Jayco recalls 13,000 travel trailers for LED lights

[sennister]

Originally Posted by Woodworker

What I want to know is doesn't any manufacturer test their product before turning it loose to the public? How is it millions of vehicles get recalled dating back years? How is it that something as simple as a light get out? What do these manufacturers do, design it, build it and use or test it at lunch time or thier 15 minute afternoon break and say yep it's good start production.

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I just did the buy back for my 09 Jetta TDi. Sometimes they intend to do it. Some other stuff may not be intentional however it turns up later down the road as patterns appear. It might never fail one the handful of test prototype products. Sometimes it isn't every camper, vehicle or whatever but just a high enough percentage or the safety impact enough to warrant it.

As far as Jayco and them letting you do the work. The thing with a recall item like this is they have to track if the replacement was actually done and done right. This is why they need a dealer to do it. So do you know how to replace a light. Maybe but Jayco doesn't know if you are an electrician. Let's say they ship out a set of lights to a customer. They get the lights but never get around to installing them. However Jayco marked your camper off as having the recall completed. Then the lights catch fire. An investigation starts. Records show the recall complete. Maybe there is too much damage to tell if it is an old light that got missed or the new design. Do they now have to recall the replacement?

GM got burned by something like this recently. They discovered an issue with the ignition switch where they were wearing out because people hang 10lbs of crap on their key ring. They saw a trend but didn't think much of it and changed the design a bit to correct the issue. Where they screwed up big time was they didn't change the part number. It might have been fine however later down the road people were getting killed when they got into an accident and the air bags didn't deploy. It was investigated and a trend formed. This was traced to the ignition switch as it would deactivate some systems like air bags thinking the vehicle was off even though it wasn't. Feds launch a recall on all ignition switches with a given part number. They were forced to change out all the switches even though the part had been already updated to correct the flaw. This cost them a lot more money than it should have if they had simply given the modified part a new part number.

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[Woodworker]

Originally Posted by sennister

I just did the buy back for my 09 Jetta TDi. Sometimes they intend to do it. Some other stuff may not be intentional however it turns up later down the road as patterns appear. It might never fail one the handful of test prototype products. Sometimes it isn't every camper, vehicle or whatever but just a high enough percentage or the safety impact enough to warrant it.

As far as Jayco and them letting you do the work. The thing with a recall item like this is they have to track if the replacement was actually done and done right. This is why they need a dealer to do it. So do you know how to replace a light. Maybe but Jayco doesn't know if you are an electrician. Let's say they ship out a set of lights to a customer. They get the lights but never get around to installing them. However Jayco marked your camper off as having the recall completed. Then the lights catch fire. An investigation starts. Records show the recall complete. Maybe there is too much damage to tell if it is an old light that got missed or the new design. Do they now have to recall the replacement?

GM got burned by something like this recently. They discovered an issue with the ignition switch where they were wearing out because people hang 10lbs of crap on their key ring. They saw a trend but didn't think much of it and changed the design a bit to correct the issue. Where they screwed up big time was they didn't change the part number. It might have been fine however later down the road people were getting killed when they got into an accident and the air bags didn't deploy. It was investigated and a trend formed. This was traced to the ignition switch as it would deactivate some systems like air bags thinking the vehicle was off even though it wasn't. Feds launch a recall on all ignition switches with a given part number. They were forced to change out all the switches even though the part had been already updated to correct the flaw. This cost them a lot more money than it should have if they had simply given the modified part a new part number.

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Good points and I realize a lot of recalls are generated thru trending problems but sometimes it just seems ludicrous. I still contend that not enough is done anymore to real life test anything.
When we buy something we don't buy an item knowing it might be just enough to do what we do, we buy something that at times is probably overkill. The testing of any product needs to be, in my opinion, tested beyond their extremes and for a period of time to cover the what ifs. Anything can break and faulty item can get thru quality control but there's a difference between something made at 4:45p.m. on a Friday getting thru and a design flaw.
Not as much pride anymore, just time versus money and vice versa

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[jamaddox]

Reading this post it seems my 2016 WhiteHawk 27DSRL is not affected but my LED lights seem to get very hot when in use. Is it possible other years were affected.

[Woodworker]

Call Jayco with ur Vin number to verify

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[sennister]

Originally Posted by Woodworker

Good points and I realize a lot of recalls are generated thru trending problems but sometimes it just seems ludicrous. I still contend that not enough is done anymore to real life test anything.
When we buy something we don't buy an item knowing it might be just enough to do what we do, we buy something that at times is probably overkill. The testing of any product needs to be, in my opinion, tested beyond their extremes and for a period of time to cover the what ifs. Anything can break and faulty item can get thru quality control but there's a difference between something made at 4:45p.m. on a Friday getting thru and a design flaw.
Not as much pride anymore, just time versus money and vice versa

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Yeah I agree. It would be nice if things were built better or tested better but I think many time rush to get product out the door gets in the way. Having to cut a corner to save a buck or things get made overseas where they may not have the best trained staff or attention to detail.

[Woodworker]

Sad world we live in. What's even more confusing sometimes is I have bought the cheaper brand of something to save money and it ends up being better than the high dollar item.

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[PonyExpress]

Originally Posted by Woodworker

Sad world we live in. What's even more confusing sometimes is I have bought the cheaper brand of something to save money and it ends up being better than the high dollar item.

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yeah, that NEVER happens to me.

[Phil Harmonde]

The only way I can get my recalled LED lights replaced is to haul my RV 70 miles back to the dealer. And I don't have a truck that can pull my RV...I use it as a mobile home. I asked the dealer just to give me the replacement lights and I would switch them out myself. The dealer said, "No." Any suggestions on how to proceed?

[Woodworker]

It don't happen a lot with me but when it does life is good

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[FeatherFam]

Is the recall still for 2017 models, or has Jayco extended it to other (previous) model years?

[Woodworker]

Call them with ur Vin number

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[jaycojay]

It does not have to be a Jayco Dealer performing the recall. If there are any dealers closer, they can call to get authorization to do it

[Jagiven]

Originally Posted by Phil Harmonde

The only way I can get my recalled LED lights replaced is to haul my RV 70 miles back to the dealer. And I don't have a truck that can pull my RV...I use it as a mobile home. I asked the dealer just to give me the replacement lights and I would switch them out myself. The dealer said, "No." Any suggestions on how to proceed?

Call Jayco with your Vin number. Tell them you have no way to move it, and ask to have the parts shipped to you. I have heard of this being done many times.

[blwright]

Called dealership today. The service dept. guy had to ask how many lights I needed. Did a walk through while he was on the phone. I've got 18 of those freaking things. The warranty lady called back 45 mins later and said they would have to order them and would call when they arrived to set up an appointment. The wait begins.......

[Grumpa]

As 2nd owner of 8 month old 2017 23rlsw, hadn't received notice. Called dealer where trailer originally bought and was told I'd be on list after taking my name & number. Not getting warm feeling I called a second dealer who put me on their list too and also that they would be ordering in the necessary 16 lights. Only waited 1 week and all complete, took them all of 2 hours.

[Grumpa]

Should have given http://www.valleyrvsupercenter.com shout out, they'll be my goto for service needs

[Phil Harmonde]

I asked the dealer to just give me the lights and I would install them myself. The dealer said, "No." But they would SELL me the lights! I bought just one light to see how involved the installation would be. The light itself was $4.25. The freight to the dealer was $10.83! With tax the total was $16.20...four times the cost of the light itself!

[BigJohnD]

In one case on our last rig, we had multiple led lights go bad. I got ahold of the manufacturer of the lights, and they sent me replacements no charge. I bypassed cedar creek. Just a thought. If you can get the specifics on the bad ones and what they're being replaced with, maybe you can try that route.

[jaycojay]

Originally Posted by Phil Harmonde

I asked the dealer to just give me the lights and I would install them myself. The dealer said, "No." But they would SELL me the lights! I bought just one light to see how involved the installation would be. The light itself was $4.25. The freight to the dealer was $10.83! With tax the total was $16.20...four times the cost of the light itself!

It's a liability issue .... i am a Parts Manager @ a GM Dealership. There is no way i could give you recall parts to install yourself. Recalls happen mainly when there is a safety issue. If you don't install properly, and something happens .... oh my! Now, saying that, there are items that i could sell you that are everyday replacement parts .... i have no idea what you are doing with these parts. It's all comes down to liability!

[Phil Harmonde]

Thanks! I'll give that a try.