Warranty denied

[Gregg157]

We purchased a 2022 Jayco SLX 8 212QB travel trailer in Oct of 2022. On our trip in March 2025 we were leaving the Outer Banks in North Carolina when I noticed the front left side wall bowing out while driving. When we got home I brought the trailer to the dealer and Jayco denied the warranty claim. They said the side panels are not structural and the trailer is out of warranty. Cost of repair will be over $3500. dollars. Jayco does not care about customer service. They were very rude on the phone. I will be selling my trailer and will NEVER buy another Jayco product or Thor Industries products. Disgusting customer service.

 

[Kevin Cooper]

Sounds like you had a roof leak. What caused the bow?

 

[Velz]

Did you leave a couple windows open and drive 100 mph?

 

[Jayhawk 29]

If you are investing your money for a proper repair, in my opinion if you are a serious rver and the camper was working for you, you may as well keep it and use it. If you decide to sell it, I hope that you will disclose the repair and the outlet that repaired it, which would be the fair way to the next owner, somewhat removing you from future ridicule, if something additional happens to it. Just price it accordingly with the disclosure or just use the money out of it . If you think that another brand or manufacturer will honor a perceived warranty that far down the road, you will probably be disappointed once again if you experience a similar issue.

 

[Gregg157]

Sounds like you had a roof leak. What caused the bow?

I won't know until the side panels get taken off.

 

[Gregg157]

Did you leave a couple windows open and drive 100 mph?

I'm really upset that this has happened to a 2-1/2 year old camper.

 

[Velz]

I'm really upset that this has happened to a 2-1/2 year old camper.

It wasn't intended to be wise ass, just an attempt to inject a little humor. (There really isn't much "structural" to these rigs, and there was a "smiley" attached.) But I can appreciate your frustration didn't appreciate my attempt. Sorry.

 

[Gregg157]

It wasn't intended to be wise ass, just an attempt to inject a little humor. (There really isn't much "structural" to these rigs, and there was a "smiley" attached.) But I can appreciate your frustration didn't appreciate my attempt. Sorry.

Thank you

 

[Gregg157]

If you are investing your money for a proper repair, in my opinion if you are a serious rver and the camper was working for you, you may as well keep it and use it. If you decide to sell it, I hope that you will disclose the repair and the outlet that repaired it, which would be the fair way to the next owner, somewhat removing you from future ridicule, if something additional happens to it. Just price it accordingly with the disclosure or just use the money out of it . If you think that another brand or manufacturer will honor a perceived warranty that far down the road, you will probably be disappointed once again if you experience a similar issue.

Thank you for your input that’s very good advice. I will take your advice and see what the dealer has to say after the repair.

 

[Gregg157]

If you are investing your money for a proper repair, in my opinion if you are a serious rver and the camper was working for you, you may as well keep it and use it. If you decide to sell it, I hope that you will disclose the repair and the outlet that repaired it, which would be the fair way to the next owner, somewhat removing you from future ridicule, if something additional happens to it. Just price it accordingly with the disclosure or just use the money out of it . If you think that another brand or manufacturer will honor a perceived warranty that far down the road, you will probably be disappointed once again if you experience a similar issue.

Thank you for your input that’s very good advice. I will take your advice and see what the dealer has to say after the repair.

Sounds like you had a roof leak. What caused the bow?

The aluminum panels are only stapled not screwed. Very poor manufacturing. So we requested the panels be screwed back in instead of stapled.

 

[Grumpy]

The aluminum panels are only stapled not screwed. Very poor manufacturing. So we requested the panels be screwed back in instead of stapled.

They (Jayco and most others) have been building them that way for decades. I haven't seen any with screws.

 

[Kevin Cooper]

That is some pretty expensive screws for $3500. Must be lots of labor.

 

[Gregg157]

They (Jayco and most others) have been building them that way for decades. I haven't seen any with screws.

That is some pretty expensive screws for $3500. Must be lots of labor.

The cost is mostly all labor.

 

[Gregg157]

Sounds like you had a roof leak. What caused the bow?

No water leak just the staples pulling out on the aluminum siding. Dealer sent a quote they have to replace 4 panels.

 

[Jayhawk 29]

No water leak just the staples pulling out on the aluminum siding. Dealer sent a quote they have to replace 4 panels.

There was an issue a while back with some of the aluminum siding TTs with slight bulging on similar sections on the road side area. The consensus was that the panels were cut too long and installed. So after a while the panels would work their way away from the studs but never did create a problem. I dealt with that on my 23RB. I guess with the roadside having a more continuous running panel there was more stress applied than the curbside where there were more lockers, windows and doors, breaking up the stress of working on shorter pieces when on the road.