Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 01-10-2017, 11:22 PM   #1
Senior Member
 
Join Date: Dec 2014
Location: Lachute
Posts: 929
Since Jayco is now part of Thor ...

Since Jayco is now part of Thor guys ... do you feel, experienced, or whatever else you may have noticed , a change in the way Jayco treat you ?

For me ? Its the same , I've always received excellent service from my dealer and Jayco respected their warranty and so before and after Thor took over.

Whats your experience ?
__________________
Jayco Jayflight 29RKS 2019

Ford F 150 Ecoboost Tow Max 3.73 2014

Equalizer hitch 1000/10000
homer1959 is offline   Reply With Quote
Old 01-10-2017, 11:51 PM   #2
Member
 
Wanderer's Avatar
 
Join Date: Jul 2015
Location: California
Posts: 85
Previous to Thor buying them I got excellent support and service to any questions I had regarding my trailer. However, that is no longer the case. I've contacted them several times since last summer and every reply I get (regardless of the product/item in question) is "you have to talk to the dealer or the manufacturer, we can't help you". Mind you some of the information I need is model number information for items that had no owners manual in the packet given to me.

It is clear they no longer wish to strive for excellence and simply want to close the support ticket as quick as possible.

Just my opinion - if they won't help with basic assistance it speaks volumes.
__________________
2012 Dodge Ram 2500 Mega Cab 6.7L Cummins Turbo Diesel
2016 Jay Flight 23MBH Elite - Equalizer 12K WDH
2012 Carson Rebel X - sold
Wanderer is offline   Reply With Quote
Old 01-11-2017, 12:52 AM   #3
Senior Member
 
wags999's Avatar
 
Join Date: Jan 2015
Location: Surprise
Posts: 2,623
We have noticed no difference in how we were treated. Very good from the start to last month when we had an issue with the couch and were sent a replacement no questions asked. Jayco has been nothing but helpful with any issues we have had. True we only had two issues the radio and the couch but both were replaced immediately, without any problems, I would have no issue purchasing another Jayco product.
__________________
2011 Toyota Tundra double cab
2015 27RLS


wags999 is offline   Reply With Quote
Old 01-11-2017, 07:00 AM   #4
Senior Member
 
Join Date: Jan 2011
Location: Vienna
Posts: 2,044
No difference what so ever as I have only dealt with my local dealer anyway. Had one issue lately and it was taken care of under warranty with no problem. Also needed a replacement cabinet door which the dealer ordered for me and it came within a couple weeks. Pretty good service I would say.
__________________

Joe Hinson
2010 Jayco Quest G2(SOLD)
2014 Jayco Eagle 33.5RETS
2007 Ram 2500 5.9L Cummins(SOLD)
2015 Ram 2500 6.7L Cummins 4WD
:)
namusmc65 is offline   Reply With Quote
Old 01-11-2017, 09:12 AM   #5
Senior Member
 
RPreeb's Avatar
 
Join Date: Oct 2016
Location: NE Colorado
Posts: 311
Quote:
Originally Posted by Wanderer View Post
Previous to Thor buying them I got excellent support and service to any questions I had regarding my trailer. However, that is no longer the case. I've contacted them several times since last summer and every reply I get (regardless of the product/item in question) is "you have to talk to the dealer or the manufacturer, we can't help you". Mind you some of the information I need is model number information for items that had no owners manual in the packet given to me.

It is clear they no longer wish to strive for excellence and simply want to close the support ticket as quick as possible.

Just my opinion - if they won't help with basic assistance it speaks volumes.
During a model run, they may change appliance brands before the model year is done. It makes sense to contact the specific appliance supplier for specific information, or to go through the dealer if full replacement is needed. Granted that it's a bit of a pain, but I'm not in the least surprised that they would tell you that. I don't see it as a knock on Jayco... they didn't make the appliance, they only installed it. For issues with the unit itself, I've never read anything but good reports about Jayco.
__________________
Rick



2016 F-150 XLT 4x4 Super Crew 3.5L Ecoboost
2017 Jay Feather X213
RPreeb is offline   Reply With Quote
Old 01-11-2017, 09:55 AM   #6
Senior Member
 
kneeslider's Avatar
 
Join Date: Dec 2016
Location: Hayes Corner
Posts: 123
Didn't know Jayco was part of Thor, that explains a lot. Nothing like being sucked up into a big impersonal corporation to sour things!
kneeslider is offline   Reply With Quote
Old 01-11-2017, 10:04 AM   #7
Senior Member
 
nma33's Avatar
 
Join Date: Nov 2015
Location: Cherry Hill
Posts: 231
No difference here, Dealt with them before and after, I have only dealt with Jayco directly. So far the same excellent customer service.
Attached Thumbnails
36UN at CS.jpg  
nma33 is offline   Reply With Quote
Old 01-11-2017, 10:10 AM   #8
Senior Member
 
Join Date: Aug 2016
Location: Denver
Posts: 1,580
We bought one of the last non-Thor Jayco's on our lot, so I can't speak to quality issues, before vs. after. Overall we were very happy with the entire experience. And since we went through Camping World, that was an unexpected surprise.

I have contacted Jayco a half dozen times in the last 6 months, spanning their transition to Thor and have noticed no differences at all.

My company also recently went through a change of ownership. For the 'worker bees' there has been absolutely zero difference in our business model, operations, support, anything... Thor bought Jayco because they wanted to kill the competition and make their share holders more money. I am not seeing Jayco(Thor) change the Jayco business model much as that would defeat the whole purpose of acquiring their brand. Could be wrong of course, just my gut feel to date.

This wasn't the type of acquisition where company a swallows company b just to get rid of it. I think they will let jayco do what they've always done other than some minor 'chain of command' changes and reorg.

There may be some improvements to the consumer as well. Jayco can now use Thors supply chain, R&D, and 'borrow' innovation from other Thor lines (To include Airstream, which they also own)
__________________
2016 27BHS Elite
2012 F-150 EcoBoost / Max Tow (Sold)
2017 'Blue Jeans' 6.2 F-250 Lariat 4.3 gears.
bansai is offline   Reply With Quote
Old 01-11-2017, 10:13 AM   #9
Senior Member
 
oldmanAZ's Avatar
 
Join Date: Dec 2014
Location: FL
Posts: 11,281
He sums it up...

Quote:
Originally Posted by wags999 View Post
We have noticed no difference in how we were treated. Very good from the start to last month when we had an issue with the .... and were sent a replacement no questions asked. Jayco has been nothing but helpful with any issues we have had. ...snip... without any problems, I would have no issue purchasing another Jayco product.
Exactly our experience and our thoughts.
__________________
Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
SOLD:2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365+ '20
SOLD: 2006 Ford F350 PSD, 4WD, CC, LB, SRW, Camper pkg., 375,000mi
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
oldmanAZ is offline   Reply With Quote
Old 01-11-2017, 10:37 AM   #10
Senior Member
 
Larry G.'s Avatar
 
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
Quote:
Originally Posted by kneeslider View Post
Didn't know Jayco was part of Thor, that explains a lot. Nothing like being sucked up into a big impersonal corporation to sour things!

Yup you are out of touch since the acquisition was announced last July 1.

Your 2nd sentence makes one wonder if you have some personal information or experience about that.
__________________

2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos

Our Trip Journal
Larry G. is offline   Reply With Quote
Old 01-11-2017, 10:51 AM   #11
Member
 
Wanderer's Avatar
 
Join Date: Jul 2015
Location: California
Posts: 85
Quote:
Originally Posted by RPreeb View Post
During a model run, they may change appliance brands before the model year is done. It makes sense to contact the specific appliance supplier for specific information, or to go through the dealer if full replacement is needed. Granted that it's a bit of a pain, but I'm not in the least surprised that they would tell you that. I don't see it as a knock on Jayco... they didn't make the appliance, they only installed it. For issues with the unit itself, I've never read anything but good reports about Jayco.
I can appreciate that, however if I'm not able to identify the model number of an item in question I'm not able to have an intelligent conversation with the manufacturer. Since they are the manufacturer and have a list (which I never received at PDI) of the components installed it makes sense they help me especially when I'm still under warranty. If I contact the dealer they are telling me to contact Jayco.

I'm in a vicious loop - I do like the product and in the beginning received top notch assistance from them - it has declined sorry to say.
__________________
2012 Dodge Ram 2500 Mega Cab 6.7L Cummins Turbo Diesel
2016 Jay Flight 23MBH Elite - Equalizer 12K WDH
2012 Carson Rebel X - sold
Wanderer is offline   Reply With Quote
Old 01-16-2017, 03:06 PM   #12
Senior Member
 
Join Date: Jan 2015
Location: Tucson
Posts: 316
We didn't know there'd been a take-over, either. We take ours to our dealer, about 80 miles away - she's there now for some warranty work - and have not noticed any change in the dealer's attitude.
Jim-n-Ash is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 04:58 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.