Hopefully, you’ve resolved your issue by now, but if it happens to somebody else, I’d like to add a little more info. First question is was the motor running back there just behind the back tires. I’m sure you’ve heard it as it’s very loud. The procedure I’m describing assumes the hydraulic electric motor is not turning and you use a drill to turn the motor manually. Plenty of YouTube videos on how to retract them manually. The first thing I would do though is call equalizer systems at 1-800-846-9659. If during normal hours, you will get a technician on the phone and they will be very helpful.