Bello Classic Flame Fireplace

[Sailberg]

We have a two month old 2017 34RSBS. LOVE THE TRAILER. Tried the fireplace when we first took possession. Everything was fine operationally. Now I can't even get it to turn on. Unplugged, checked power tried again, no go. Breaker is good and in place.
Spent 30 minutes with the Twin Star customer service just to get the rep to take my name and address, Model, etc. Big language barrier. Anyway, someone is supposed to get back to me in 48 hours.
Does anyone have any ideas? Could one of the motherboards be bad? We are in a remote area with no dealer support. Are these Fireplaces something a layman can repair?

[Springhook]

Mine was displaying an error code that indicated the thermostat cable was not connected. I also contacted their support. They were fantastic. Kept on calling me for updates til it was resolved. Give them a chance...