets around fast.
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Old 03-18-2012, 10:45 PM   #25
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My husband has a car dealership. It is called "Deals with Integrity Auto Sales" We opened this business because there were people out there who do the same thing with cars that you have just experienced with this trailer. Consumers are tired of it..
I believe that if you are patient and just keep stating what you expect to happen.. Jayco will do the right thing. They value their reputation.
Sorry to hear about this... perhaps a "camp driveway" overnight would keep the kids happy while you wait.. unless of course they are teenagers then they will just roll their eyes! :O
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Old 03-21-2012, 05:21 PM   #26
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Hey cheetah, have you heard anything yet?
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Old 03-22-2012, 09:48 AM   #27
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At a quick glance I agree with tslarson, looks like a hit from a truck bumper, maybe a "jacknife" at the lot. I defininetly know one thing I would not let it stop me from camping, hook'er up and head out. Larry
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Old 03-22-2012, 10:24 PM   #28
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Sorry so long to get back here, had some extended family circumstances to attend to first. Thanks for all that posted w/advice,opinions,encouragement etc. Well Good News, Good News! Submited my case/photos to Jayco and they responded quickly and favorably. Said "no worries" everything will be covered(acted like it was no big deal to handle). Jayco will replace the front wall of the TT at a time and dealer of my choosing. Jayco said they spoke to the sales dealership about the issue but did not bring up the subject of how it happened or the issue of the sticker coverup saying they did not want to establish blame. Jayco also said it was fine just to seal the cracks with sealant and use TT this season and repair in the fall to eliminate prime season downtime for us. Sales dealership contacted me and discussed the issue and for possible repairs. I tactfully brought up my concerns about the potential coverup(for their sake in the future) and they said they would discuss issue w/sales manager to try to understand situation and their role in it. I told them I would not be needing their services mainly due to the 7+hrs. one way commute for the repairs. I was glad to be getting the warranty work approved so easily so no reasons to point fingers, make accusations, and make a bigger issue. I got what I came for and that's good enough for us. I have some options as to local places that do Jayco warranty work such as Camping World and a smaller chain Colerain RV both around Indy(Jayco/Middlebury is only 3 1/2hrs. away...possibility?). Probably will wait till end of season for repairs so we can get some much anticipated camping time. Found it peculiar Jayco didn't assign me some kind of case# or claim authorization# for future reference. They said it was not needed. Any opinions as to quality of Camping World repair work etc? Also, is it wise to wait till end of season to repair or should I take advantage of the current "approved" repair situation before opinions/circumstances change as to Jayco's take on the matter.(i.e. the guy that approved the warranty work gets canned and the new guy doesn't agree with his assessment or they change their vote to patching not replacing). All I can say is I couldn't have been happier when I found out I would get a new TT front wall. Rather it not have happened but this is the next best thing. Sales dealership mentioned I may want to consider just repairing the damaged fiberglass(less invasive) instead of cracking the factory side wall seams and installing new front wall etc. I disagree and am for a full wall replacement. Any opinions/pros-cons on that from anyone here? Would it be better to have new wall installed in warm weather this year for good fit rather than colder weather(contraction of materials) and worry about the next summer heat expansion causing issues? Thanks again for the support and opinions. So far a satisfied and relieved Jayco customer.
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Old 03-23-2012, 06:25 AM   #29
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Good to hear all is good. Enjoy the season!
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Old 03-23-2012, 07:23 AM   #30
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I am happy you are getting a favorable outcome. My opinion would be to get it done sooner rather than later so no one "forgets". I do have concern though, I'm trying to imagine what it would be like to replace the front wall. When it is assembled the first time, it would be easy to seal and pull it all together. I'm sure they have a full process to replace the front wall since jayco made it seem like no big deal. I would want to know in writing how they will replace it and positively seal it back up. I would also want to know how and over what time frame they would fix any leaks. Sitting on the outside I would strongly weigh my options to just fix the cracks and get 1/2 my money back from the dealer. If I were in our shoes, I'd probably do what you are doing and make sure I know exactly what they are going to do.

Those are just my thoughts. Again, I'm glad you are getting a positive response. Happy camping!
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