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I have to give sets of praise to 2 despised entities, both Jayco and Camping World. Our trailer we bought new in January of this year had been perfect until our week long fall break trip and then a number of relatively cosmetic defects showed up. Finally on the drive home from our trip I pulled into our driveway to find one of the upper windows on the slide spider cracked across the whole window. No sign of an impact could be detected, just appeared that road vibrations had caused the window to crack. Our trip home was only 150 miles and I had already put probably 4000 miles on the trailer this season, so no idea why the window decided to fail on the trip home.
Regardless I scheduled a time with Camping World to bring the trailer in, which of course was 30 days out, but I expected that as the weather was turning colder. I winterized the unit myself as I didn't want freezing weather to affect the trailer while waiting to take it in. Side note, I was surprised at how much water remains in the lines as I blew them out to winterize it. Anyhow, I took the trailer in, pointed out the cosmetic issues which were the usual trim coming loose and some paneling, as well as a crack in my skylight that I have no idea where that came from. The service tech immediately retrieved the warranty manager to inspect the window as he knew that would likely be a point of contention. She pointed out issues with the window I had even failed to notice. One of the mounting screws was bent and not square in the frame and another part of the frame was slightly bent. She says she has seen issues similar to ours often where if the frame isn't perfectly installed, the rolling vibrations heading down the road cause windows to crack.
Just got a call late last week that all of our issues were approved to be covered under warranty, that parts were being ordered and I should have my unit back in 10-14 days. Of course the work hasn't been completed and I haven't gotten to inspect their work yet, but the professionalism and care for the customer has been spot on so far. This has not been a timely process, but thankfully this all occurred at a point in the year where we didn't have any more camping plans on the books, so I have had the opportunity to be patient.
So far I have been extremely happy, hopefully that continues and we may just have to test out the thermal package and do some winter camping.
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2018 Jay Flight 33RBTS
2015 Ford F250 6.7L TD
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