Jayco Direct Frustration
I wanted to see if anyone has had luck ordering parts from the Jayco Direct Parts website. Of course, the first time I try ordering a part from them has been nothing short of frustration and poor communication on their part.
About 3 weeks before Christmas, I placed an order for the Dinette table for my pop-up...the used camper I bought back in October didn't have either table. They told me that the anticipated ship date was going to be Dec. 26th. (Shoot, won't be in time for Christmas, but that's OK).
December 30th rolls around and I hear nothing. So, I call them and they tell me they'll check on the order and get back to me. Nothing, so I call back on January 2nd and several days within that time frame. All of a sudden, the new anticipated ship date is January 23th. Really?
As of today, they still don't know where the table is or when it's going to ship. I've been told that they will call me when they hear back from the Jayco factory. I doubt it.
It's unfortunate that the official parts supplier for Jayco can't seem to place a simple order (or that Jayco doesn't seem to care about parts orders).
Has anyone else had a similar experience as this? In my opinion, this is just unacceptable. Venting done...