Purchased a 2021 Seismic 4113. Ordered it prior to the virus.
As usual, there is a list of things that needed repair from assembly. Upon contacting my dealer, there was no problem with the repairs needed. He informed me that due to the virus, parts were going to be the biggest struggle. He was right, a few things came in and those repairs were completed but the other page and a half of issues were just going to have to wait for parts.
In the midst of this waiting, I had to move out of state. I found a local dealership and talked with them about the situation. I contacted my original dealership and the three of us got it all worked out. The few parts that had come in, as well as paperwork they had, were all going to be shipped to my new dealership. The new dealership and I were in contact with Jayco customer support and all was a go!! An appointment was made to repair everything on the list, as well as a few other things that the service manager found that he didn’t like. The appointment was in the month prior to the three year warranty expiring. WHEW! Made it just in time.
I arrive for my appointment, dropped my rig where they had told me to put it and went inside to let them know it’s here. There was a new service manager and I noticed a new dealership name. I didn’t give it a second thought. Went to the counter and was told they had NO record of me, my fifth wheel or an appointment scheduled. I have located the ex-service manager and yes he does remember my file and making an appointment to get it all done before my warranty expired.
After weeks of digging, the DEALERSHIP finally did find my file but none of the parts were ordered. They said that they could reorder the parts and schedule a new appointment but none of it would be under warranty. I went up every rung of the ladder up to the “area President” who basically stated that all of this work should have been completed by the original dealership no matter that it was states away. He stated that due to that fact they shouldn’t have been involved in any of this situation. During my climb up the ladder, my file was lost and found numerous times with different parts of the file “found” or “lost”. The situation is just Blue, no matter which direction I look using my Compass … if you know what I mean. I really like living in Columbia City, Indiana.
JAYCO wouldn’t do anything about it as “dealerships are independent entities that have nothing to do with Jayco.” I could bring it back to “the factory” for the repairs but it won’t be looked at for at least 6-8 months AND, you guessed it, I would have to pay for all of the repairs myself as the warranty has expired.
I am very bewildered by the entire situation. This is a condensed version of this situation. The year and a half of the world being shut down was not taken into consideration. Basically sorry your time is up.
Six figures into the rig of my dreams and completely left hanging.
As usual, there is a list of things that needed repair from assembly. Upon contacting my dealer, there was no problem with the repairs needed. He informed me that due to the virus, parts were going to be the biggest struggle. He was right, a few things came in and those repairs were completed but the other page and a half of issues were just going to have to wait for parts.
In the midst of this waiting, I had to move out of state. I found a local dealership and talked with them about the situation. I contacted my original dealership and the three of us got it all worked out. The few parts that had come in, as well as paperwork they had, were all going to be shipped to my new dealership. The new dealership and I were in contact with Jayco customer support and all was a go!! An appointment was made to repair everything on the list, as well as a few other things that the service manager found that he didn’t like. The appointment was in the month prior to the three year warranty expiring. WHEW! Made it just in time.
I arrive for my appointment, dropped my rig where they had told me to put it and went inside to let them know it’s here. There was a new service manager and I noticed a new dealership name. I didn’t give it a second thought. Went to the counter and was told they had NO record of me, my fifth wheel or an appointment scheduled. I have located the ex-service manager and yes he does remember my file and making an appointment to get it all done before my warranty expired.
After weeks of digging, the DEALERSHIP finally did find my file but none of the parts were ordered. They said that they could reorder the parts and schedule a new appointment but none of it would be under warranty. I went up every rung of the ladder up to the “area President” who basically stated that all of this work should have been completed by the original dealership no matter that it was states away. He stated that due to that fact they shouldn’t have been involved in any of this situation. During my climb up the ladder, my file was lost and found numerous times with different parts of the file “found” or “lost”. The situation is just Blue, no matter which direction I look using my Compass … if you know what I mean. I really like living in Columbia City, Indiana.
JAYCO wouldn’t do anything about it as “dealerships are independent entities that have nothing to do with Jayco.” I could bring it back to “the factory” for the repairs but it won’t be looked at for at least 6-8 months AND, you guessed it, I would have to pay for all of the repairs myself as the warranty has expired.
I am very bewildered by the entire situation. This is a condensed version of this situation. The year and a half of the world being shut down was not taken into consideration. Basically sorry your time is up.
Six figures into the rig of my dreams and completely left hanging.
