Blue Compass

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detnight

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This is a copy of what was sent to Blue Compass and Jayco.
We bought a 2025 Jayco Melborne Prestige 24lp. We signed the papers on Friday May 2nd. They keep the RV till May 9th. All they did in that time was apply the paint protection. I asked about the windshield washer being low. Oh that is part of the Mercedes sprinter and they don't mess with that. A check engine light came on the way home. After getting home we discovered the headlights do not work. We were allowed to drive off the lot with no headlights. We keep the RV at home to check all the systems. The stadium sitting would not recline. I said something about the seating the first time they opened the door to show use the RV. They have now had the RV since May19. Now they are telling me they are still waiting on Jayco to approve the repairs. And the check engine light, they said I need to come get the RV and take to Mercedes to get it repaired. I have bragged about BLUE Compass since we first talked to the salesman. Not anymore. I will not recommend anyone using Blue Compass. We have called and are thinking of getting our money back. This is our second and maybe last Jayco. This is our 4th RV and second Jayco. Blue Compass is telling us they are waiting on Jayco to approve the work. We were planning on leaving next week for the summer. But it will be several more weeks. This is completely unnecessary. All this should have done before we picked it up. NO HEADLIGHTS, what would happen if we got out of town and had NO HEADLIGHTS.
 
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detnight said:
This is a copy of what was sent to Blue Compass and Jayco.
We bought a 2025 Jayco Melborne Prestige 24lp. We signed the papers on Friday May 2nd. They keep the RV till May 9th. All they did in that time was apply the paint protection. I asked about the windshield washer being low. Oh that is part of the Mercedes sprinter and they don't mess with that. A check engine light came on the way home. After getting home we discovered the headlights do not work. We were allowed to drive off the lot with no headlights. We keep the RV at home to check all the systems. The stadium sitting would not recline. I said something about the seating the first time they opened the door to show use the RV. They have now had the RV since May19. Now they are telling me they are still waiting on Jayco to approve the repairs. And the check engine light, they said I need to come get the RV and take to Mercedes to get it repaired. I have bragged about BLUE Compass since we first talked to the salesman. Not anymore. I will not recommend anyone using Blue Compass. We have called and are thinking of getting our money back. This is our second and maybe last Jayco. This is our 4th RV and second Jayco. Blue Compass is telling us they are waiting on Jayco to approve the work. We were planning on leaving next week for the summer. But it will be several more weeks. This is completely unnecessary. All this should have done before we picked it up. NO HEADLIGHTS, what would happen if we got out of town and had NO HEADLIGHTS.
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Why the strike-through?????
 
I don't mean to sound harsh. But you should have never taken it off the lot. Getting your money back is in most cases a pipe dream for a lot of people, once the paper work is done for delivery and removed from the lot.

Your perceived warranty issues and getting repairs done under warranty is a very slow process, unless the dealer steps up to the plate and goes the extra mile to correct your problems on their own. Big rv corporations are not really known to address warranty issues on their own.

For sure its frustrating. There are a lot of other new rv owners that has lost their camping seasons waiting on warranty claims to be approved. This is pretty much the entire industry of sticks and staple rvs..
 
Jayhawk 29 said:
I don't mean to sound harsh. But you should have never taken it off the lot. Getting your money back is in most cases a pipe dream for a lot of people, once the paper work is done for delivery and removed from the lot.

Your perceived warranty issues and getting repairs done under warranty is a very slow process, unless the dealer steps up to the plate and goes the extra mile to correct your problems on their own. Big rv corporations are not really known to address warranty issues on their own.

For sure its frustrating. There are a lot of other new rv owners that has lost their camping seasons waiting on warranty claims to be approved. This is pretty much the entire industry of sticks and staple rvs..
Click to expand...
Lesson learned. Blue Compass is picking up and taking care of the problems. Jayco is also helping with the problem.
 
detnight said:
Lesson learned. Blue Compass is picking up and taking care of the problems. Jayco is also helping with the problem.
Click to expand...

Sounds like this is a really good outcome! Sounds like Blue Compass is stepping up and fixing the problem(s) as well as they can. Lots of their competitors would throw their hands up and say "Oh well, too bad".

Sure, lots of problems should have been caught before it left the lot, but you should have caught several during your PDI as well. Sounds like mistakes were made all around.

FWIW, I'm dealing with a BC service department right now, and while their labor rate is a bit high, it's been an absolute delight so far. Of course, I'm WELL out of warranty on everything so I'm out of pocket (which often makes a difference), and I'm only dealing with them because I don't have the time to do it myself. But still, my SA has been absolutely fantastic.
 
My dealings with BC have been surprisingly pleasant. I had some work done prior to pick up that was executed correctly. I've had my class C in once for a few items under Warranty. I have only dealt with the BC in Bowling Green Ky.
 
The RV was taken back to Blue Compass. Blue Compass did not send in all of the Warranty work for approval until Yesterday. They had the RV for a week after the papers were signed (May 2). NOTHING DONE. I hope this is not a companywide problem.
 
So, it sounds like the only thing on Jayco/Blue Compass plate is the power recline on the stadium seating?

Unfortunately sometimes, you have to be your own advocate and follow up with Jayco and your dealership to make sure they're communicating properly. It sucks, but it seems to be the way, and really has been for a while. And unfortunately, you didn't buy a complete RV from Jayco or Blue Compass; you bought a chassis from Mercedes, chassis modification from Morryde, appliances from Dometic/Furion/Lippert, and some wood/staples/screws/shoddy wiring from Jayco.

No RV dealership will touch anything on the chassis, the chassis and its components are warranted by Mercedes (thankfully, really). In my experience (Ford chassis), I have depended on Ford twice for chassis warranty work, and it has been pleasant. Ford roadside assistance even paid to have my motorhome towed to an appropriate dealership. The tech at that dealership was able to get in touch with Ford Tech Support and solve the issue very quickly. No way would I want BC or CW or any other RV dealership touching the chassis anyway. Most of them can't even get the house items repaired properly...

Personally, what I might do if I were you is contact Mercedes and find out about getting those items fixed by Mercedes. I would probably forget about the power reclining seats for now, just to avoid a delayed start to my trip. Since BC is a nationwide organization, maybe you can have one of their dealerships closer to your destination take a look?

Honestly on the stadium seating, I'm the kinda guy that would try to troubleshoot/fix something like that myself, in spite of any warranty. It ain't right, but that's how I am...
 
I've had good luck with the Blue Compass dealer I bought mine from. I had a couple problems and they had me bring it right it to get it taken care of. I even had the service manager call me on a Sunday, on his day off, to make sure that I was bringing the rig in for a repair the next morning. Compared to that other place that likes to fly oversized flags, I'll take Blue Compass any day of the week. Not servicing the chassis is pretty standard from what I've seen with RV dealers. They'll handle the coach and it's up to the vehicle manufacturer (Mercedes, Ford, Chevy, Ram) to deal with any chassis related issues.
 
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detnight said:
This is a copy of what was sent to Blue Compass and Jayco.
We bought a 2025 Jayco Melborne Prestige 24lp. We signed the papers on Friday May 2nd. They keep the RV till May 9th. All they did in that time was apply the paint protection. I asked about the windshield washer being low. Oh that is part of the Mercedes sprinter and they don't mess with that. A check engine light came on the way home. After getting home we discovered the headlights do not work. We were allowed to drive off the lot with no headlights. We keep the RV at home to check all the systems. The stadium sitting would not recline. I said something about the seating the first time they opened the door to show use the RV. They have now had the RV since May19. Now they are telling me they are still waiting on Jayco to approve the repairs. And the check engine light, they said I need to come get the RV and take to Mercedes to get it repaired. I have bragged about BLUE Compass since we first talked to the salesman. Not anymore. I will not recommend anyone using Blue Compass. We have called and are thinking of getting our money back. This is our second and maybe last Jayco. This is our 4th RV and second Jayco. Blue Compass is telling us they are waiting on Jayco to approve the work. We were planning on leaving next week for the summer. But it will be several more weeks. This is completely unnecessary. All this should have done before we picked it up. NO HEADLIGHTS, what would happen if we got out of town and had NO HEAD
Click to expand...
I've posted this thought before, but I think it's worth repeating: Most motorhomes come with substantial delivery miles, as most are manufactured in the middle of the country (Indiana, predominately). It would be a simple matter for the delivery driver to be charged with using every system on board and completing a checklist of same -- what works, and what doesn't. This "punch-list" would be presented to the dealer on delivery. Each item on the punch-list would be considered pre-approved warranty work, so the dealer could address the issues before the rig even got to the lot without having to wait for approval from the factory. The factory would not pass title until the work was complete. Seems like a no-brainer to me.
 
The old adage of "Don't ask someone do do something you wouldn't do yourself" applies here. If I'm the driver and "they" tell me I have to qualify the RV, I'm going to tell them to find someone else. Realistically, we can't assume the driver knows anything about an RV - or everything about all of them.

And if I'm the consumer, I don't want the dealer telling me "The driver said it worked fine when he tried it".
 
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I also have had good luck with the Blue Compass we bought our 2022 from. It was RV One back then. I'm pretty sure it's not the name on the dealership that matters, it's the people who run it.
 
detnight said:
This is a copy of what was sent to Blue Compass and Jayco.
We bought a 2025 Jayco Melborne Prestige 24lp. We signed the papers on Friday May 2nd. They keep the RV till May 9th. All they did in that time was apply the paint protection. I asked about the windshield washer being low. Oh that is part of the Mercedes sprinter and they don't mess with that. A check engine light came on the way home. After getting home we discovered the headlights do not work. We were allowed to drive off the lot with no headlights. We keep the RV at home to check all the systems. The stadium sitting would not recline. I said something about the seating the first time they opened the door to show use the RV. They have now had the RV since May19. Now they are telling me they are still waiting on Jayco to approve the repairs. And the check engine light, they said I need to come get the RV and take to Mercedes to get it repaired. I have bragged about BLUE Compass since we first talked to the salesman. Not anymore. I will not recommend anyone using Blue Compass. We have called and are thinking of getting our money back. This is our second and maybe last Jayco. This is our 4th RV and second Jayco. Blue Compass is telling us they are waiting on Jayco to approve the work. We were planning on leaving next week for the summer. But it will be several more weeks. This is completely unnecessary. All this should have done before we picked it up. NO HEADLIGHTS, what would happen if we got out of town and had NO HEADLIGHTS.
Click to expand...
Blue Compass is definitely not on their "A Game". I purchased a 45' 5th Wheel at their Ft Myers location and purchased the tire protection according to their contract in writing that was never sent to the warranty company. That's $1,000 that they didn't send that was charged to me. After many phone calls, because I live in NC, I have been told it is something that I have to correct. Buyer beware, because they are charging you for items and keeping the money. This is fraud in my book!
 
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