Our jayco swan is stuck up!

[Billjernie]

Hello
We are new ro the world of jayco camper vans. We just purchased a very cute, old swan, took it out and go ant get it home as it won’t wind down. Please do you have tips, suggestions of other posts or good google info?
Thanks

[sturgissteele]

Welcome to the site from. SW Michigan!

Here is a video briefly explaining what he found. His pop-up wouldn't crank down, either.

https://m.youtube.com/watch?v=1G5dhiT9yZI

Hope this helps and others here may join to help as well.