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Old 11-23-2011, 03:35 PM   #11
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OK Catch this I posted on Face Book that I was waiting for a call on my Designer. The post was What are you Happy about for Thanksgiving ?? I said I would be Happy to hear from Jayco. FB posted back to say customer service called me and got my V M.
Well I guess there is someone on the other side of the curtian.
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Old 11-25-2011, 11:41 AM   #12
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Push

Yogi,
I'm pushing and the dealer is trying as well. They now say the parts shipped on the 21st via truck freight... lets see, one day to the terminal. 2 days parked waiting for transfer.. oh oh, its Turkey Day. Maybe Friday for the transfer.... nope, taking Friday off for the looooong weekend. Maybe Monday. Truck leaves Indiana Tuesday and arrives at First stop... St. Louis. Sits in yard for a day waiting for transfer. Finally gets on KC bound trailer Thursday afternoon. Gets delivered Friday... Service closed till Tuesday. Dealer gets it done but have to wait for sealer to set. Pick it up Wednesday... Leave Friday after loading up and pickling the house. Get there Wed, Dec 14. Thats my story and I'm stick'n to it... LOL


Soooo, hows the axle goin? and Did the fine fella that got your VM leave a message?
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Old 12-03-2011, 07:59 AM   #13
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Ok Dester built my new axle and we drove out to Eklhart In. to pick it up to hurry the plan along. We dropped it off at Campland Rv for a Tuesday install.

Jayco told me they will give me a one hour labor for Install ?? (Good Jester). I wasn't too Happy with their one hour. I wrote to the guy'z boss and to him. I called this week and started getting the run around. I guy told me I was 39 days out of warranty, but their top of the line product should last longer than 2 yrs 39 days. I then explained my unit has been in for warranty items and waiting for parts for 142 Days. Ok we'll cover the cost the replyed. I also get two new tires. I will change all four with American made.

So I guess the Moral to the story is don't give up !!! well if I wasn't retired I would have just Paid the Bill. Retirement gives you the time to fight your battles for what is Right.

Well That's My $ 0.02 cents.

We were planning to roll out for four months in Texas a week from Monday but the Wife needs another Operation. I guess there'z always January
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Old 12-03-2011, 08:17 AM   #14
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Good job! I think the key is to tell them exactly how you want it resolved in a calm but firm manner being polite as possible. I think your argument that it was in for warranty and unuseable was spot on and they should extend it. In reality, they met their obligation so they could have just as easily said no - so again - good job!
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Old 12-03-2011, 02:56 PM   #15
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Jayco Parts Support

I got tired of waiting and freezing so I called Jayco
directly yesterday. They had no explanation for 9 weeks of nothing
shipped! Today 12/3, I got an e-mail from
the dealer saying that Jayco contacted them
and the reason the parts were not shipped
is because Jayco does not have the trim.
They say that they are trying to find a supplier!!!
9 weeks and they can't find trim? I'm throwing
the BS flag on this one. Screw trim is used
by almost every manufacturer to join exterior
parts.

Add this fiasco to the other parts that are
No longer available for a 2003 top of the line
unit and have not been for years and you
have a problem justifying the cost.

I really like the trailer but at this point, I will
Not be a Jayco customer when it comes time
To upgrade. i.e. scratch one Pinnacle sale Jayco.
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Old 12-07-2011, 04:28 PM   #16
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Well today we brought the Big Bird home. Campland RV did a great job, I got the axle from Dexter. They install it along with new schakes withe new bolts. My next thing is four new tires, Jayco is picking up the tab on two tires too.
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Old 12-07-2011, 07:40 PM   #17
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It's good to hear that they took care of you. One of the reasons we bought a Jayco was bedcause of reading stories like yours. Most companies after two years won't do anything to help you.
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Old 12-10-2011, 06:59 PM   #18
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Angry bad axles on mine also

I only have 8K miles on mine has been in shop for 1 1/2 months but Dexter axle will replace axles and all 4 tires. My tires are trash worn on inside of left side of camper and outside of right side. Camper is still in warrenty but takes Jayco along time to make up minds if repairs will be made. Last year it was in for warrenty for almost 3 months w/o use of camper I would be hard pressed to recommend Jayco to anyone.
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Old 12-10-2011, 09:03 PM   #19
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Ok here'z what I learned about Jayco. You want or need your rig fixed ? Call Jayco ask for warranty dept. This helps your dealer too as sometimes they Jayco tend to drag their feet. I always called the warranty girl to keep her in the circle. Talk nice also e-mail what you talked about. Keep on them, I went to Dexter as Jayco told me they will do nothing for me. Jayco sounded mad when I told them I got an axle with One Phone Call. Jayco said they would cover an hour labor. I explained that wasn't close for labor, I explained that it's not like being in the factory. I got my tires on friday and ready to hit the road. I went with Maxxis 235/80/16 sure look much better than the BadYears.
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Http://yogi154.blogspot.com/
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Old 12-10-2011, 11:58 PM   #20
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Yogi154 I am glad that you are all set to go. It has been a struggle for sure. We are currently waiting on an $1133 reimbursment check from Sept 21st. We have been told just recently that it is comming.
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