 |
02-14-2019, 07:52 PM
|
#1
|
|
Senior Member
Join Date: Dec 2018
Location: Toronto
Posts: 136
|
Follow up to our broken new toy
We purchased and picked up our new shinny Greyhawk MV this past Monday. Well loading it up for our trip that same day we put our bedroom slide out once and it would not come back in.
Long story short, ok still long
After talking with service manager he said he would have tech come out tomorrow to fix it. Well we had a 2 day blizzard so no tech. He promised today for sure since weather had improved. Sure enough tech arrived relaced control panel, still won't override and reset, ran new cables to motor still won't work. service tech said it had to go back to shop (1 hour and bit away) and promised it would be fixed and back in my driveway by 6pm, this was 2pm.
Sure enough 6pm back working with new control panel, wires and motor.
We are impressed!!
On top of this I also contacted Jayco who called me 12 hours later and assured me since we were planning to drive to Florida if needed they would have their tech meet us at our location.
Relieved our new shinny toy is new again and hope we never need this type of service again but very impressed
|
|
|
|
02-14-2019, 07:58 PM
|
#2
|
|
Senior Member
Join Date: Dec 2014
Location: FL
Posts: 11,281
|
 Glad you are set and thanks for letting everyone know.
__________________
Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
SOLD:2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365+ '20
SOLD: 2006 Ford F350 PSD, 4WD, CC, LB, SRW, Camper pkg., 375,000mi
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
|
|
|
|
|
02-14-2019, 09:06 PM
|
#3
|
|
Senior Member
Join Date: Jun 2016
Location: Denver
Posts: 4,249
|
Wow - that's amazing service from that dealer!
Be sure and speak highly of them on Yelp, Google, etc!
__________________
2016 Greyhawk 31FK
|
|
|
|
|
02-14-2019, 09:47 PM
|
#4
|
|
Senior Member
Join Date: Oct 2017
Location: Belford
Posts: 298
|
You should post the dealers name here, there are always so many negative comments it’s nice to see some excellent customer sevice.
__________________
2015 23 RB
2014 F250 6.2L
|
|
|
|
|
02-15-2019, 05:38 AM
|
#5
|
|
Senior Member
Join Date: Dec 2018
Location: Toronto
Posts: 136
|
Our dealer is Owasco RV in Clarington Ontario, they defiantly provided excellent service and sales.
|
|
|
|
|
02-15-2019, 07:09 AM
|
#6
|
|
Senior Member
Join Date: Jan 2016
Location: Magnolia
Posts: 4,841
|
Great service from your dealer! We all need a dealer like that!
__________________
2016 North Point 377 RLBH, with a few mods, disc brakes, shocks, Sailun g rated tires, wet bolts
2014 Ford F350 Platinum sold
2017 Ford F350 Lariat, CC, 6.7PSD, DRW, Trailer Saver BD3 hitch
|
|
|
|
|
02-15-2019, 07:23 AM
|
#7
|
|
Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
|
Quote:
Originally Posted by Patchesrv
snip....... Sure enough 6pm back working with new control panel, wires and motor........snip
|
Good to hear the slide problem was resolved........., what was the root cause (motor?)?
Bob 
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
|
|
|
|
|
02-15-2019, 08:05 AM
|
#8
|
|
Senior Member
Join Date: Sep 2014
Location: Sacramento
Posts: 139
|
Job well done on behalf of your dealer. Safe travels on your trek to Florida.
__________________
2018 Whitehawk 31RL
2016 Nissan Titan XD CTD
|
|
|
|
|
02-15-2019, 08:12 AM
|
#9
|
|
Senior Member
Join Date: Jan 2010
Location: Wisconsin
Posts: 7,401
|
You got real lucky to have a dealer like that!
|
|
|
|
|
02-15-2019, 08:16 AM
|
#10
|
|
Senior Member
Join Date: Dec 2018
Location: Toronto
Posts: 136
|
Bare wires shorted New motor, wires, and reset box
|
|
|
|
|
02-15-2019, 08:35 AM
|
#11
|
|
Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
|
Quote:
Originally Posted by Patchesrv
Bare wires shorted New motor, wires, and reset box
|
Thanks for the feedback......., may be helpful to others should they experience a similar slide issue.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
|
|
|
|
|
02-15-2019, 10:58 AM
|
#12
|
|
Senior Member
Join Date: May 2017
Location: Sweetwater
Posts: 731
|
Outstanding service!
Enjoy your trip
__________________
- Jeff
2017 Jay Flight 32BHDS
2006 GMC 2500HD Classic CC SB 4x4 6.6L Duramax/Allison
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Linear Mode
