Just picked up our x18d on April 3. All three canvas beds are mold-stained & water damaged. When I opened the awning, a lot of water came out. Must have been packed up wet last fall when dealer took delivery.
Disappointed? Heck yes, particularly for a brand new purchase (and I NEVER buy new.. so this is a big deal).
However, dealer ordered three canvasses & mattresses, no questions asked. Also apologized & said they were ashamed it left the lot like that.
Work is yet to be done, but thus far I am happy I bought something with a warranty... because with my luck who knows what I would have ended up with.
Sorry you're dealing with issues. Here's hoping your dealer treats you right.