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Old 09-13-2010, 01:06 PM   #1
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Suspension stabilizer not connected to the spring

Hi,

I brough a new 26BH Jay Flight few weeks back.
During this weekend I noticed that one of the sides of the trailer was much lower than the other. I looked at the suspension and the bolts that connect the stabilizer and the spring were missing. Both of them, not only one. The complete set was missing, this include the two bolts and two metalic parts.

The stabilizer is simmilar of the one at the image below.




There are two shackle links that connect the stabilizer to the spring and two bolts to hold them together. They were all missing, the stabilizer was holding only the front wheel and the spring of the back wheel was touching the frame of the trailer.

I don't thing the complete set will fall down, do you think?
I believe they missed that as I remember that one of the bars of my dual cam anti-sway control (on the same side) was moving out of the place where it was supposed to be, going over the left side of the arm that hold the bar in place.

I will call the service department to fix that but I would like to know what kind of damage that can cause to the trailer (wheels, suspension, etc) so I can ask them to check other things. Do you have any idea of what kind of damage that can cause. I drove that trailer to 3 different camping grounds with the trailer that way (if this issue was there from the beginning).
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Old 09-13-2010, 07:00 PM   #2
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Interesting...If there's no visible damage to the tires or the wheel-well I'd suggest that you're probably okay. When the dealer looks at it, have them check the axle and brakes just to be sure.

Strange thing for the factory AND the dealer to miss on final inspection.
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Old 09-13-2010, 08:26 PM   #3
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Wow! That's a pretty big ooopsa on the part of the factory! Let us know how it goes
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Old 09-14-2010, 08:56 AM   #4
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Personaly, I'd have them check "Everything" associated with the suspension, axle, and the integrity of the frame.

I can't help but think "what else was missed?"

I'm not being paranoid, but the safety of you and your family is the most important thing.
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Old 09-14-2010, 09:36 AM   #5
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We were remembering now our tour of the Jayco factory. They receive the whole frame (wheels, suspension, etc) already put together from another company. They then take and add the frame to the assembly line, flip it over and add all the wiring, etc. before beginning to add wall sections etc to top side. This would be a great stage to do a double check before continuing on!
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Old 09-15-2010, 03:54 PM   #6
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Personally I would make them come pick it up... that way if anything goes wrong on the drive to the dealership its on their nickle.
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Old 09-15-2010, 07:18 PM   #7
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Yep... what Seann said! I would even see if they could make the repair where it sits as you sure don't want any bent axles (which will destroy brakes).
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Old 09-16-2010, 12:17 PM   #8
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I found the issue in a camping ground 4 hours from home (this was on Saturday morning). I called the road assistance (1 year free from Jayco) and they wanted to tow it to the closest place they can and send to the closest dealer on monday.
After they fix they will call me to pick it up from there, so, I will have to drive 4h to pick it up and 4 more to go back home (painfull).
I could go friday and camp there and go back home next day but I could't because of my schedule for the next weekends.
They also could not fix at the place because they don't offer mobile service.
I called my dealer and he found a place where I can buy the parts close by, I went there, got the parts and fixed it to be able to go back home and drop at the dealer close to where I live.
The trailer is there right now and I will update here with the results...
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Old 09-16-2010, 12:25 PM   #9
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Good plan Marcel. You've stepped up to the plate, now let's hope the dealer does too !
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