Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-12-2021, 06:07 PM   #1
Junior Member
 
Join Date: Aug 2020
Location: Auburn
Posts: 20
Whirlpool Residential Refrigerator Repair

Hi all...bought a 2021 Jayco Eagle 330rsts last fall and took it on two trips before putting it away for the winter. This spring after prepping it for the season our Whirlpool residential refrigerator seemed fine for well over a month. Maintained cold Temps, made ice, etc. About a month ago both the refrigerator and freezer stopped cooling.

Luckily the refrigerator was still under warranty by Whirlpool and I just had it fixed. Thank God for the repair access panel on the outside of the trailer. The issue was one of the copper tunes the the refrigerant passes through to the compressor developed a leak releasing all the refrigerant. A new copper tube had to be sweated in and the unit refilled. Has anyone else experienced this issue and I am wondering if the issue was from the factory or did the cold northeast winters cause the copper tube to crack during freezing and thawing weather?

Appreciate any thoughts!

Shawn
JohnyUtah324 is offline   Reply With Quote
Old 05-12-2021, 07:06 PM   #2
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 13,631
Refrigerant lines don't freeze. Your house a/c sits outside with no problem.
__________________
DISNEY LOVERS
Grumpy is offline   Reply With Quote
Old 06-17-2021, 08:49 AM   #3
Junior Member
 
Join Date: Aug 2020
Location: Auburn
Posts: 20
Unfortunately my refrigerator woes are not over. After the original repair to the leaking refrigerant, less than 24hrs the unit not cooling/freezing again. The service company came back and this time determined that the evaporator may now be the culprit leak location and have ordered a new one. So, we have a brand new TT with a brand new refrigerator and both sit as we wait for Whirlpool to send the new part which has been back ordered for over three weeks.

I did contact Jayco and understandably they pointed the finger at Whirlpool because it is their warranty the product sits with. However, Jayco uses these products and thus to me its a direct reflection on them as my $50k TT that we are planning a trip across the country with in August is practically useless without a refrigerator that works for a trip of this magnitude.

A bit worried and frustrated!
JohnyUtah324 is offline   Reply With Quote
Old 06-17-2021, 09:56 AM   #4
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 13,631
Quote:
Originally Posted by JohnyUtah324 View Post
I did contact Jayco and understandably they pointed the finger at Whirlpool because it is their warranty the product sits with. However, Jayco uses these products and thus to me its a direct reflection on them as my $50k TT that we are planning a trip across the country with in August is practically useless without a refrigerator that works for a trip of this magnitude.

A bit worried and frustrated!
I can understand you're frustrated, but no different than.having a new house built with the appliances included. If the fridge goes out you call the manuf not the builder. Also Whirlpool is one of the few still built in the US.

Just about all the companies are weeks out on appliance deliveries.
Grumpy is offline   Reply With Quote
Old 11-01-2021, 01:01 PM   #5
Senior Member
 
Topperace's Avatar
 
Join Date: Feb 2020
Location: On The Move
Posts: 1,014
How did you end up removing the fridge from the cabinet? Ours is about two years old. now and want to pull it out to clean in the cabinet where it is mounted...I took off the brace at the top...can lean the fridge to the front a little, but it will not budge from the bottom front..in the NP 383FKWS is sits atop about a four inch piece of wood cabinet frame at the bottom and I am a little Leary of damaging that piece by man handling the fridge out... ??
__________________
S&T
2019 Entegra Insignia 37MB
2022 JEEP Wrangler 4xe (chase and touring vehicle)
(2019 NP 383FKWS)
(2019 RAM 3500 DRW Big Horn)
Topperace is offline   Reply With Quote
Old 11-01-2021, 02:45 PM   #6
Senior Member
 
jetlag's Avatar
 
Join Date: May 2021
Location: Vanceboro
Posts: 1,408
Quote:
Originally Posted by Topperace View Post
How did you end up removing the fridge from the cabinet? Ours is about two years old. now and want to pull it out to clean in the cabinet where it is mounted...I took off the brace at the top...can lean the fridge to the front a little, but it will not budge from the bottom front..in the NP 383FKWS is sits atop about a four inch piece of wood cabinet frame at the bottom and I am a little Leary of damaging that piece by man handling the fridge out... ??
If I understood him correctly, they worked on it from the outside and access door.
__________________
2021 Ram Laramie 3500 SRW Air ride 50Gal fuel tank.
2021 Jayco Pinnacle 36FBTS, Andersen Ultimate Hitch
jetlag is offline   Reply With Quote
Old 11-01-2021, 02:47 PM   #7
Senior Member
 
jetlag's Avatar
 
Join Date: May 2021
Location: Vanceboro
Posts: 1,408
Quote:
Originally Posted by JohnyUtah324 View Post
Hi all...bought a 2021 Jayco Eagle 330rsts last fall and took it on two trips before putting it away for the winter. This spring after prepping it for the season our Whirlpool residential refrigerator seemed fine for well over a month. Maintained cold Temps, made ice, etc. About a month ago both the refrigerator and freezer stopped cooling.

Luckily the refrigerator was still under warranty by Whirlpool and I just had it fixed. Thank God for the repair access panel on the outside of the trailer. The issue was one of the copper tunes the the refrigerant passes through to the compressor developed a leak releasing all the refrigerant. A new copper tube had to be sweated in and the unit refilled. Has anyone else experienced this issue and I am wondering if the issue was from the factory or did the cold northeast winters cause the copper tube to crack during freezing and thawing weather?

Appreciate any thoughts!

Shawn
I am guessing we have a similar unit on our '21 Pinnacle. so far so good, it is powered and should be throughout the winter at home.
__________________
2021 Ram Laramie 3500 SRW Air ride 50Gal fuel tank.
2021 Jayco Pinnacle 36FBTS, Andersen Ultimate Hitch
jetlag is offline   Reply With Quote
Old 11-01-2021, 03:18 PM   #8
Senior Member
 
Topperace's Avatar
 
Join Date: Feb 2020
Location: On The Move
Posts: 1,014
Ah.... we don't have an external access panel, ours sits in a wood framed
cabinet about four inches off the floor... no way to get to the compressor and fan to dust/clean, without removing entire fridge from the cabinet...we live in ours full time so it's been running continuous for almost two years now on the road...through some fairly dusty areas...
__________________
S&T
2019 Entegra Insignia 37MB
2022 JEEP Wrangler 4xe (chase and touring vehicle)
(2019 NP 383FKWS)
(2019 RAM 3500 DRW Big Horn)
Topperace is offline   Reply With Quote
Old 11-07-2021, 05:55 AM   #9
Senior Member
 
robkelly's Avatar
 
Join Date: Nov 2013
Location: Duxbury
Posts: 7,113
We had to replace the fridge in our unit this year. Only way to get it out was to move the island (only 9 screws hold it in place) and then remove the fridge doors in order to get it out. There was about 2" of clearance on either side going in/out the door. Repair facility wanted $3500 - $4500 + the price of the fridge to do the job, no way I was paying that...

Topperance - if you pull the valance off the bottom front of the fridge (two screws) you'll likely find a screw through the fridge frame into the floor to keep the bottom of it in place. I was also very nervous about damaging the cabinet face, but a piece of 2x4 and 3/4" plywood was almost level with the height of the cabinet floor and I was able to roll the fridge out. I used an old sheet between the plywood and finished cabinet for some extra protection against damage.
__________________
Rob & Kelly, Bella & Brady (Miniature Schnauzers)
2022 Eagle HT 28.5RSTS
2017 RAM 3500 SRW CTD/AISIN CC LB
robkelly is offline   Reply With Quote
Old 11-07-2021, 01:24 PM   #10
Senior Member
 
Topperace's Avatar
 
Join Date: Feb 2020
Location: On The Move
Posts: 1,014
Well Duh... I get dumber every day since after retired last year....

Removed the valence of the fridge and was able to access the front part of the coils that seemed to have caught all the dust/hair, etc.... so was able to clean some of it... and can see the plywood shelf that the fridge sits on...doesn't seem that it is screwed in any where from the front and the front two pads aren't even on the ply wood or barely on the plywood...will tackle that in a bit....

Thanks for the reply!!
Attached Thumbnails
Fridge bottom in cabinet.jpg   Fridge left bottom side.jpg   Fridge middle bottom.jpg   Fridge right bottom.jpg   Fridge coils.jpg  

__________________
S&T
2019 Entegra Insignia 37MB
2022 JEEP Wrangler 4xe (chase and touring vehicle)
(2019 NP 383FKWS)
(2019 RAM 3500 DRW Big Horn)
Topperace is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 09:31 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.