Tip out Crash or Crush

[RayO44]

We have the 2022 Jayco Jay Flight 183RB. We bought it the fall of that year so we have had two full summers with it. Love it for just the two of us however we are finding it is slowly falling apart already.
Warrenty work has been done on the Radio, a pot light and awning. The door still has issues closing from the inside, alwasy have to slam it shut. The dead bolt part of the lock was out of alinement I fixed that myself by cutting the door jam hole longer.

Anyway on our last camping adventure before putting it away for the winter last weekend, my wife was sending the tip out into position. Heard a big wood cracking sound and stopped. Pulled it in a bit then back out. Again hearing a big wood cracking sound she stopped again thinking something major is happening to the tip out.
Nothing looked out of place inside and out however after futher investigation we found that under the floor three pieces of wood had disloged and broke apart. We had to break them down further to get them out of the small hole at the side of the tip out when it is in. It looked like some kind of cosmedic cover for the wheel well. A very poorly built cover I must say.

So these are my questions to all that are intrested in my issue.

Is there any significance to this cover?
Is it just cosmedic or does it play a important role covering up the wheel well under the floor of the table?
Would it make any diffrence if I don't rebuild the cover and put it back. It looks like it will be pretty hard to get at to fix. I will be fixing it myself because the dealer is to far to get to.

Thanks for checking in.

 

[Tadsher]

That "cover" is the wheel well for the trailer tires and it's needed. It keeps water and dirt from the tires from getting into the camper. Removing it you will have open tires inside the camper.

 

[JudyK-JAY22rb]

That "cover" is the wheel well for the trailer tires and it's needed. It keeps water and dirt from the tires from getting into the camper. Removing it you will have open tires inside the camper.

No, it doesn't seem like he wants to remove the actual black rounded wheel well. Looks like there was a wooden box/frame around it. I'm guessing whatever that frame was, now that it most of it is gone, it won't make much of a difference? Not sure what it was for, except maybe to secure the cut edges of the vinyl flooring, around the wheel well.

 

[Tadsher]

No, it doesn't seem like he wants to remove the actual black rounded wheel well. Looks like there was a wooden box/frame around it. I'm guessing whatever that frame was, now that it most of it is gone, it won't make much of a difference? Not sure what it was for, except maybe to secure the cut edges of the vinyl flooring, around the wheel well.

 

[OnTheGo]

Those boards might be used to hold the wheelwell in place. It's unlikely they would be cosmetic in that area. (Loose and missed fasteners are common.)

As stated above, if they are there to secure flooring it's not a big issue. I would contact Jayco CS and see if they will provide any insight.

Did the cracking sound stop after the boards were removed? If loose boards were the problem, the tip out should move unobstructed after their removal.

Why were the boards loose? If they worked loose or weren't fastened properly to begin with, replacing them solves the problem. If they were loosened by contact with something that isn't supposed to happen, that needs to be corrected.

 

[RayO44]

The cracking sound must have come from the wooden cover because there is damage to the plywood and it got jamed after it worked loose when we tried to put the tip out in place. The three piece cover was not built very well held together by very small staples.
The Wheel well is still covered and sealed pretty tight both inside and out. That is why I was wondering if it is just cosmedic so you don't see the wheel shape or let dirt in.

 

[Herewego247]

Does not appear to have any structural value More like a Garnish - ( cover) the wheel covers need to stay on as stated ..

 

[JudyK-JAY22rb]

The cracking sound must have come from the wooden cover because there is damage to the plywood and it got jamed after it worked loose when we tried to put the tip out in place. The three piece cover was not built very well held together by very small staples.
The Wheel well is still covered and sealed pretty tight both inside and out. That is why I was wondering if it is just cosmedic so you don't see the wheel shape or let dirt in.

Go under and spray the crap outta the edges with some flex seal.

 

[RayO44]

Ya that sounds like a better idea than trying to fix and repace the poorly built cover.

 

[Jaykol]

Shocked that Jayco would add a cosmetic cover over the wheelwell in this area, it must reinforce it or something. It all looks clean though, the area must be sealed okay. Does the wheelwell feel like it would be stable on the road without this? (flap around or survive a rock or something?)

 

[Jmkinsella54]

You should send your photos to Jayco for their disposition. Before sending, find a local RV repair shop and send their info to Jayco with your request. Jayco can authorize any shop to perform repairs. It does not have to be a dealer, and certainly does not have to be the dealer you purchased your unit from.

 

[CBCOCRBO]

SAD. Just one more example of the poor quality of the products coming from the Jayco factory. We had a number of quality control issues with our 29RKS. We just recently traded it in for a for a new 2025 Grand Design 315RLTS Reflection. Heres hoping for better quality.

 

[Jayhawk 29]

You should send your photos to Jayco for their disposition. Before sending, find a local RV repair shop and send their info to Jayco with your request. Jayco can authorize any shop to perform repairs. It does not have to be a dealer, and certainly does not have to be the dealer you purchased your unit from.

Be forewarned, if you attempt to use an independent guy and wish Jayco to approve the work, they will send you six pages to give to the guy to fill out. And this is their policy. In many cases diagnostic times can vary big time for certain repairs. The fix may require an hour after numerous hours in some cases to find a problem.

Diagnostic time is wrapped into the flat rate for repairs and those request for diag/labor combined are reviewed on a case to case basis. We know that depending on the servicer and the environment some things are not as easily completed as they would be at a dealership in a controlled environment. The 6 to 8 weeks for payment is for the simple fact this is done by paper check and delivered to them by USPS. This is a general time frame due to the length of time it can take for mail to get from here to wherever the tech we are working with is located. I am still 100% willing to work with a non-authorized dealer, service center or mobile tech of your choosing. If you or that facility have any questions please don’t hesitate to reach out I will be happy to provide any necessary clarification.

 

[Skyline]

In a perfect world Jayco would send a repair person to you and do the repairs or you could go to the closest Jayco dealer. You would be a satisfied customer and your two year old trailer would be “GOOD”as new. Unfortunately this is the word of Jayco owners. The wooden box over the plastic wheel well liner is likely there to protect it from an object damaging the plastic liner and it possibly rubbing on or touching the tire.

 

[Jayhawk 29]

In a perfect world Jayco would send a repair person to you and do the repairs or you could go to the closest Jayco dealer. You would be a satisfied customer and your two year old trailer would be “GOOD”as new. Unfortunately this is the word of Jayco owners. The wooden box over the plastic wheel well liner is likely there to protect it from an object damaging the plastic liner and it possibly rubbing on or touching the tire.

In a previous life you could take your rv into a servicing dealer and would not have to wait and argue in many cases about getting defects corrected while being without your unit in many cases months at a time. The stories of dealers that actually want to give you good service having to fight and wait for their money, hoping to actually getting paid a decent rate just leaves a bad taste in both party's mouth. It seems to be the same across the board with rv warranty work.

In my case and being in a pretty remote area away from a servicing dealer, we do have a super independent person that operates a three man shop and have been in business for three decades doing mobile homes and rv work. But that was not good enough to satisfy the request to get them to look at my fridge, in particular.


But they do not have time to jump thru all the hoops thats presented to them and then wait a couple of months for who knows what amount that is provided to them.

Most independents are in the same situation and not interested when presented with so many obstacles before looking at an individual's unit.

 

[Skyline]

The manual locking feature on my hubs was stuck on my truck. I dropped it off at a Ford dealer 300 miles from where I bought it. My truck was ready two hours later, new hubs installed. I have never had to wait for an appointment. I would expect nothing less from any manufacturer. I’d buy another Ford. A warranty is only as good the company behind it.

 

[Arndog-JAY]

My guess would be that the wooden box over the wheel well might have been there as protection in the case of a tire blowing out. In a blow out, the tire shrapnel could break through the wheel well material and damage the slide out above. Just a guess, a call to Jayco CS could answer that question. There must be some reason it was there. Is there a box over the other side wheel well?

 

[JudyK-JAY22rb]

The manual locking feature on my hubs was stuck on my truck. I dropped it off at a Ford dealer 300 miles from where I bought it. My truck was ready two hours later, new hubs installed. I have never had to wait for an appointment. I would expect nothing less from any manufacturer. I’d buy another Ford. A warranty is only as good the company behind it.

Campers aren't automobiles. Camper dealers are not held to the same warranty process. Dealers aren't required to do warranty work like an auto dealer.

Anyone considering purchasing a Jayco (or one of many other brand campers) today, should reconsider their intent to purchase if this scenario is what you/they expec after purchase. The entire process will leave you angry when it doesn't work out the way you just explained.

Is it right? No. But, it is very clear that camper sales/dealers aren't car sales/dealers and they operate very differently. If that's what you expect, please don't buy a camper, because expectations of after sale warranty work will come with great aggravation and disappointment.

 

[Skyline]

I didn’t read the fine print.

 

[JudyK-JAY22rb]

I didn’t read the fine print.

You're about to embark on (at least) a 3 year road of frustration or you can understand how the entire industry works, and breathe. No one wants to argue with you. But, you seem eager to argue.

If their new camper is under warranty, yes, by all means bring it back to the dealer. It is at that point the lessons of new camper ownership will begin. What I am saying is: Jayco and the dealers are NOT like automobile franchise dealers...AKA: your favorite FORD dealer.

If that is what you believe, then you have been misled. The industry for one is not the same as the other.