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Old 03-21-2013, 04:18 PM   #1
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Will Jayco Send Me Repalcement Speakers?

My brother got his 28DSBH out of state last September. At least one of the indoor speakers is not working properly. It sounds like it's blown. My local Jayco dealer will NOT honor any kind of warranty service becasue we've tried on a different trailer. They will only fix warranty stuff if you bought your camper from them.

I just emailed Jayco and told them this. I asked if it was possible for them to send me a replacement speaker and that I could swap the speakers myself. I told them our local dealer wouldn't honor the warranty.

Jayco's response to me was just a generic email about how any Jayco dealer should be able to fix the problem.

Any ideas?
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Old 03-21-2013, 04:49 PM   #2
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AFAIK they are required to do Jayco warranty work even if you did not purchase it from them. My suggestion would be to call the dealer and ask them to schedule an appt to work on the speaker....if they turn you down then call (dont email) Jayco and speak to someone in person and explain the situation.
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Old 03-21-2013, 04:54 PM   #3
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I am not sure what you mean that they won't do warranty work because you "tried on a different trailer."
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Old 03-21-2013, 05:02 PM   #4
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Quote:
Originally Posted by Terry View Post
AFAIK they are required to do Jayco warranty work even if you did not purchase it from them. My suggestion would be to call the dealer and ask them to schedule an appt to work on the speaker....if they turn you down then call (dont email) Jayco and speak to someone in person and explain the situation.

Unfortunately, that's not true. RV dealer's will often refuse to do warranty work unless you bought from them.

We bought our 17z in September of 2011 at the Hershey show in PA. That's a 4 hour drive away. I looked under it when we got it home and noticed some wires hanging down, not connected to anything. On our first trip out, the shower backed up and we noticed that the water level meter was still showing empty for everything. When we got it home I did some research and the hanging wires I saw were the monitoring wires for the tanks. They were cut off so the meter never registered a reading.

We contacted our local Jayco dealer and they refused to look at the 17z since we didn't purchase from them. We did find another NON-Jayco dealer and they fixed our problem but that place has basically closed down.
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Old 03-21-2013, 05:13 PM   #5
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Find a different Jayco dealer, they should not refuse to help you just because you didn't buy it there. They may put you at the back of the line, so to speak, but not outright refuse.
It's tough to get Jayco to send you anything directly, but a good dealer will help you out.
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Old 03-21-2013, 05:28 PM   #6
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I too tried with a local dealer who didn't want to deal. I tried very hard, showed them them basic web pricing that was lower from a full service dealer 70 miles north. There response was buy there and that is where you will have to go for any warranty work. They did say they might do some, but would charge me retail rates and I could work with Jayco directly for reimbursement. Asked the dealer who I purchased from and he said its not right, but RV service isn't like Automobile and that it is what it is.

I suggest you call Jayco directly and ask for help. They may have another option for you. If the local dealer doesn't want your business I would not use Jayco to force it on them. You never know what else could magically go wrong.

Better yet, have you tried having the dealer where you purchased from order the speaker and ship directly to you?
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Old 03-21-2013, 05:40 PM   #7
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I have read accounts on these forums where the selling dealer would send the item to the owner and let him install it in some cases. I would contact the selling dealer and see if they will work with you. A trip of any distance to get this done would be counter productive IMO because these speakers are so inexpensive to begin with. I`ve seen marine speakers on Amazon for 15-20 bucks a pair, and you can believe that these RV`s do not have high end speakers in them.
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Old 03-21-2013, 06:01 PM   #8
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Could he just check the connection. I just picked up my 28dsbh and one outdoor speaker was no working opened up he back and it was jus a loose connection.
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Old 03-21-2013, 07:01 PM   #9
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I would actually replace all of your speakers with better ones. You will be much happier in the end.
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Old 03-21-2013, 08:22 PM   #10
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The dealer you bought from should send the replacement to your home. This is the way Terrytown handles their claims, I had a FR motorhome from them and they would send me the parts, I installed them. Everyone was happy.
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