Rocksride!
Senior Member
I made a post several months ago about my slide topper being jammed. I finally got it to my selling dealer ( 4 hours away). They were to remove it and do a warranty claim. Several days later I got to pick it up. Yes the idiots removed my main awning and not the slide topper. Since it was late on a Saturday they did not have workers to reinstall. So my entire awning in one piece ( arms still connected to roller tube) are sitting somewhere at the dealer. My unit is at home waiting on slide topper and other warranty items to come in. I told them the awning was perfect not a mark on it and worked perfectly. No wobbly arms or bent tube. I cannot possibly see how it cannot now have a bent arm or roller. They removed it in one piece like it was a throw away and was sitting on the shop floor. And yes we had a pleasant conversation about this. In no uncertain way I told them when it gets put back on it better not have a wobble or scratch on it or a new one is going on. Here is the sad part. The tech told me he was told to remove the awning. He checked the operation and told the service advisor he ran it 5 times and it worked perfectly. She than told him, I told you to remove it the owner wants it removed. The service write up even says Do Not Open Slide, topper jammed and will not unroll. What next!!
