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Old 05-17-2013, 01:05 PM   #11
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No clue why, ours has done that about 3-4 times last year. The worst was when it happened in the middle of the night while we were camping.
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Old 05-17-2013, 03:37 PM   #12
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Originally Posted by james.l.devore View Post
RedHorse1 I have run into the exact issue, I picked up my 29SQB in February. Could you provide me the contact info for the Jayco rep its a hour plus to the Jayco dealer I purchased from.
Hey James,
I looked at my notes from this (Oct 2011) and found a number. I think I started out by calling the general Jayco number (Phone: 574-825-5861) and after explaining my issue was connected to "ASA Service" who then connected me to "Tech Service". The person there was Troy and the tech service number was 800-283-8267. At one point I tried to call him but had to leave a message and he called me back the next day.

As I recall I got assigned an "incident" number at the ASA level and they passed me on to tech service when I explained that I didn't mind doing the work myself and that I wanted to avoid the dealer trip.

I recall Troy being very helpful and even called me back after they received the old radio to tell me I didn't include the shipping invoice for them to reimburse me for the shipping cost. I was travelling (business) at the time and didn't have the receipt but guessed it to be about $25, he asked it it would be ok if they just cut me a check for $25. Check arrived about a week later. So for obvious reasons I think Jayco's warranty is the stuff.

Good luck! Let us know how this turns out for you.
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Old 05-17-2013, 03:53 PM   #13
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Great stuff RedHorse1, i'll look into it!
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Old 05-17-2013, 08:20 PM   #14
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Technical Services

ASA Electronics


info@asaelectronics.com
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Old 05-17-2013, 08:43 PM   #15
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Well it happenend 3 more times today..not sure why after 9 months it wants to do this but i will check all the connections this weekend and also call Jayco..Will let everyone know the the out come in a couple days..Thanks for the help..
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Old 05-17-2013, 11:37 PM   #16
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I too had the same problem until I turned off the alarm feature on the radio.
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Old 06-15-2013, 08:30 AM   #17
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Mine is doing the same thing. It turns on and off without my doing anything. Thankfully it hasn't happened in the middle of the night when I'm sleeping! My WhiteHawk was new Aug 2012. I'll check the alarm feature but seems to me it has been random. Thanks for posting the Jayco contact info!
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Old 06-26-2013, 07:00 PM   #18
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It was the alarm. My wife was pushing buttons without her glasses on and created the phantom radio. Stupid alarm function...
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Old 06-28-2013, 10:44 PM   #19
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Consider yourself lucky.... I had a microwave that would decide to crank up all on its own, day or night. We use the microwaves as storage for bread, chips etc. Nearly burnt the unit to the ground early one morning....
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