Yes, Jayco will void our warranty if we were to add the Jay-Port Blackstone Grill mount accessory!!
Here's what happened.
So, I have been working with my local dealer (Campers Inn, Leesburg, FL) over the last two weeks on purchasing the Jay-Port Blackstone Grill mount accessory for our 2021 Jayco HT 280BHOK, which was not an option when we purchased the unit. The dealer has gone beyond my expectations to get us these parts, but Jayco has really made things very difficult to acquire such accessory. They will not provide part numbers to the dealer, only because our unit did not include the Jayport Blackstone accessory as an installed factory option. After talking to my dealer, they recommended I reached out to Jayco directly and see if Jayco would provide the part number/s for the grill mount. Well, I can tell you as I was expecting, the parts representative who assisted me over the phone was VERY RUDE, which is something I have experienced several times with Jayco. They really lack customer service, and that is a SHAME!
In conclusion, I find it hard to believe we are unable to add an accessory to our unit and if we did, it would void the warranty.
SHAME on Jayco for the lack of customer service and not going the extra mile for the customer.
With the experience I've had in my first 12 months of Jayco ownership, I will never purchase a Jayco product again.
Sorry you had a bad customer service experience with Jayco. I’ve contacted Jayco no less than a dozen times in the past year and have experienced nothing but courteous and helpful individuals.
Sounds petty on their warranty policy but if you are aware of just some of the many different ways you can void your warranty it may not be as big a surprise. For example if you haven’t “properly maintained” your seals and you have a leak guess what- no warranty. That’s not just Jayco it’s the entire industry.