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Old 11-19-2015, 07:16 PM   #1
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Trials of new Travel Trailer 264 BHW

Just out with new unit.

Bad: Entry door out of adjustment. Multiple cabinet doors out of adjustment. Missing shower stall installation buttons leaving lower edge of shower walls sticking way out. Multiple scratches on wood finish look paneling. Many staples sticking out in white paneling. Caulk over staples in white paneling smeared over paneling and not cleaned off. Missing paneling strip at one seam and seam wrinkled and very visible. Mirror installed crooked. Loose electrical box outlets. Screws holding wheel fenders rusted and rust running down black plastic fenders before unit was 2 weeks old; I replaced them with stainless steel ones I painted black. Both black and grey tank sensors already quit working. Mattress already has sunken areas after only 2 weeks. Equilizer hitch was installed incorrectly. IMAGINE, THIS AND MORE WITH ONLY BEING IN USE FOR ABOUT TWO WEEKS! When contacting Customer Service, they basically said: and what do you want from us? The tub surround people sent me more buttons and that is about all the satisfaction I received.

Good: Nothing new has shown up in more than 2 days !

Do you think this unit was made on a Monday morning or on a Friday afternoon?
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Old 11-19-2015, 08:03 PM   #2
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Did they not do a PDI. I would not of taken that one home in that condition.
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Old 11-19-2015, 09:23 PM   #3
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It isn't clear which customer service you contacted.
Seems like a poor PDI on delivery.
Make pictures of the defects and contact Jayco Customer Service. Be kind in your conversation with them. I'm sure Jayco will take note and correct the problems you have.
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Old 11-20-2015, 01:44 PM   #4
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What kind of dealer would let that thing off their lot in that condition? Did you have any PDI at all? I have called Jayco CS at least three time, and they were very helpful, even though two of my problems were not related to warranty work. But one was, a line to the brakes was rubbing until brakes were not getting electrical connection. I had it fixed locally and then called Jayco. They sent a check for my unauthorized repair. So be polite as ALJO advised and I'll bet they'll get on the dealership for you.

Stories like this one, not typical but too many anyway, are one of the reasons we're not hot to buy a new trailer. Our closest dealer is about a hundred miles away, so not convenient for running back and forth to fix things I can't, which would be most of them.
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Old 11-20-2015, 02:07 PM   #5
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While that is a long list and at least some of that should have been taken care by dealer prep long before delivery, in my experience with buying 3 Jayco's new in a 20 year period, this is typical. Good solid overall trailers made with good quality materials. Poor fit and finish. The folks on the line there are not detail oriented.
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Old 11-20-2015, 02:50 PM   #6
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Quote:
Originally Posted by DocBrown View Post
Poor fit and finish. The folks on the line there are not detail oriented.
A while back I found a Jayco video showing actual construction work on the floor. I think it was from their marketing department, but to watch guys scurrying from unit to unit with a wham bam thank you ma'am approach, you'd have thought it was a hidden camera exposé from a competitor.
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Old 11-20-2015, 05:24 PM   #7
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Most of these items you would never catch on a walk through inspection. Look at the list. All the items would not be noticed until actually used. I was VERY polite with CS, it was him who couldn't get me off the phone quick enough. It was like he had more important calls waiting. My intent for the call I told him was to bring it to their attention to prevent future problems for others. the rusty screws in the fenders is an easy fix as was all the paneling problems and electrical installations etc. My dealership is now 1200 miles away.
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Old 11-20-2015, 07:03 PM   #8
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"Bad: Entry door out of adjustment. Multiple cabinet doors out of adjustment. Missing shower stall installation buttons leaving lower edge of shower walls sticking way out. Multiple scratches on wood finish look paneling. Many staples sticking out in white paneling."

Maybe I don't understand the problems, but they'd appear to be visible in a cursory walk-through.

As for intent of call, not much the CS guy could do other than to say he'd pass the info on.

I hope all the "bad" is fixed and you have years of happy camping.
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Old 11-20-2015, 11:19 PM   #9
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[QUOTE=cekkk;356982]"Bad: Entry door out of adjustment. Multiple cabinet doors out of adjustment. Missing shower stall installation buttons leaving lower edge of shower walls sticking way out. Multiple scratches on wood finish look paneling. Many staples sticking out in white paneling."

Maybe I don't understand the problems, but they'd appear to be visible in a cursory walk-through.

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Old 11-25-2015, 02:10 PM   #10
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Now the paint is peeling on the hot water heater cover door (not where it gets hot but on the bottom) and I found a siding scratch that was covered up with a paint pen.Sitting here and noticed the ding area window was installed crooked. AND YOU'RE GOING TO TELL ME I SHOULD HAVE FOUND ALL OF THIS DURING A PDI ??
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