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Old 03-16-2012, 04:58 PM   #1
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Snookered by dealership

I have been getting our 2010 Jay Feather 23k(bought brand new,owned for 1 month) ready for it's maiden voyage, accessorizing, loading, scrubbed roof for first time, moved on to washing sides of TT getting ready to wax when low and behold.....I noticed the warning stickers on the nose were starting to peel due to dirt underneath at the top. Decided might as well remove all together and when I pulled off the sticker I found CRACKS in the fiberglass. NOT a happy camper!(actually haven't even camped yet argghh) I had noticed when we purchased that the propane and battery warning stickers were in a different place than the dealers sales photos. Didn't think anything about it, thought maybe old ones came off or legal language had changed since 2010 and required new ones to be added. Not the case. You can see the outline of the placement of the original stickers from the oxidation of the fiberglass and how white it is where the stickers were. The careful placement of the sticker writing concealled the cracks perfectly. I have contacted Jayco and they requested photos, which I did, but they sound skeptical wondering why a dealer would do this. I say so they could make a sale and make it my problem. Don't know what's gonna happen, but am really concerned. Our first outing is being cancelled and hopefully not most of our summer. Did not contact dealership till hearing back from Jayco but rest assured they will hear from me! They are 7hrs away in MI and I am in IN so no popping in to meet face to face. I know Jayco has a good customer service so hopefully this matter will be resolved. I am just amazed that a dealership would do this. Here are some of the photos I sent Jayco.
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1st photo is current sticker placement at time of purchase 2nd photo-cracks under sticker 3rd-Dealers sales photo(original sticker placement)4th -oxidation outline There is at least 1 more crack under the smaller battery warning sticker but did not want to remove until Jayco says so and camera can't focus in that tight to get a clear shot(cheap end Kodak)
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Old 03-16-2012, 05:22 PM   #2
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Amazing, keep us posted.

Oh and I would already be looking for a new place to have any claims repaired.
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Old 03-16-2012, 06:12 PM   #3
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Very strange indeed.
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Old 03-16-2012, 08:06 PM   #4
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Those look like "spider web cracks" in the finish gel coat, hopefully they are just on the surface. If the dealer played the shell game with those stickers and did the ol switcharoo, all I can say is WOW.
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Old 03-16-2012, 08:07 PM   #5
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If Jayco decides to act does anyone know how Jayco does it's warranty work? Do they fix/repair something like this or do they replace the whole front wall? Would this even be warranty work since it should have been right at time of purchase and not hidden by moved labels?I read about McMonk on JOF having a 23k with water damage from a bad front roof seal right after purchase(which is why I checked mine really well before purchasing) and they replaced his whole front wall. His took a long time to resolve as well. I wouldn't want a repair/patch since I purchased a TT in "new" condition not an "as is", "refurbished" or "fixer up" condition. I want it the way it should have been if it came off the assembly line. If after 2 yrs the patched cracks don't hold then I'd be out of luck. It's not like this had happened 1 1/2yrs after I owned it then I would be grateful for whatever repairs were made. It hasn't left the driveway since I brought it home. Haven't dewinterized, run the a.c., fridge,water heater, haven't plugged it in and run electricity through it. Not even extended the awning at home yet. It's gonna be a long weekend waiting to hear back from Jayco on Mon at the earliest. Trying not to let it consume me but it weighs on the mind.
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Old 03-16-2012, 08:26 PM   #6
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Not sure exactly what you mean by "spider web cracks" Crabman but they are cracked open enough to stick your fingernail in and raised not just smooth to the touch like the enamel cracking on porcelain/ceramic tubs or cups. If it wasn't the dealership itself it was an employee for whatever reason. And like I mentioned there is 1 more crack below that's covered by the battery sticker. Quite coincidental that the stickers moved from one place as pictured to conveniently and perfectly cover both areas that are cracking and evident fade marks of where they once were. The cracks were right under the black WARNING header bar of the decal so the deepest one couldn't be seen. It is quite the shell game and I got taken.
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Old 03-16-2012, 08:27 PM   #7
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If the dealer pulls that kind of garbage I sure as heck wouldn't even think of letting them handle the repairs. Hopefully Jayco can help you sort thru this. Keep us posted.
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Old 03-17-2012, 12:22 AM   #8
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Sorry for the "panicked" alarmed posts folks. Things went from really good to not so good really fast. Going from getting ready to go camping to not camping, wondering how long until we might finally get to and fighting for repairs. It's just that my wife has always wanted a TT but things have always taken it's place money wise but the kids aren't getting any younger and time is flying. It's a considerable purchase for us. We've never bought new, house is a 1971, vehicles are all used etc. We saved long and hard and searched long and hard for the right TT. It's quite a shock to discover something like this especially having gone over it with a fine tooth comb before purchasing. Inspected it carefully, sides, inside, climbed on roof, even crawled underneath. I'm sure it will be fine and can be fixed one way or another just hard to deal with and quite a bummer finding out you bought a "new" damaged TT. Could have just bought used and cheaper. Some may understand, some may not.
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Old 03-17-2012, 07:04 AM   #9
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Cant believe the dealer (or an employee there) tryed to hide that and get away with that. Im not sure how it will turn out for you in the end but if Jayco or the dealer agrees to have it repaired fight for a complete panel replacement.
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Old 03-17-2012, 07:12 AM   #10
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Maybe my eyes are playing tricks on me but in photo #3, it almost looks like there's an area around the stickers where the whole surface looks wrong. It's like it's deformed or pulled away. Do you see it?
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