howie70
Senior Member
Lemon law or something close?
I am wondering if I have a case. Virginia lemon law doesn’t cover travel trailers, however there is a federal lemon law that does.
I purchased my X19H in May of last year. Due to several leaking incidents, it was returned to a different Jayco dealer in October. They determined the canvas needed replaced.
The first canvas came in and when I went to pick up the camper I noticed it was torn. They said they would order another canvas.
End of this past March the 2nd canvas was delivered. It too was torn. However, no one called to inform me. I have had to make every follow up call regarding this. The “gentleman” ( I use that term loosely) didn’t have much information on my camper or when the next canvas may be in. He became very rude when I pressed for just an approximate date. I called back the next day to speak with the service guy I had been dealing with. Left a message. No return call.
Called back today. A 3rd canvas is on order and scheduled for delivery 4/28. He is hoping to have my camper to me by the end of May. He said Jayco has changed manufactures of the canvas and this will be coming from the new manufacture.
So out of the 11 months I have owned this camper, it has been on a dealers lot for repairs 6 of them. With the new date being given to me, that most likely will be 7 out of 12 months. (all the while I’m still making payments) We have missed numerous trips that we would normally take and looks like some more to be missed on the horizon. I contacted Jayco Friday, but have yet to hear back from them. I know at leats one person on here touched on their story of Jayco working with them on a replacement camper. I am not asking for something for nothing, but I think I have a legitimate case to at least ask Jayco.
Any thoughts?
I am wondering if I have a case. Virginia lemon law doesn’t cover travel trailers, however there is a federal lemon law that does.
I purchased my X19H in May of last year. Due to several leaking incidents, it was returned to a different Jayco dealer in October. They determined the canvas needed replaced.
The first canvas came in and when I went to pick up the camper I noticed it was torn. They said they would order another canvas.
End of this past March the 2nd canvas was delivered. It too was torn. However, no one called to inform me. I have had to make every follow up call regarding this. The “gentleman” ( I use that term loosely) didn’t have much information on my camper or when the next canvas may be in. He became very rude when I pressed for just an approximate date. I called back the next day to speak with the service guy I had been dealing with. Left a message. No return call.
Called back today. A 3rd canvas is on order and scheduled for delivery 4/28. He is hoping to have my camper to me by the end of May. He said Jayco has changed manufactures of the canvas and this will be coming from the new manufacture.
So out of the 11 months I have owned this camper, it has been on a dealers lot for repairs 6 of them. With the new date being given to me, that most likely will be 7 out of 12 months. (all the while I’m still making payments) We have missed numerous trips that we would normally take and looks like some more to be missed on the horizon. I contacted Jayco Friday, but have yet to hear back from them. I know at leats one person on here touched on their story of Jayco working with them on a replacement camper. I am not asking for something for nothing, but I think I have a legitimate case to at least ask Jayco.
Any thoughts?
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