Our '21 Pinnacle had a similar issue on our second outing. It had been retracted for a few weeks. When we arrived at Myrtle beach, it would not extend or make any noise at all. the second awning was fine. Called the dealer and he had me check fuses, including one behind the panel in the pass-through storage. Finally got tired of messing with it, unhappy as it was a brand-new camper. My wife looked through the KOA booklet they gave us when checking in, and in great big letters was an ad for the "awning man". They were there in 10 minutes, and within a few more with a ladder he found it had come unconnected from the plug. He blamed it on Jayco, said they had not allowed enough cable slack to the plug. The moral of the story was $280. $125, I think, was for the house call, and the rest for however little time they spent there. Dealer was 350+ miles way, so we had our awning back. He had me run it in and out a few times from the wall panel and the App.