Caution when ordering parts
I recently had a tire blowout on a trip that took out the fender skirt of our 28DSBH. After trying to repair the skirt, I decided that I needed to replace it. I called Jayco only to discover that they do not sell parts to individuals. I searched around for the correct part but could not get a match. So I called a local dealer and got a quote for a price. $75 seemed a bit steep but was better than some equivalent parts I saw. They refused, however, to quote shipping costs because Jayco sets the price and they did not know.
Now comes the fun part. $123 for shipping. Needless to say I blew a gasket on that one. I called the local dealer and they said they have no control over the cost of shipping. I called Jayco and they initially refused to even talk about shipping costs. I did speak to a manager who still did not give a satisfactory answer as to why it could possibly cost so much to ship. The box it came in was not gold plated. It weighed 6lbs and was 83" long. Seriously? $123 is the best they could do?
I really like my travel trailer but this kind of customer service really makes me pause. I guess my advice after telling about my experience is to use a great deal of caution if you choose to buy from Jayco through a dealer.
2007 Ford Expedition HD Tow package