Queen storage bin won't close

[RITA8888]

Greetings to all of you.
This is Rita. We just bought Jayco trailer SLX 2BH, 2022 a month ago. Have not used it yet. I tried to open up the queen mattress storage Space today. Now the lid is stuck in open position and I cannot close the lid (Plyboard Under queen mattress).

Any suggestions how to close the storage? I will greatly appreciate any tips or guidance thank you so much in advance.

[Markb5900]

Does the bed have air shocks holding the lid up?

[RITA8888]

Yes, it has 2 air shocks

[Jacjayco]

There might be a safety lock built in to the opening mechanism to prevent it from closing on someone. Can you check the owners manual? Try lifting it a little, then release? Or check the 2 air shocks to see if they have a release?

[Jacjayco]

SLX2BH? There seems to be a missing number in the model number?