2018 Seneca 37 TS

Basil-JAY

Advanced Member
Joined
Sep 13, 2017
Messages
56
Location
Fort Nelson
This is an email I sent to Jayco and the reply I received. Any input from other owners is appreciated.
Hi,
We have a 2018 Seneca 37 TS. We have had this unit in for warranty work and are very disappointed with the workman ship on this unit from the factory. We traded our 2008 Seneca Triple Slide on this unit and there is no comparison in the quality of workman ship. The 2018 is falling apart! We had two bumps in the floor repaired that were cause by bolts not in the proper place. We have put 3000 kms on the unit since the warranty repairs and now we have another bump in the floor. We purchased both of our units from Sicard RV in Ontario who are awesome but we live in Fort Nelson, BC 4500 kms. away. We had the unit in at Travel Land RV in Airdrie, AB and they were very good with our unit and the only dealer that could fit us in even with a four month notice. We tried to get it in to Happy Trails in Grande Prairie, AB which is 600 kms away but our closes Jayco dealer and when I called with a warrant issue they told us the earliest they could get us in was a four month wait. We have taken ou r old unit to them for work on a cash account and they fit us in the following week. Again they are 1100 kms away, to far to be running in to have items repaired. The floor is not the only issue there are outside panels that rattle in the wind going down the road, whistling at highway speeds, window valences falling apart, inside wall paneling falling off molding falling or has already fallen off. The cameras don't work automatically you have to manually select cameras on the GPS unit that you can't shut off btw. So overall we are not very happy about our purchase. So my concern is what do we do from here on now?

Jayco's Reply
Basil,
I would like to apologize for the issues you are have with your coach. It would be my advice to find a dealer that will address all of your concerns. After they make all the repairs to do a walk through to make sure all repairs would make before you leave the dealer. As for the distance between dealerships that is something that should be taken into consideration before buying a coach, but I do understand not wanting to make repeated trips as well. I think double checking the work before you leave the dealership will prevent added trips. Thank you and have a good day.


Jon Haines
Customer Service Specialist
Phone: 800-517-9137
Fax: (574)8256091
Email:motorizedservice@jayco.com
903 S. Main St. Middlebury IN 46540

My Reply To Jon


Hi Jon,
Thanks for getting back to me, but I think maybe I wasn’t clear. There was nothing wrong with the workman ship at the dealer, Travel Land RV done the repairs to our satisfaction, the problems I listed sir are new issues just that they are the same as the ones that we had fixed. The problem is with Jayco Factory Workman Ship not the dealers.
As I read your email sir I can see the factory problem is wide spread! Sir I am not a two year old I know the importance of checking over a job before I leave! We purchased the Seneca because we were happy with our old unit and were being loyal to the Jayco Brand! We purchased from Sicard’s for a couple of reasons, stock, they had the only TS in Canada at the time, we had purchased from them before and are very happy with the service, and pricing for our trade in unit. As for taking in to consideration the distance to the nearest dealer sir then maybe Jayco should put in their advertising not to purchase a Jayco if you’re not close to a dealer for the many repairs you are going to require as your product falls apart on a regular bases.
Just to clarify my complaint is against Jayco and its factory workman ship not the dealers I have dealt with!
Regards
Basil







 
Unfortunately your experience is likely the norm rather than the exception. Sorry to hear of another example. Jayco pushes quality issues down to the dealer once the dealer accepts the unit into their inventory. If you have chassis issues during your first two years at least you can rely on expert support from any Freightliner facility. You've read this before: never buy a new unit unless it's an extraordinary deal that you simply can't pass up. The next owner of your rig will benefit from your pains to get it all right. In the meantime, try to enjoy what you have and work with your dealer to get it right within your warranty period.

For technical issues, see this thread https://www.jaycoowners.com/forums/f18/jayco-has-implemented-technical-support-call-center-60383.html
 
Last edited:
I have a 2017 Seneca and after a 1500 mile trip, we started noticing humps in the linoleum flooring at about 6 locations throughout the coach.
I cut the linoleum out and notice the sub-flooring screws were backing out.
I contacted Jayco and they came to my home and picked up the Seneca and took it back to the factory to replace the entire flooring. They told me to make a list of everything I could find wrong and that they would also take care of those issues as well. Boy, did I have a list of things that were wrong and things I did not like.
Jayco did an outstanding job with things on the list and other things they noticed as well. The customer service was also awesome and kept me up to date on the progress.
It was like getting a new coach when they returned it to me.
Maybe I was the lucky one for a change.
 

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