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Old 02-08-2014, 07:22 AM   #11
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I was supposed to have my new refrigerator replaced last evening, but my dealer's service manager had something that came up so he asked if he could delay the installation 24 hours. Since he is coming to my site 35 miles from the dealership to do the work I certainly did not complain. Today, Saturday, is one week since the problem occurred. I think getting a new replacement refrigerator approved for warranty, extended or otherwise, and having it installed in a week is superb. I am happy anyway.

He does live about half way from my home base site to the dealer so he isn't going far out of his way. He did ask if I could provide some extra muscle power to help move the old fridge out and the new one in. It didn't require much time to agree to his request. Much easier than unhooking utilities and moving to the dealership. He will get a nice tip I can assure you.
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Old 02-08-2014, 07:35 AM   #12
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Sounds like you are getting very good service. Which unfortunately is sometimes a thing of the past. Glad it is all working out for you.
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Old 02-08-2014, 07:54 AM   #13
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Quote:
Originally Posted by edatlanta View Post
He will get a nice tip I can assure you.
Good luck with your replacement unit!

Good service is indeed getting harder to find. Our Heat Pump Air Handler caught fire a month ago. Two young men showed up the same day...put little booties on their feet each time they came in and out of the house....refused our hospitality for coffee or drinks....showed me everything that was damaged and were very patient as I photographed / documented the loss.

The guy who came back to rebuild the damage was an older gentlemen....he didn't wear booties and soiled our carpet...whined on the phone to his office / us about how this job was harder than he expected...did sloppy work and a left mess behind for me to clean up.

Guess which one didn't get a tip.....
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Old 02-08-2014, 09:59 PM   #14
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My new Norcold was installed about 3 hours ago and it is cooling like crazy. Total cost to me $75.00. The Jayco extended warranty has a $100.00 deduct unless you have the work performed by the original selling dealer which I did. Then the deduct is $75.00.

Here is a picture of the confirmation of failure of the cooling unit. Note the spot on the insulation that has obviously been hot. The failure point was just on top of the heating element insulated tube which you can see in the bottom of the picture.

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2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50C, TST Systems 507 TPMS, RV Flex Armor Roof
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Old 02-09-2014, 02:17 PM   #15
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They took care of you rather quickly. One thing about Jayco, they take care of their customers warranty problems.
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