How stupid is this

Rocksride!

Senior Member
Joined
Sep 1, 2015
Posts
2,297
Location
Mexico Beach
I made a post several months ago about my slide topper being jammed. I finally got it to my selling dealer ( 4 hours away). They were to remove it and do a warranty claim. Several days later I got to pick it up. Yes the idiots removed my main awning and not the slide topper. Since it was late on a Saturday they did not have workers to reinstall. So my entire awning in one piece ( arms still connected to roller tube) are sitting somewhere at the dealer. My unit is at home waiting on slide topper and other warranty items to come in. I told them the awning was perfect not a mark on it and worked perfectly. No wobbly arms or bent tube. I cannot possibly see how it cannot now have a bent arm or roller. They removed it in one piece like it was a throw away and was sitting on the shop floor. And yes we had a pleasant conversation about this. In no uncertain way I told them when it gets put back on it better not have a wobble or scratch on it or a new one is going on. Here is the sad part. The tech told me he was told to remove the awning. He checked the operation and told the service advisor he ran it 5 times and it worked perfectly. She than told him, I told you to remove it the owner wants it removed. The service write up even says Do Not Open Slide, topper jammed and will not unroll. What next!!
 
It's as stupid as it gets, but it doesn't surprise me. I've said in other posts my expectations of the whole industry are so low I don't expect anything to be built or repaired right. If it is right the first time around it's a big bonus - and it should be the norm.

Maybe try a mobile tech. The expense is sometimes worth not having the frustration - even for warranty work.
 
The problem is a total communication failure. People have lost communication savvy. They ask questions that there is no way to answer because they are so vague, you cannot know what is being asked. So, the ticket was written correctly, the service writer told the Tech Awning. The Tech reported he could not find anything wrong, the service writer said take it off. So, We have a failure to communicate!
I would not have taken it home, and would have told them it must be back on with pictures by Monday night.
 
The problem is a total communication failure. People have lost communication savvy. They ask questions that there is no way to answer because they are so vague, you cannot know what is being asked. So, the ticket was written correctly, the service writer told the Tech Awning. The Tech reported he could not find anything wrong, the service writer said take it off. So, We have a failure to communicate!
I would not have taken it home, and would have told them it must be back on with pictures by Monday night.
Had to be somewhere starting on Sunday. That is why I left and took MH back home 4 hours away.
 
Kind of reminds me when I went in for knee surgery, in the 80s, I took a sharpie to the good knee and wrote "other one".
 

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