New to Jayco and extremely disappointed. Bought my Jayco Flight Baja trailer July 31, 2024. First night out, refrigerator did not work. Turned out to be an electrical issue (connectors on wires behind panel were too small to prevent a consistent circuit). Took Camping World Tucson two service calls to fix the problem. (They fixed the refrigerator but nothing else worked). I live 40 miles from the dealer so multiple trips is a major inconvenience. In addition, the cabinetry under the refrigerator was poorly manufactured leading to the drawer to break. This was also covered, fortunately, under warranty.
Took the trailer out again for New Year's Eve and, this time the water pump blew out my panel (faulty part on the pump) so we had no running water inside the trailer. Luckily, I had purchased a handful of fuses, so we still had lights. In addition, the heater caused the smoke detector to go off because (we find out later) the "coating" wasn't "burned-off" which caused a toxic odor. Needless to say it was a chilly night at 7500 ft (temperature bottomed out at 40 degrees inside the camper). I would have been warmer and more comfortable in my tent. To my surprise, Camping World was open on New Year's Day and I was able to speak with a service tech to schedule an appointment (30 days later) for my problems to be diagnosed and repaired. Less than a week later, we had a major wind event that tore the back of my roof away from the molding. Since the camper was outside but under a carport, I did not experience any water damage but the material continued to flap up and down as I waited for my appointment. Took the camper to Camping World for my scheduled appointment and discovered that not only was the exterior portion of the roof damaged, the interior ceiling partially collapsed in the bathroom. After a week at Camping World, I had to call to find out what the diagnosis was for all of my issues. The service manager indicated that since there were scratches across the molding that I must have run into something (they called it a collision) or I had it parked by a tree that constantly rubbed the roof (no trees on my property) which tore material.
I am totally blown away by my experience thus far. While everyone is being polite and sympathetic to situation (Camping World and Jayco customer service), the roof has become an insurance issue (since I am being quoted a figure between $8,000 and $10,000 for the exterior and interior repairs). My question to Jayco owners is twofold. First, has anyone had a problem with a roof being tore away from the molding and, second, any recommendation on who I could speak with up the chain at Jayco?
Took the trailer out again for New Year's Eve and, this time the water pump blew out my panel (faulty part on the pump) so we had no running water inside the trailer. Luckily, I had purchased a handful of fuses, so we still had lights. In addition, the heater caused the smoke detector to go off because (we find out later) the "coating" wasn't "burned-off" which caused a toxic odor. Needless to say it was a chilly night at 7500 ft (temperature bottomed out at 40 degrees inside the camper). I would have been warmer and more comfortable in my tent. To my surprise, Camping World was open on New Year's Day and I was able to speak with a service tech to schedule an appointment (30 days later) for my problems to be diagnosed and repaired. Less than a week later, we had a major wind event that tore the back of my roof away from the molding. Since the camper was outside but under a carport, I did not experience any water damage but the material continued to flap up and down as I waited for my appointment. Took the camper to Camping World for my scheduled appointment and discovered that not only was the exterior portion of the roof damaged, the interior ceiling partially collapsed in the bathroom. After a week at Camping World, I had to call to find out what the diagnosis was for all of my issues. The service manager indicated that since there were scratches across the molding that I must have run into something (they called it a collision) or I had it parked by a tree that constantly rubbed the roof (no trees on my property) which tore material.
I am totally blown away by my experience thus far. While everyone is being polite and sympathetic to situation (Camping World and Jayco customer service), the roof has become an insurance issue (since I am being quoted a figure between $8,000 and $10,000 for the exterior and interior repairs). My question to Jayco owners is twofold. First, has anyone had a problem with a roof being tore away from the molding and, second, any recommendation on who I could speak with up the chain at Jayco?
