I would confirm that the release/locking mechanism on the right arm is working correctly. The release lever is plastic all the way up to it's connection point at the top, make sure it's still moving the plastic arm at the top. My release lever's plastic cable broke once thus not allowing me to open the awning. The plastic cable runs up the right awning arm.
.... and yes, sometimes one of the awning arms can get jammed when closed. Make sure any plastic arm locks are opened, and that the two black knobs on the arms are loosened as well.
Bob
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2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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