JacqueTanis
Advanced Member
We've had our new rig since October - although we've taken some great trips it's spent more time in the shop than we've use. Some of the things we like about our RV are the tankless water heater, king size bed, washer/dryer, leather upholstery, floor plan, power awning with lights, all the beautiful wood wood wood, the pop-up TV, the floors are beautiful with a minimum of carpet, the outside entertainment center - although we've not used it we're looking forward to movie night with the grandkids. Love the double fridge with ice maker, glass shower doors. The V10 chassis is amazing and pulls our fully loaded trailer with ease (although it sees to have a speed limiter on it set to 76 mph) - OMGosh, let's be honest, we just love almost everything about it. But ...
It was new when we bought it and we are very disappointed with the quality control issues - we've been told by 3 different Camping Worlds that we have a two year warranty because Jayco uses them for Quality Control. We've had to make way too many trips to the Service Department to have repaired numerous items repaired. They even put the commode in very obviously crooked which was really odd - who does that? Some of the things? They only installed one side of the stove back splashes (and that was not put on level) and we had to have the other ordered and installed, four of our decals were messed up. When they pulled the decal off of the front driver side they found deeply pocked holes they had to repair before they could replace the decal. It looked like someone took an ice pick to it. There are two cracks under the front window by the drivers side, the pull out cabinet was hung crooked, a few cabinet doors were hung crooked and others are not level, there was a huge leak in front slide (we fixed that one), the microwave convection oven was hung crooked and the face is totally scratched up (like someone took a scouring pad to it). The finish was scratched off 1/3 of the kitchen counter, the mudflaps were gouged out and had to be replaced, the back AC went out and need a new circuit board within a week of purchase, the alignment is two clicks off and we have to take it in to have it adjusted, the glass shower doors slipped down out of the rubber holders (we had to repair ourselves because the Service Center said it couldn't be fixed) ... it just goes on and on and on. These are all things we found after the purchase while traveling through Utah, New Mexico and Arizona.
We just picked it up from the shop and had to take it back in one day later because the Radio Module went out on the way home. We have repaired many things ourselves because that's just want you do LOL, it makes your rig your own. There just seems to be an endless list of warranty repairs needed. As experience RV'ers e expected a few problems with a new machine but you would think Jayco would have a little more pride in putting out a quality product - especially with the money we paid for it.
All that aside, we LOVE our new Rig and when we finally get the bugs worked out it'll be exactly right. While disappointed in Jayco, we are not unhappy we got it. It's our Home Away from Home. We just look forward to all these repairs being found and fixed so we will have the RV we thought we were buying.
It was new when we bought it and we are very disappointed with the quality control issues - we've been told by 3 different Camping Worlds that we have a two year warranty because Jayco uses them for Quality Control. We've had to make way too many trips to the Service Department to have repaired numerous items repaired. They even put the commode in very obviously crooked which was really odd - who does that? Some of the things? They only installed one side of the stove back splashes (and that was not put on level) and we had to have the other ordered and installed, four of our decals were messed up. When they pulled the decal off of the front driver side they found deeply pocked holes they had to repair before they could replace the decal. It looked like someone took an ice pick to it. There are two cracks under the front window by the drivers side, the pull out cabinet was hung crooked, a few cabinet doors were hung crooked and others are not level, there was a huge leak in front slide (we fixed that one), the microwave convection oven was hung crooked and the face is totally scratched up (like someone took a scouring pad to it). The finish was scratched off 1/3 of the kitchen counter, the mudflaps were gouged out and had to be replaced, the back AC went out and need a new circuit board within a week of purchase, the alignment is two clicks off and we have to take it in to have it adjusted, the glass shower doors slipped down out of the rubber holders (we had to repair ourselves because the Service Center said it couldn't be fixed) ... it just goes on and on and on. These are all things we found after the purchase while traveling through Utah, New Mexico and Arizona.
We just picked it up from the shop and had to take it back in one day later because the Radio Module went out on the way home. We have repaired many things ourselves because that's just want you do LOL, it makes your rig your own. There just seems to be an endless list of warranty repairs needed. As experience RV'ers e expected a few problems with a new machine but you would think Jayco would have a little more pride in putting out a quality product - especially with the money we paid for it.
All that aside, we LOVE our new Rig and when we finally get the bugs worked out it'll be exactly right. While disappointed in Jayco, we are not unhappy we got it. It's our Home Away from Home. We just look forward to all these repairs being found and fixed so we will have the RV we thought we were buying.
We've had a Winnebago, a Damon and a Bounder and love to travel.
