This seems like an issue with the dealer that installed it.
I would contact them and see which way to go. At the least, after documenting the problem in writing and in video or pics, I would disable the awning until I could get it back to the dealer or his representative.
Good luck with it. Lessons learned: Check it out before leaving the area. Slide toppers are a owner convenience and not a necessity to camping.
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS
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