2 time buyer from RV Direct
Part 1: I bought a new 2012 X17Z expandable from RV One / RV Direct and the price killed everybody in the eastern USA. After a year I sold for almost what I paid for it as we wanted to go larger. I sold cars for 8 years and I know all the sales tactics and have figured out that RV dealers are usually making a ton of $ on these units, especially when compared to cars and trucks. The best part is there was literally no negotiation. They gave me a great price and did everything they promised.
Part 2: We bought a new 2013 Heartland Trail Runner 25 SLE to replace the Jayco from another online dealer in Ohio. Great price, great experience.....
Part 3: 8-24-16 We had our vacation booked in Gettysburg Pa. area and I thought I'd get a new queen mattress to replace the crappy stock one. I hadn't camped since Oct 2015 which was the last time I checked the roof. When measuring the bed, I stepped on the floor next to the bed and almost went through it. To make a long story short, there was so much water damage that the 3 year old camper was a total loss. Our vacation was booked for Sept. 17 and we had no camper. I had been really dissatisfied with the Heartland Trailer and had been looking at the Jayco 23RLSW online. So now with insurance paying off old camper and vacation booked, I went online and checked RV One's inventory (which is really easy to do compared to most dealers) and they had 1 of the model I wanted left in stock. I called and got a quote which once again the price killed every other quote I had gotten. No negotiation needed. I explained to them my vacation situation and they were perfect. I picked it up the weekend before vacation and had a great time in new trailer.
These rv dealers have a good thing going and because it's hard to search and compare apples to apples, They are pretty arrogant about discounting prices. I think the rv show prices are a joke compared to these online dealers. And then the big " we won't service it threat". Ignore it, they make a bundle on service. On top of all of this, RV One gave me the best finance rate I could find. This company has done right by me although I'm sure they have their problems like everyone else. One local service manager told me that if I wanted a problem free RV go to a Holiday Inn instead.
PS: I've only been to their Albany NY facility and it is impressive. Check you roof and your insurance coverage. From what I've found out water damage is tricky to find and get covered.