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Old 02-28-2024, 09:06 PM   #1
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Waiting for new Jayco Jayflight 274bh

Greetings all, I'm a newbe here.
I just sent my 25 year old Sunline Solaris 2670 to the auction block after I decided to total from my insurance, here's a few pictures:
https://www.jaycoowners.com/forums/m...lbums2272.html

I went back and forth on whether to fix my old trailer or buy a new one. I've heard so many bad things about new travel trailers right off the dealer lots and the fit, finish and decor options aren't what they were 25 years ago. I could have fixed Sunline for ~$5k, but liked some of the new options on the Jayco. In the end, I decided to splurge in retirement.

I opted for simpler no slide trailer with updated floorplan of my trailer. There aren't many 30' non-slide trailers available. The Grand Design Transend 247bh and the Starcraft Autumn Ridge 274BH and Jayco Jayflight 274bh were the only three that I found. I choose the Jayflight over the Transcend because there were more options that I liked, but the final decision was the Jayco has a 2 year warranty over the Transcends 1 year warranty, although both have a 3 year structure warranty.

The local Jayco dealer had a Starcraft in stock, but they would have to order the Jayco. I found a Jayco about 60 miles away over the state line. I knew the floorplan and saw other Jayco's for decor, fit and finish and bought the trailer online without seeing the actual trailer.

With all the potential problems with new trailers I've heard about, I decided to have a 3rd party NRVIA certified inspector do a PDI instead of the dealer PDI. My thinking was the dealer tech has other responsibilities, and probably will rush through a checklist to get back to service that they make money on. The NRVIA inspector will spend 4-6 hours until he gets through the checklist.
If he finds things they need to fix, the trailer won't be leaving and paid for until they are fixed. I don't want have to deal with a bunch of trivial problems after leaving dealer and trying to schedule warranty work and the 60-mile travel time.

I joined this forum to get an idea of what problems I might expect on a new Jayco. Does Jayco stand behind their 2 year warranty and is it easy to get work done if needed? I bought my trailer used, so I'm used to doing all of my own work. I'm just trying to figure out what to expect with a new trailer when I get it.
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Old 02-29-2024, 05:10 AM   #2
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Hello and welcome! How sad, your trusty old trailer took a terminal hit. I'm sure you're going to miss that familiar comfort, but I'll bet you're going to love your new trailer, too. You'll no doubt be able to really identify the downgraded changes in manufacturing (like everything these days) from 25 years ago, but hopefully you'll have the luck of trouble-free ownership...at least for a little while.

I think you're smart for hiring the independent inspection before taking delivery. Takes the pressure off you and puts it in the hands of a professional. I hope that works t well.

Looking forward to seeing some pictures of your new trailer when you get it.
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Old 02-29-2024, 06:06 AM   #3
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I bought my 2023 Jayflight 212QB back in November 2022. Last summer was its first use and travelled around 3200 miles and never had any issues or problems. Don’t know if I purchased an exceptional unit or if assemblies have gotten better since COVID or it was the luck of the draw, but things went very well. Now it may be a different story this summer, I may have jinx myself by bragging on the trailer. Anyway, I have been pleased with what I have. Enjoy your new unit, be safe, and have fun.
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Old 02-29-2024, 09:10 AM   #4
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Originally Posted by RRS 274bh View Post
Does Jayco stand behind their 2 year warranty and is it easy to get work done if needed?
Dealers are the issue 95% of the time.

Since you didn't buy it from your local dealer don't be surprised if they won't do the warranty work or put you at the end of of the line. RV dealers are independent and not franchised like auto dealers.
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Old 02-29-2024, 11:39 PM   #5
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Dealers are the issue 95% of the time.

Since you didn't buy it from your local dealer don't be surprised if they won't do the warranty work or put you at the end of of the line. RV dealers are independent and not franchised like auto dealers.
I learned this first hand. I bought my last Jayco a long way from home and when the first warranty issue came up, no dealership, including the local Jayco, would book an appointment. If they didn't sell it, they wouldn't even consider it.

Then, we bought our next Jayco locally and they have been fantastic about warranty issues. They said they are always fully booked and struggle to keep up with their own customers. I get that, and I canít say enough about how good they have been to us post-sale. Big shout out to Langley Traveland, if that's permitted here.
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Old 03-01-2024, 11:32 AM   #6
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Congratulations on the new 274bh and the decision to have it inspected. May you have many happy camping memories to share.
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Old 03-10-2024, 12:10 PM   #7
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We bought a 2024 Jayco flight Jan. 16/24. Pulled it down to desert hot springs for the winter. So far this is what we have experienced. Vanity in bathroom fell off of wall. Refitted using hollow wall fasteners. No stud to screw into. Leaks in city water connection. Took to Jayco warranty Center in grand terrace. Multiple pex fittings leaking and installed from factory incorrectly. Valance in slide out coming off wall. Screws shaking loose. Drawer below fridge out of line. Poor mounting system for slides. 7 prong plug making intermittent contact on brake circuit. Replaced warranty. Handles on several doors mounted crooked. Fit on doors to cabinets poor quality. Screws coming loose everywhere. Phillips and Robertson screwdrivers have found a home in our silverware drawer. Strap holding hide a bed in place to floor cheap piece of aluminum strapping holding everything in place if the screws don’t back out. Curtains uneven and difficult to align. The adventure continues. If I would have realized to shoddy workmanship and lack of quality assurance was the way it is I would not have spent 60,000.00 $ on a Jayco.
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Old 03-10-2024, 09:41 PM   #8
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Picked up new 274bh trailer a couple of days ago.

The NRVIA inspector did a pretty thorough job, but didn't find a whole lot of problems, even though he sent me a 60 page report. The biggest problem was the furnace didn't work right, and it was outside and cold so he couldn't test the AC. There were missing dump valve caps, a few places the Dicor wasn't done that good, and a couple of windows that didn't operate properly. The RV dealer took care of most of these before my delivery date, but the furnace still had issues during my walk through. They said my inspector didn't know how to properly operate it, so when they checked it for 2 minutes and it ran, so they said it was ok. But if they read the report a little closer, it would turn on and off every few minutes and wouldn't come on sometimes for a couple of minutes and wouldn't get to setpoint. This made me very suspicious if they even looked at it before I got there. I made them listen to it run and shutoff for 10 minutes, before they went and found the master tech. It turned out to be a loose wire or something. I ran the temperature up to 70F so I could test the AC. I also made them get the PDI checklist they do after receiving the unit from the factory, and the work request for the repairs that the NRVIA inspector came up with. I was skeptical that they didn't do any of what they said verbally, until they tracked down the documents I wanted.

Only time will tell if I have more issues. The fit and finished of my trailer is ok, but not perfect by any means. They main thing I wanted was to identify as many issues and repair them before I left. Once they have their money and you're out the door, your trailer and any repairs become a pretty low priority for many places.

I do have my own personal issues with the frame/spring hanger/suspension. I will probably start a new thread to address what I want to do before I take trailer on any long trips.

Thanks for the replies.
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Old 03-14-2024, 08:42 AM   #9
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Quote:
Originally Posted by Grumpy View Post
Dealers are the issue 95% of the time.

Since you didn't buy it from your local dealer don't be surprised if they won't do the warranty work or put you at the end of of the line. RV dealers are independent and not franchised like auto dealers.
Funny you say this, Grumpy. I specifically remember part of the conversation I was having with one of the office guys at the dealership, writing up my paperwork. I was talking about warranty issue and repairs. I asked if they service alot of RVs that weren't bought at their place and how they do or do not take priority over actual customers who purchased from them. He pretty much said "Everyone's money is the same color. We will work on anyone's RV despite where they bought it." In a nutshell, that's good...but potentially bad? As a customer who bought an actual RV from them, I do hope my unit takes priority, if they had to chose WHO'S to fix first.

I was getting a left over 2022, with the floorpan I really wanted, at the end of 2023, at a super fair price. Searching out another dealer wasn't an option, since this one didn't have the shady tactics of 'add on charges' and there was no one with this model for the price (most available from other dealers further away, were 2023's.)
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Old 03-14-2024, 09:01 AM   #10
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...He pretty much said "Everyone's money is the same color. We will work on anyone's RV despite where they bought it."

He can say anything he wants. My Jayco dealership has been great with service and warranty work on the trailer I bought from them. I call them and I am booked in, piece of cake.
However, with my previous Jayco that I bought elsewhere, they wouldn't even consider it. In fact, no local dealership would give me an appointment on a unit that they didn't sell. Zero. I had to find an independent RV service place for any work I wanted done. Getting warranty work done there was a painful process.
It is something to seriously consider when looking for an RV.
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