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05-24-2019, 12:00 PM
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#1
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Senior Member
Join Date: Jun 2017
Location: Bowling Green
Posts: 305
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Posting some good news
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Roy(Opa) and Hilda(Oma)
Bowling Green, OH
2017 Seneca 37TS
2010 Toyota Tundra toad
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05-24-2019, 12:01 PM
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#2
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Senior Member
Join Date: May 2013
Location: SE Wisconsin
Posts: 3,430
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Awesome! We often complain about bad service but rarely praise good service!
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Chuck
2013 Jayco Jayfeather X20 E (sold)
2016 Chevy Silverado LTZ 2 Z71 Crew Cab (sold, and dearly missed)
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05-25-2019, 07:23 AM
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#3
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Senior Member
Join Date: Feb 2017
Location: Kennewick
Posts: 331
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I had the same experience with MCD. Broken bracket (even when 3 were used). Called them to purchase, they sent me several as spares without hesitation. Good service.
__________________
2016 Jayco GreyHawk 31DS
2016 Jeep Cherokee Trailhawk Toad.
SE Washington State
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05-25-2019, 07:50 AM
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#4
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,894
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Quote:
Originally Posted by DocBrown
Awesome! We often complain about bad service but rarely praise good service!
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For sure.
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05-25-2019, 08:18 AM
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#5
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Senior Member
Join Date: Jul 2014
Location: Picayune
Posts: 1,962
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It's great to read a post about someone providing excellent service!
__________________
Charlie & Lizzie the Mini Dachshunds
2008 Jayco Eagle Super Lite 30.5 RLS
2015 F350 Lariet Crew Cab Long Bed 6.7 Diesel B&W Companion Hitch
24 hours in a day, 24 beers in a case. Coincidence? I think not.
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05-26-2019, 01:19 PM
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#6
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Junior Member
Join Date: Mar 2019
Location: Titus
Posts: 25
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Jayco/Entegra customer service gets a big thank for responding to several emails quickly with helpful information about slide out questions.
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06-02-2019, 09:25 AM
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#7
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Senior Member
Join Date: May 2016
Location: Southwest Wyoming
Posts: 453
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We've had excellent service from Jayco and from the company everyone seems to knock - Camping World (Kaysville, UT)!
__________________
2017 Melbourne 24k towing 2003 Jeep Wrangler
2013 Premier 19FBPR; 2013 Rpod 177 HRE
2011 Aliner Sport; 2008 Little Guy 5-Wide
1980 Shasta 21; 1981 Coleman Tent Trailer
1978 VW Westfalia; lots of tents
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06-05-2019, 07:14 PM
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#8
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Senior Member
Join Date: Feb 2017
Location: Gilroy
Posts: 470
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I'd like to report some good news from Lippert. I ordered a 26" solid step from Reese Hitch. The steps came but were packaged incorrectly from the Chinese manufacturer and was a 30" step and I need a 26" wide step. Reese Hitch cheerfully refunded our money. Still needing a set of steps and thinking this was a one off problem I ordered a second set from Camping World. Same problem, box was marked correctly, but was a 30" wide steps. Camping World cheerfully refunded our money. I contacted Lippert to see if they knew of the problem and when the 26" steps would be available. I used their live chat, explained the the problem. The Lippert associate asked a few questions and asked, "How about we send you a set. Me, "OK, but how do I pay and I'd like the good price that I got from Reese. She said, "I'd like to send you one for FREE. I was dumb founded, they even paid for the shipping! The steps arrived today and were the 26" wide steps.
I'd like to give Lippert a tip of the cap for their excellent customer service!
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06-05-2019, 07:59 PM
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#9
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Senior Member
Join Date: Apr 2016
Location: Kingman AZ and where our Seneca is today.
Posts: 3,112
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Quote:
Originally Posted by koko
We've had excellent service from Jayco and from the company everyone seems to knock - Camping World (Kaysville, UT)!
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I have had to drive from Draper UT where their camping world store is (I live in Sandy, the city that borders Draper to the north) to get parts that CW in Draper said they had in stock. Yes, the drive from Draper CW to Kaysville can be anywere from 40 minutes at night, to 2-hours in traffic.
The Kaysville store had the part actually in stock, that Draper said they had in stock that did not. Now the Kaysville location won't service our Seneca ESP claims because it is not our closest CW - can you or anyone explain why?
__________________
Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV
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06-05-2019, 08:09 PM
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#10
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Senior Member
Join Date: Apr 2016
Location: Kingman AZ and where our Seneca is today.
Posts: 3,112
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Quote:
Originally Posted by GarlicDude
I'd like to give Lippert a tip of the cap for their excellent customer service!
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With that kind of service... I AGREE! They got you the right part too.
__________________
Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV
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06-06-2019, 06:18 AM
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#11
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Senior Member
Join Date: Jun 2014
Location: Toronto
Posts: 110
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I think we need a sticky page where everyone can post their good or great customer service experiences. As we have said we mostly complain about poor customer service, it would be nice to have a place where we can look for that organization that goes above and beyond. I had a good one with a local Audio Video shop A1 Dynamics very small one man shop. but willing to put the effort in to replace my radio/GPS system, as I had looked at Jayco and Ford dealers and they all were not too willing to even attempt it.
Forgot to mention only charged me $180 to remove and replace for over 4 hrs of work. Here in Canada that is unheard of.
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06-06-2019, 07:09 AM
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#12
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,753
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Good suggestion!
Thread is now a sticky but moved over to the general chat area because good service is experienced in many areas.
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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06-08-2019, 05:52 PM
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#13
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Member
Join Date: Sep 2015
Location: Spring Creek
Posts: 88
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Quote:
Originally Posted by SloPoke
I have had to drive from Draper UT where their camping world store is (I live in Sandy, the city that borders Draper to the north) to get parts that CW in Draper said they had in stock. Yes, the drive from Draper CW to Kaysville can be anywere from 40 minutes at night, to 2-hours in traffic.
The Kaysville store had the part actually in stock, that Draper said they had in stock that did not. Now the Kaysville location won't service our Seneca ESP claims because it is not our closest CW - can you or anyone explain why?
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Don't make sense as they both have the same owner. I have purchased 1 from each location.
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06-08-2019, 07:02 PM
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#14
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Senior Member
Join Date: Apr 2016
Location: Kingman AZ and where our Seneca is today.
Posts: 3,112
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Quote:
Originally Posted by norty1
Good suggestion!
Thread is now a sticky but moved over to the general chat area because good service is experienced in many areas.
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And I will add to the GOOD SERVICE mobile RV guys...
His name is Stevie's Mobile RV service. He is a Carefree trained guy too. He came out and fixed out main slide out topper, and then did a tune and tighten on the rest of our awnings for $300. He even came back out later that evening to check up on how I felt the work was, later that evening.
When you are in the Minneapolis (Twin Cities Area) his number is 952-856-0718.
__________________
Steve & Stacy with Jasper (Australian Cattle dog)
2015 Seneca 36FK
Custom 27' flatbed trailer hauling:
07 Toyota FJC & Yamaha Kodiak 400 ATV
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06-09-2019, 07:24 AM
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#15
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Member
Join Date: Mar 2016
Location: Jeffersonville
Posts: 65
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My good news is after over 8 months of being moth balled everything is working well in my unit!
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06-12-2019, 05:12 PM
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#16
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Junior Member
Join Date: May 2011
Location: magnolia, tx
Posts: 21
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Quote:
Originally Posted by GarlicDude
I'd like to report some good news from Lippert. I ordered a 26" solid step from Reese Hitch. The steps came but were packaged incorrectly from the Chinese manufacturer and was a 30" step and I need a 26" wide step. Reese Hitch cheerfully refunded our money. Still needing a set of steps and thinking this was a one off problem I ordered a second set from Camping World. Same problem, box was marked correctly, but was a 30" wide steps. Camping World cheerfully refunded our money. I contacted Lippert to see if they knew of the problem and when the 26" steps would be available. I used their live chat, explained the the problem. The Lippert associate asked a few questions and asked, "How about we send you a set. Me, "OK, but how do I pay and I'd like the good price that I got from Reese. She said, "I'd like to send you one for FREE. I was dumb founded, they even paid for the shipping! The steps arrived today and were the 26" wide steps.
I'd like to give Lippert a tip of the cap for their excellent customer service!
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I have also had outstanding service from Lippert. They are a component manufacturer but stand behind their products and go beyond.
__________________
2017 Grand Design 388M
2017 F350 DRW
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07-21-2019, 10:36 PM
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#17
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Site Team
Join Date: Apr 2012
Location: Newark, NY
Posts: 15,700
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I ordered a couple of new propane pigtails from Etrailer, and they have this really cool way to track your order. It's a map of the U.S., and it shows the progress of where your shipment is. After I received the order, there was an e-mail from them, indicating my package was delivered, a link to leave a review, and a name and phone number to call if I had any questions.
I was pleasantly surprised at them reaching out after the order. They are a wonderful place to do business with, and they really do have customer service. I'm very impressed!
New braided pigtails are on the TT, and good for a few more years.
__________________
Moderator
Think you're too old to cry or swear out loud...walk into your hitch in the dark.
2012 Jay Flight 19RD
2016 Ford F150 XLT 2X4 SC 3.5L Eco Max Tow
2010 Tundra TRD DBL Cab (Traded)
2 new fluffy Corgis, Bayley and Stanley
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11-02-2019, 07:54 AM
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#18
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Senior Member
Join Date: Mar 2017
Location: Sarasota
Posts: 742
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Let me chime in with kudos for Hitch House, here in Sarasota, FL. We recently set off on a trip, got just a couple of mile from home and our TT brakes stopped working. We called around the local RV shops and got responses from "Our service department isn't open today" to "Sure, bring it in next month".
Eventually, I called Hitch House... not an RV shop, but they did fit the towing package on our jeep, some years ago.
They said to come over right away,, and a tech spent half an hour crawling on the ground to diagnose an issue with the 7 pin connector. He did a temporary fix, quoted me a very reasonable price for a replacement at a later date, and only charged $20 "diagnostic fee"
Very impressive service, and I feel they deserve a mention here.
__________________
IanP, the man from Scotland
Julie, the Lady From Little Rock
Jay Feather 19XUD, pushing a Jeep Grand Cherokee
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11-02-2019, 07:59 AM
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#19
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Senior Member
Join Date: Sep 2019
Location: Longs
Posts: 1,484
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Quote:
Originally Posted by WeRJuliian
Let me chime in with kudos for Hitch House, here in Sarasota, FL. We recently set off on a trip, got just a couple of mile from home and our TT brakes stopped working. We called around the local RV shops and got responses from "Our service department isn't open today" to "Sure, bring it in next month".
Eventually, I called Hitch House... not an RV shop, but they did fit the towing package on our jeep, some years ago.
They said to come over right away,, and a tech spent half an hour crawling on the ground to diagnose an issue with the 7 pin connector. He did a temporary fix, quoted me a very reasonable price for a replacement at a later date, and only charged $20 "diagnostic fee"
Very impressive service, and I feel they deserve a mention here.
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If you haven't done so you might want to post a review on RV Service Reviews. Let others know about the experience.
RV Service Reviews
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk TOAD
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11-02-2019, 09:24 PM
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#20
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Senior Member
Join Date: Jul 2018
Location: Green Bay
Posts: 398
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We have had excellent service from Apple Valley RV in Appleton WI over the years.
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